Brunswick Boat Group
4 days ago – Be among the first 25 applicants.
Position Overview Provides oversight within the parts and warranty focus area, supporting Brunswick Boat Group’s (BBG) multi‑brand organization. Interprets and applies BBG’s warranty policies and procedures, ensuring consistency and efficiency in warranty and parts support operations, and collaborates cross‑functionally to drive process improvements and enhance dealer support. A strong teamwork mentality, analytical approach, and ability to manage complex issues with discretion are essential for success.
Essential Functions
Independently determines processing of dealer warranty and parts inquiries.
Leads and participates in strategic initiatives to develop and enhance dealer service support within BBG.
Partners with senior leadership to ensure KPIs promote departmental advancement.
Regularly audits and analyzes Tier 1 claims and accessory orders to identify operational efficiencies, compliance gaps and training opportunities.
Documents all interactions and decision‑making rationale in Salesforce CRM.
Cross‑trains and provides oversight for multiple brand areas within BBG.
Other tasks, initiatives and projects as assigned by manager.
Warranty Support
Manages resolution of all warranty and pre‑authorization claims, including assessing, approving or denying claims.
Analyzes trends and proactively identifies product improvement opportunities and quality challenges.
Exhibits strong decision‑making by strategically adjusting labor rates, flat rates and warranty repairs, and extending goodwill gestures.
Oversees resolution of escalated registration corrections, research requests and document requests for MSOs and Certificates of Origin.
Manages warranty compliance for open service campaigns and recalls.
Manages supplier warranty review, credit recovery process and dealer inquiries regarding warranties and claims.
Analyzes common warranty issues and presents findings to brand‑level quality teams.
Identifies product reliability trends and works cross‑functionally to project trends and apply solutions proactively.
Approves pre‑authorizations and payment of warranty claims.
Parts Support
Manages dealer inquiries for all parts.
Fulfills parts orders within designated scope.
Maintains P&A parts, including current and non‑current parts and kits.
Composes and oversees purchase orders to vendors.
Researches part pricing and acquisition to ensure accuracy across BBG.
Conducts price benchmarking and updates inquiries from vendors.
Collaborates with global teams to fulfill orders, project demand and manage non‑current parts.
Oversees and manages all aged AO reports.
Partners with suppliers to ensure internal policies and challenges are addressed in supplier contracts.
Evaluates, approves and processes Return Goods Authorizations (RGAs).
Leadership & Development
Designs and implements dealer training support as needed.
Owns and manages the Dealer Labor Rate program, including compliance oversight and rate adjustments.
Supports Warranty Administration Certification training and inquiries.
Develops and recommends efficiency improvement practices in the P&A and Warranty areas.
Partners with CoE Manager and Brand CS Manager in the HPPD program for new and refresh boats, identifying appropriate parts needs and warranty analytics.
Reports and recommends process improvements to BBG Engineering, Quality and Sourcing teams.
Completes training to maintain and improve product knowledge and skillset.
Required Qualifications
High School Diploma or GED.
Boating experience and knowledge of fiberglass and aluminum boats.
Ability to quickly learn and navigate through software and online programs.
Ability to independently assess and resolve complex issues using sound judgment and discretion.
Verbal and written interpersonal skills with a customer service focus.
Strong analytical and decision‑making skills.
Preferred Qualifications
Familiarity with OBMS and Compass environment preferred.
Familiarity with Salesforce.com environment preferred.
Working Conditions
Hybrid (in the office 2‑3x per week).
Compensation $48,800 – $77,000 annually. Base pay will vary based on qualifications, experience and geographic location. Eligible for a short‑term incentive program.
Benefits Comprehensive benefits including medical, dental, vision, paid vacation, 401(k) (up to 4% match), Health Savings Account with company contribution, wellbeing program, product purchase discounts and more.
Why Brunswick Brunswick is a globally recognized leader in marine innovation, committed to values that support exceptional people. Competitive benefits, wellness program and industry awards highlight our dedication to employees.
About Brunswick Boat Group Brunswick Boat Group serves a diverse portfolio of iconic marine brands – Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, RayGlass, Sea Ray, Spartan, Thunder Jet and Uttern. Each brand carries a legacy of innovation, craftsmanship and performance.
EEO & Accessibility Statement Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. To request accommodation during the application or interview process, contact
hrsharedservices@brunswick.com . For more information about EEO laws,
click here .
Contact For assistance: 866‑278‑6942 or hrsharedservices@brunswick.com.
