SBT Global, Inc.
Job Description
1. Infrastructure & Systems Support
Install, configure, and maintain hardware/software including servers, PCs, laptops, printers, and scanners
Manage server room environment (UPS power, temperature/humidity control)
Apply OS and software patches and security updates
Monitor system performance and respond quickly to incidents
Operate and inspect backup systems; provide basic data recovery support
Support SQL database operations and application maintenance
2. Network & Security
Operate LAN/WAN and wireless network equipment and respond to network issues
Support network infrastructure changes and security equipment operations
Assist with firewall operations and policy updates (in alignment with HQ/security team guidelines)
Manage VPN and remote access environments
Monitor and support CCTV and access control systems
3. Application & Manufacturing Systems
Support ERP, MES, and shop-floor automation systems
Manage field devices (CIMON HMI, PDA, barcode printers, etc.)
Support installation and deployment of new software
Handle user requests and troubleshoot application issues
Maintain application operation logs and support audits
4. User & Technical Support
Create and deactivate employee accounts
Provide IT support for office and production employees
Troubleshoot hardware, software, and network issues
Create IT manuals and assist with user training
Manage IT equipment procurement, issuance, returns, and disposal
5. Compliance & Documentation
Maintain IT asset records
Prepare incident logs and backup inspection reports
Ensure compliance with security policies
Support IT audit preparation and basic documentation
Qualifications Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or related field
3–5 years of experience in IT operations and support
Preferred: Experience supporting manufacturing environments and ERP systems (Odoo, SAP, Oracle)
Must be fluent in both Korean and English to collaborate with HQ
Technical Skills
Basic experience with Windows Server and SQL Database operations
Experience improving or customizing internal applications (e.g., C#, Python)
Experience supporting network devices and firewalls
Basic experience with Microsoft 365 and virtualization (VMware/Hyper‑V)
Experience with backup/recovery and security patch management
Soft Skills
Strong problem-solving and troubleshooting abilities
Effective communication and teamwork
Ability to take initiative and coordinate tasks with other departments
Flexibility and responsibility to adapt to a manufacturing environment
Key Competencies
IT infrastructure operation and management
Understanding and supporting manufacturing-related systems (ERP, MES)
Expertise in cybersecurity and maintaining data integrity
Ability to follow IT operational procedures and documentation standards
Additional Information All your information will be kept confidential according to EEO guidelines.
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1. Infrastructure & Systems Support
Install, configure, and maintain hardware/software including servers, PCs, laptops, printers, and scanners
Manage server room environment (UPS power, temperature/humidity control)
Apply OS and software patches and security updates
Monitor system performance and respond quickly to incidents
Operate and inspect backup systems; provide basic data recovery support
Support SQL database operations and application maintenance
2. Network & Security
Operate LAN/WAN and wireless network equipment and respond to network issues
Support network infrastructure changes and security equipment operations
Assist with firewall operations and policy updates (in alignment with HQ/security team guidelines)
Manage VPN and remote access environments
Monitor and support CCTV and access control systems
3. Application & Manufacturing Systems
Support ERP, MES, and shop-floor automation systems
Manage field devices (CIMON HMI, PDA, barcode printers, etc.)
Support installation and deployment of new software
Handle user requests and troubleshoot application issues
Maintain application operation logs and support audits
4. User & Technical Support
Create and deactivate employee accounts
Provide IT support for office and production employees
Troubleshoot hardware, software, and network issues
Create IT manuals and assist with user training
Manage IT equipment procurement, issuance, returns, and disposal
5. Compliance & Documentation
Maintain IT asset records
Prepare incident logs and backup inspection reports
Ensure compliance with security policies
Support IT audit preparation and basic documentation
Qualifications Education & Experience
Bachelor’s degree in Information Technology, Computer Science, or related field
3–5 years of experience in IT operations and support
Preferred: Experience supporting manufacturing environments and ERP systems (Odoo, SAP, Oracle)
Must be fluent in both Korean and English to collaborate with HQ
Technical Skills
Basic experience with Windows Server and SQL Database operations
Experience improving or customizing internal applications (e.g., C#, Python)
Experience supporting network devices and firewalls
Basic experience with Microsoft 365 and virtualization (VMware/Hyper‑V)
Experience with backup/recovery and security patch management
Soft Skills
Strong problem-solving and troubleshooting abilities
Effective communication and teamwork
Ability to take initiative and coordinate tasks with other departments
Flexibility and responsibility to adapt to a manufacturing environment
Key Competencies
IT infrastructure operation and management
Understanding and supporting manufacturing-related systems (ERP, MES)
Expertise in cybersecurity and maintaining data integrity
Ability to follow IT operational procedures and documentation standards
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr