North American Transportation Management Institute
Credit Collections & AR Processing Splst
North American Transportation Management Institute, Green Bay, Wisconsin, United States, 54311
Work Location Type
Hybrid
Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work‑Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.
Don’t wait to start your new career! Join a growing organization that thrives on a strong commitment to our customers and an exciting, dynamic team environment. Learn more about our culture here: https://youtu.be/W717KfG8Cmg
Why should you join Imperial?
Competitive salary
Hybrid / Remote schedule
Monday‑Friday work schedule, no nights, or weekends!
Immediate medical, dental, vision; 12 hours of PTO for every full month worked, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!
The Credit, Collections & AR Processing Specialist
Manage assigned portfolio of customers; monitor weekly aging reports and facilitate all credit and collections duties for these accounts and ensuring key performance indicator goals are met.
Review and evaluate customer information (i.e., Credit Application) for new and existing accounts to ensure compliance with company policy. Recommend appropriate extension of credit and credit limits for new and existing accounts using Dun & Bradstreet reports.
Implement and update credit extension procedures in line with Imperial policy and guidelines. Conduct and determine overall credit viability check and identify any potential risk to the organization with a focus on large customers requesting credit. Effectively communicate any identified risk to the organization. Manage use of credit holds within the guidelines of policies and procedures.
Drive sales support and profitable revenue growth: support the Supervisor Credit in engaging the Sales organization, internal business partners and customers as a financial, business, and problem‑solving resource. Establish strong virtual relationships with customers and the Sales organization at all levels.
Collaborate with internal and external customers to implement customer platform or automated systems ensuring efficiency and appropriate controls are in place for ordering, payments, and resolving any exceptions.
Responsible for making adjustments to accounts when rendered necessary in an adjustment batch, bad debt write‑offs, refund and service charge adjustments, as well as adjusting intercompany transactions. Review and research payment deductions and provide details to internal teams.
Generate final demand letters prior to elevating to third‑party collections. Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
Perform manual credit card transactions. Ensure all credit card payments are received and applied accurately to outstanding invoices.
Review and determine the viability of Returned Merchandise Authorizations (RMA) transactions before credit is issued to customer. Assist in researching payment deductions made by customers. Provide hand check information to accountant for credit balances or double payments that are owed to the customer.
Facilitate resolution of collection issues, such as discrepancies, reconcile disputes, short payments, answer customer inquiries about statements or invoices. Includes controlling above‑average volume of emails, instant messages and phone calls from sales and customers regarding credit and collections issues. Generate customer statements upon request.
Qualifications
Minimum Requirements: Associate’s degree in Business, Finance, Accounting and/or equivalent experience of 1‑3 years in accounting, credit, or collections management.
Preferred Requirements: Associate’s degree in Business, Finance, Accounting and/or equivalent experience of 3‑4 years of progressive business experience, with significant responsibility in finance, credit, collections, and process resolution.
Strong problem solving/organization skills with a proven ability to plan and deliver results.
Demonstrate ability to work in complex situations with professional and sound decision making with little direction.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
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Imperial Supplies, a Grainger Company, is a national distributor of quality maintenance products. Serving the fleet maintenance industry since 1958, Imperial has formed lasting relationships with customers by tailoring our services to meet their changing needs.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work‑Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry.
Don’t wait to start your new career! Join a growing organization that thrives on a strong commitment to our customers and an exciting, dynamic team environment. Learn more about our culture here: https://youtu.be/W717KfG8Cmg
Why should you join Imperial?
Competitive salary
Hybrid / Remote schedule
Monday‑Friday work schedule, no nights, or weekends!
Immediate medical, dental, vision; 12 hours of PTO for every full month worked, 6 paid holidays and 6% of annual earnings contributed to your retirement, immediately vested!
The Credit, Collections & AR Processing Specialist
Manage assigned portfolio of customers; monitor weekly aging reports and facilitate all credit and collections duties for these accounts and ensuring key performance indicator goals are met.
Review and evaluate customer information (i.e., Credit Application) for new and existing accounts to ensure compliance with company policy. Recommend appropriate extension of credit and credit limits for new and existing accounts using Dun & Bradstreet reports.
Implement and update credit extension procedures in line with Imperial policy and guidelines. Conduct and determine overall credit viability check and identify any potential risk to the organization with a focus on large customers requesting credit. Effectively communicate any identified risk to the organization. Manage use of credit holds within the guidelines of policies and procedures.
Drive sales support and profitable revenue growth: support the Supervisor Credit in engaging the Sales organization, internal business partners and customers as a financial, business, and problem‑solving resource. Establish strong virtual relationships with customers and the Sales organization at all levels.
Collaborate with internal and external customers to implement customer platform or automated systems ensuring efficiency and appropriate controls are in place for ordering, payments, and resolving any exceptions.
Responsible for making adjustments to accounts when rendered necessary in an adjustment batch, bad debt write‑offs, refund and service charge adjustments, as well as adjusting intercompany transactions. Review and research payment deductions and provide details to internal teams.
Generate final demand letters prior to elevating to third‑party collections. Audit delinquent accounts considered to be uncollectible to ensure maximum efforts have been taken before assigning bad debt status to account.
Perform manual credit card transactions. Ensure all credit card payments are received and applied accurately to outstanding invoices.
Review and determine the viability of Returned Merchandise Authorizations (RMA) transactions before credit is issued to customer. Assist in researching payment deductions made by customers. Provide hand check information to accountant for credit balances or double payments that are owed to the customer.
Facilitate resolution of collection issues, such as discrepancies, reconcile disputes, short payments, answer customer inquiries about statements or invoices. Includes controlling above‑average volume of emails, instant messages and phone calls from sales and customers regarding credit and collections issues. Generate customer statements upon request.
Qualifications
Minimum Requirements: Associate’s degree in Business, Finance, Accounting and/or equivalent experience of 1‑3 years in accounting, credit, or collections management.
Preferred Requirements: Associate’s degree in Business, Finance, Accounting and/or equivalent experience of 3‑4 years of progressive business experience, with significant responsibility in finance, credit, collections, and process resolution.
Strong problem solving/organization skills with a proven ability to plan and deliver results.
Demonstrate ability to work in complex situations with professional and sound decision making with little direction.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.
We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.
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