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Barry's

Client Specialist

Barry's, Los Angeles, California, United States, 90079

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Client Specialist

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Barry’s

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We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (people@barrys.com).

About The Role Client Specialists are the first line of contact at all Barry’s studios. They are well‑versed in all aspects of our business, complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; Fuel Bar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients.

What You’ll Do Front Desk Responsibilities

Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry’s Client Experience

Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service

Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand

Establishing and maintaining interpersonal relationships: develop constructive and cooperative working relationships with clients/staff and maintain them over time

Assist clients, building individual connections, and providing direction with any questions or concerns

Communicating with Supervisors and peers: provide information to supervisors and co-workers, by telephone, in written form, e‑mail, text, or in person in a timely and efficient manner

Deliver first‑class client experience at all times

Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed

Guide clients with regards to the latest studio promotions, membership discounts and/or special events

Maintain product knowledge for all studio retail operations

Participate in all relevant training and development programs and meetings as directed by Operations leaders

Have flexibility with schedule, including weekends, holidays, morning or night shifts, and meet minimum availability requirements

Fuel Bar Responsibilities

Deliver quality protein smoothies and customer service in the Fuel Bar

Handle pre‑orders and orders on the spot, custom to each client’s needs

Assist clients with questions and product selection

Complete client’s orders in a timely manner utilizing a POS transaction

Maintain fuel bar department areas clean and sanitized

Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations

Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy

Prepare various fuel bar goods following company recipes

Facility Maintenance

Prepare studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors

Support in cleaning and maintaining locker rooms to brand standard as directed

Regular deep cleaning, organization, and service of common areas, including the lobby space, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas

Conduct small studio repairs when appropriate

Laundry services, including collecting, washing, and folding towels

Adhere to daily and weekly cleaning and maintenance checklists

Customer Service

Ensure all existing and new clients are provided with the highest level of hospitality

Maintain client database and utilize information to increase client contact

Attend social functions within the community to generate new business, invite current and prospective clients to in‑studio events, and reach out through curated clienteling tools

Qualifications

Strong hospitality skills and alignment with Barry’s Mission, Vision and Values.

Ability to work either a full‑time or part‑time schedule.

Friendly, outgoing personality and enjoy social interaction.

Exhibits enthusiasm for the studio and for the job.

Must be a patient, courteous listener, able to show empathy.

Responding to clients request with a can‑do attitude.

Cooperative manner with a focus on team culture.

Ability to prioritize and work within a fast‑paced environment.

Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment.

Have an eye for detail and care for the studio’s appearance and cleanliness.

Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness.

Maintain a professional appearance and behavior.

Demonstrate excellent communication skills.

Candidates must be at least 18 years or older to apply.

The Pay Range for This Role Is 17.87 - 17.87 USD per hour (Los Angeles)

Job Details

Seniority level: Entry level

Employment type: Part‑time

Job function: Other

Industry: Wellness and Fitness Services

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