BGC Group
Job Title: Production Support Analyst
Location: 199 Water St, New York, NY Type: Permanent Hours: Shift-based (flexibility required) Base pay range
$70,000.00/yr - $75,000.00/yr Additional compensation types
Annual Bonus Firm Overview
BGC Partners provides a wide range of financial services and trading solutions through voice, hybrid, and electronic platforms. Our technology and market expertise support clients across global markets, offering tools, data, and analytics that enhance price discovery and trade execution. Role Overview
This position performs a Level 2 Production Support role within Market Operations, ensuring the stability and daily operations of BGCs trading applications. The role supports trading activity across Credit, Rates, and FX, while also participating in core IT service management processes including Incident, Problem, and Change Management. Responsibilities Monitor trading systems and respond to production issues across platforms in Credit, Rates, and FX. Communicate with internal teams and external clients, providing timely updates and managing expectations through to resolution. Troubleshoot application and connectivity issues by reviewing logs, monitoring dashboards, and performing basic system analysis. Use internal tools such as Grafana, Splunk, and system dashboards to track platform health and investigate alerts. Support and monitor scheduled jobs and automation tasks. Assist with software releases, including environment checks and post-deployment validation. Work closely with development, QA, infrastructure, and business teams to maintain production stability. Follow ITIL-aligned processes for incidents, changes, and problem resolution.
Qualifications
Familiarity with Linux/Unix and Windows operating systems. Strong analytical and troubleshooting ability with a problem-solving mindset. Ability to multitask and prioritize effectively in a fast-paced environment. Effective verbal and written communication skills for interacting with both technical and business teams. Exposure to scripting languages (Python or Shell) is a plus. Basic understanding of networking concepts such as latency, connectivity, and data flow. Interest or foundational knowledge in Credit, Rates, or FX products. Experience with SQL, FIX protocol, Git, or JIRA is beneficial but not required.
Educational Qualifications
Bachelors Degree required Salary
$70,000.00/yr - $75,000.00/yr + Bonus Benefits
Medical insurance Vision insurance 401(k)
Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Media #J-18808-Ljbffr
Location: 199 Water St, New York, NY Type: Permanent Hours: Shift-based (flexibility required) Base pay range
$70,000.00/yr - $75,000.00/yr Additional compensation types
Annual Bonus Firm Overview
BGC Partners provides a wide range of financial services and trading solutions through voice, hybrid, and electronic platforms. Our technology and market expertise support clients across global markets, offering tools, data, and analytics that enhance price discovery and trade execution. Role Overview
This position performs a Level 2 Production Support role within Market Operations, ensuring the stability and daily operations of BGCs trading applications. The role supports trading activity across Credit, Rates, and FX, while also participating in core IT service management processes including Incident, Problem, and Change Management. Responsibilities Monitor trading systems and respond to production issues across platforms in Credit, Rates, and FX. Communicate with internal teams and external clients, providing timely updates and managing expectations through to resolution. Troubleshoot application and connectivity issues by reviewing logs, monitoring dashboards, and performing basic system analysis. Use internal tools such as Grafana, Splunk, and system dashboards to track platform health and investigate alerts. Support and monitor scheduled jobs and automation tasks. Assist with software releases, including environment checks and post-deployment validation. Work closely with development, QA, infrastructure, and business teams to maintain production stability. Follow ITIL-aligned processes for incidents, changes, and problem resolution.
Qualifications
Familiarity with Linux/Unix and Windows operating systems. Strong analytical and troubleshooting ability with a problem-solving mindset. Ability to multitask and prioritize effectively in a fast-paced environment. Effective verbal and written communication skills for interacting with both technical and business teams. Exposure to scripting languages (Python or Shell) is a plus. Basic understanding of networking concepts such as latency, connectivity, and data flow. Interest or foundational knowledge in Credit, Rates, or FX products. Experience with SQL, FIX protocol, Git, or JIRA is beneficial but not required.
Educational Qualifications
Bachelors Degree required Salary
$70,000.00/yr - $75,000.00/yr + Bonus Benefits
Medical insurance Vision insurance 401(k)
Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Technology, Information and Media #J-18808-Ljbffr