Holtec International
IT Support Technician / Systems Administrator
Holtec International, Camden, New Jersey, United States, 08100
The IT Support Technician / Systems Administrator provides technical support and system administration within a Windows Server and Microsoft 365 environment. This position ensures the stability, performance, and security of user systems, servers, storage, and virtual environments. The role includes troubleshooting hardware/software issues, managing virtual machines, and maintaining enterprise storage and backup systems across office and production facilities.
Minimum required qualifications include:
3 minimum 5 years preferred of experience in desktop or systems support, troubleshooting hardware and software issues.
Strong understanding of Microsoft operating systems (Windows 10/11, Windows Server 2012-2022) and Office 365 administration.
Working knowledge of Active Directory, DNS, DHCP, and network troubleshooting (subnets, VLANs, IP addressing).
Proficiency with ManageEngine ServiceDesk or similar enterprise ticketing systems.
Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon).
Familiarity with backup and recovery platforms, including NetBackup.
Intermediate knowledge of computer hardware, peripherals, and repair.
Experience with Windows file shares, NTFS permissions, and group policies.
Understanding of ERP system functionality and its integration with IT infrastructure.
Knowledge of TIA/EIA-568 cabling standards and structured cabling best practices.
Specific Areas of Responsibility: End-User and Helpdesk Support
Respond to and resolve support tickets daily via ManageEngine ServiceDesk or other ticketing systems, addressing hardware, software, and network issues.
Provide desktop and remote support for all levels of management and production employees.
Troubleshoot and resolve user issues related to Windows 10/11, Microsoft Office 365, printers, and peripherals.
Configure and manage Active Directory (AD) user accounts, passwords, and security groups.
Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA).
Perform software installation, configuration, and updates according to IT standards.
Maintain accurate hardware and software inventory, manage asset tracking, and report on equipment requirements.
Provide user training on company systems, software, and security best practices.
Document all work performed and system changes in accordance with ITIL standards.
Systems Administration
Support and maintain Windows Server environments (2012, 2016, 2019, 2022), including system patching, security updates, and connectivity.
Administer and monitor virtual environments using VMware vSphere/ESXi, including provisioning, snapshots, and performance management of VMs.
Manage enterprise storage systems (such as EMC and Dell Isilon, NetAPP) - including provisioning shares, monitoring capacity, and ensuring redundancy and data integrity.
Oversee backup operations using NetBackup and other enterprise solutions; verify backup completion, conduct test restores, and ensure disaster recovery readiness.
Configure and manage file servers, including permissions, shares, and quotas.
Support DNS, DHCP, VLANs, and IP addressing, performing network troubleshooting and configuration when necessary.
Assist in server lifecycle management, including installation, patching, monitoring, and retirement of hardware and virtual resources.
Ensure adherence to corporate data retention, cybersecurity, and access control policies.
Additional Responsibilities
Install and support specialized software such as SolidWorks, AutoDesk, MATLAB, and Adobe products.
Manage local printer maintenance through third-party vendor contracts.
Support cabling infrastructure following TIA/EIA-568 standards.
Collaborate with the IT team to improve efficiency, automation, and system reliability through proactive problem solving and documentation.
Physical Demands & Work Environment
Ability to work in both office and production environments, which may include standing, sitting, crouching, bending, reaching, and lifting up to 50 pounds unassisted.
Must be able to climb stairs and navigate confined areas as required to support field operations.
Preferred Qualifications
Experience deploying and managing 3D design software such as SolidWorks, AutoDesk, and MATLAB.
Experience with enterprise storage configuration and capacity planning (Isilon, EMC).
Familiarity with ITIL service management principles.
Relevant certifications such as CompTIA Network /Security , Microsoft MCSA/MCSE, or VMware Certified Professional (VCP).
Additional Requirements
Candidates must pass a background check and drug screening.
Ongoing screening may be required when assigned to Federal or Nuclear Power Plant sites.
Note: State-issued medical cannabis authorizations are not recognized on Federal sites.
As a technology trailblazer and a prominent innovator in clean energy (nuclear and solar) industry, Holtec strives to foster a meritocratic work environment conducive to continuous learning and professional growth of its associates. Holtec is an equal opportunity employer with a long-standing commitment to social equity and environmental justice. The company gives special preference to disabled veterans as a part of its recruitment policy. Detailed information on the Company can be obtained by consulting the website: holtecinternational.com.