#J-18808-Ljbffr
Position Overview Provides oversight within the parts and warranty focus area, supporting Brunswick Boat Group’s (BBG) multi‑brand organization. Interprets and applies BBG’s warranty policies and procedures, ensuring consistency and efficiency in warranty and parts support operations, and collaborates cross‑functionally to drive process improvements and enhance dealer support. A strong teamwork mentality, analytical approach, and ability to manage complex issues with discretion are essential for success.
Essential Functions
Independently determines processing of dealer warranty and parts inquiries.
Leads and participates in strategic initiatives to develop and enhance dealer service support within BBG.
Partners with senior leadership to ensure KPIs promote departmental advancement.
Regularly audits and analyzes Tier 1 claims and accessory orders to identify operational efficiencies, compliance gaps and training opportunities.
Documents all interactions and decision‑making rationale in Salesforce CRM.
Cross‑trains and provides oversight for multiple brand areas within BBG.
Other tasks, initiatives and projects as assigned by manager.
Warranty Support
Manages resolution of all warranty and pre‑authorization claims, including assessing, approving or denying claims.
Analyzes trends and proactively identifies product improvement opportunities and quality challenges.
Exhibits strong decision‑making by strategically adjusting labor rates, flat rates and warranty repairs, and extending goodwill gestures.
Oversees resolution of escalated registration corrections, research requests and document requests for MSOs and Certificates of Origin.
Manages warranty compliance for open service campaigns and recalls.
Manages supplier warranty review, credit recovery process and dealer inquiries regarding warranties and claims.
Analyzes common warranty issues and presents findings to brand‑level quality teams.
Identifies product reliability trends and works cross‑functionally to project trends and apply solutions proactively.
Approves pre‑authorizations and payment of warranty claims.
Parts Support
Manages dealer inquiries for all parts.
Fulfills parts orders within designated scope.
Maintains P&A parts, including current and non‑current parts and kits.
Composes and oversees purchase orders to vendors.
Researches part pricing and acquisition to ensure accuracy across BBG.
Conducts price benchmarking and updates inquiries from vendors.
Collaborates with global teams to fulfill orders, project demand and manage non‑current parts.
Oversees and manages all aged AO reports.
Partners with suppliers to ensure internal policies and challenges are addressed in supplier contracts.
Evaluates, approves and processes Return Goods Authorizations (RGAs).
Leadership & Development
Designs and implements dealer training support as needed.
Owns and manages the Dealer Labor Rate program, including compliance oversight and rate adjustments.
Supports Warranty Administration Certification training and inquiries.
Develops and recommends efficiency improvement practices in the P&A and Warranty areas.
Partners with CoE Manager and Brand CS Manager in the HPPD program for new and refresh boats, identifying appropriate parts needs and warranty analytics.
Reports and recommends process improvements to BBG Engineering, Quality and Sourcing teams.
Completes training to maintain and improve product knowledge and skillset.
Required Qualifications
High School Diploma or GED.
Boating experience and knowledge of fiberglass and aluminum boats.
Ability to quickly learn and navigate through software and online programs.
Ability to independently assess and resolve complex issues using sound judgment and discretion.
Verbal and written interpersonal skills with a customer service focus.
Strong analytical and decision‑making skills.
Preferred Qualifications
Familiarity with OBMS and Compass environment preferred.
Familiarity with Salesforce.com environment preferred.
Working Conditions
Hybrid (in the office 2‑3x per week).
Compensation $48,800 – $77,000 annually. Base pay will vary based on qualifications, experience and geographic location. Eligible for a short‑term incentive program.
Benefits Comprehensive benefits including medical, dental, vision, paid vacation, 401(k) (up to 4% match), Health Savings Account with company contribution, wellbeing program, product purchase discounts and more.
Why Brunswick Brunswick is a globally recognized leader in marine innovation, committed to values that support exceptional people. Competitive benefits, wellness program and industry awards highlight our dedication to employees.
About Brunswick Boat Group Brunswick Boat Group serves a diverse portfolio of iconic marine brands – Bayliner, Boston Whaler, Crestliner, Cypress Cay, Harris, Heyday, Lowe, Lund, Navan, Princecraft, Protector, Quicksilver, RayGlass, Sea Ray, Spartan, Thunder Jet and Uttern. Each brand carries a legacy of innovation, craftsmanship and performance.
EEO & Accessibility Statement Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. To request accommodation during the application or interview process, contact
hrsharedservices@brunswick.com . For more information about EEO laws,
click here .
Contact For assistance: 866‑278‑6942 or hrsharedservices@brunswick.com.
#J-18808-Ljbffr