Salary Range: $80,000-$95,000
Holtec International offers a competitive benefits package to eligible associates, which includes:
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and 9 Paid Holidays, 2 Floating Holidays
Company-paid life and AD&D insurance
Employee Assistance Program
Wellness resources and voluntary benefits
Holtec International
#J-18808-Ljbffr
Minimum required qualifications include:
3 minimum 5 years preferred of experience in desktop or systems support, troubleshooting hardware and software issues.
Strong understanding of Microsoft operating systems (Windows 10/11, Windows Server 2012-2022) and Office 365 administration.
Working knowledge of Active Directory, DNS, DHCP, and network troubleshooting (subnets, VLANs, IP addressing).
Proficiency with ManageEngine ServiceDesk or similar enterprise ticketing systems.
Experience supporting virtual environments (VMware) and enterprise storage systems (EMC, Isilon).
Familiarity with backup and recovery platforms, including NetBackup.
Intermediate knowledge of computer hardware, peripherals, and repair.
Experience with Windows file shares, NTFS permissions, and group policies.
Understanding of ERP system functionality and its integration with IT infrastructure.
Knowledge of TIA/EIA-568 cabling standards and structured cabling best practices.
Specific Areas of Responsibility: End-User and Helpdesk Support
Respond to and resolve support tickets daily via ManageEngine ServiceDesk or other ticketing systems, addressing hardware, software, and network issues.
Provide desktop and remote support for all levels of management and production employees.
Troubleshoot and resolve user issues related to Windows 10/11, Microsoft Office 365, printers, and peripherals.
Configure and manage Active Directory (AD) user accounts, passwords, and security groups.
Administer Office 365 licenses, mailboxes, and multi-factor authentication (MFA).
Perform software installation, configuration, and updates according to IT standards.
Maintain accurate hardware and software inventory, manage asset tracking, and report on equipment requirements.
Provide user training on company systems, software, and security best practices.
Document all work performed and system changes in accordance with ITIL standards.
Systems Administration
Support and maintain Windows Server environments (2012, 2016, 2019, 2022), including system patching, security updates, and connectivity.
Administer and monitor virtual environments using VMware vSphere/ESXi, including provisioning, snapshots, and performance management of VMs.
Manage enterprise storage systems (such as EMC and Dell Isilon, NetAPP) - including provisioning shares, monitoring capacity, and ensuring redundancy and data integrity.
Oversee backup operations using NetBackup and other enterprise solutions; verify backup completion, conduct test restores, and ensure disaster recovery readiness.
Configure and manage file servers, including permissions, shares, and quotas.
Support DNS, DHCP, VLANs, and IP addressing, performing network troubleshooting and configuration when necessary.
Assist in server lifecycle management, including installation, patching, monitoring, and retirement of hardware and virtual resources.
Ensure adherence to corporate data retention, cybersecurity, and access control policies.
Additional Responsibilities
Install and support specialized software such as SolidWorks, AutoDesk, MATLAB, and Adobe products.
Manage local printer maintenance through third-party vendor contracts.
Support cabling infrastructure following TIA/EIA-568 standards.
Collaborate with the IT team to improve efficiency, automation, and system reliability through proactive problem solving and documentation.
Physical Demands & Work Environment
Ability to work in both office and production environments, which may include standing, sitting, crouching, bending, reaching, and lifting up to 50 pounds unassisted.
Must be able to climb stairs and navigate confined areas as required to support field operations.
Preferred Qualifications
Experience deploying and managing 3D design software such as SolidWorks, AutoDesk, and MATLAB.
Experience with enterprise storage configuration and capacity planning (Isilon, EMC).
Familiarity with ITIL service management principles.
Relevant certifications such as CompTIA Network /Security , Microsoft MCSA/MCSE, or VMware Certified Professional (VCP).
Additional Requirements
Candidates must pass a background check and drug screening.
Ongoing screening may be required when assigned to Federal or Nuclear Power Plant sites.
Note: State-issued medical cannabis authorizations are not recognized on Federal sites.
As a technology trailblazer and a prominent innovator in clean energy (nuclear and solar) industry, Holtec strives to foster a meritocratic work environment conducive to continuous learning and professional growth of its associates. Holtec is an equal opportunity employer with a long-standing commitment to social equity and environmental justice. The company gives special preference to disabled veterans as a part of its recruitment policy. Detailed information on the Company can be obtained by consulting the website: holtecinternational.com.
Salary Range: $80,000-$95,000
Holtec International offers a competitive benefits package to eligible associates, which includes:
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and 9 Paid Holidays, 2 Floating Holidays
Company-paid life and AD&D insurance
Employee Assistance Program
Wellness resources and voluntary benefits
Holtec International
#J-18808-Ljbffr