Cityblock Health, Inc.
Manager, Hub Operations page is loaded## Manager, Hub Operationsremote type:
On-Sitelocations:
Greensboro Hub (NC)time type:
Full timeposted on:
Posted 6 Days Agojob requisition id:
R-1360**Job Description:**This Operations Manager directs activities in conjunction with the enterprise and market operating plans that drive performance and execution of Cityblock care and clinical models across clinical care operations. The role provides oversight and accountability for operations adhering to established policies and procedures and safe and compliant care delivery within markets. The manager ensures clinical / medical practice teams are executing Cityblock practice management and clinical operations model across all modalities of care.**Responsibilities:*** Leads and manages a team of operational professionals, providing guidance, mentorship, and fostering a culture of excellence.* Facilitates communication across central teams, market leadership care teams and clinical teams.* Ensures all licensure for all clinical support personnel is up to date and schedules bi-annual competencies for medical assistants and nurses* Oversees schedules for the clinical and operations teams to ensure all time off and meetings are coordinated to provide our members appropriate access to care.* Analyzes and elevates any areas of opportunity in operational workflows to market leadership and implements best practices to streamline workflows and improve resource utilization.* Ensures quality assurance measures for compliance with healthcare regulations and organizational standards are implemented and adhered to with assigned modality or hub.* Manages budgets for operational activities, ensuring financial sustainability and resource optimization.* Oversees all service recovery operations for care and clinical teams for member experience surveys.* Manages relationships with external vendors and service providers to optimize operational support.**Work Experience:*** 4+ experience in healthcare operations, with a focus on strategic planning and process optimization.* In-depth knowledge of healthcare industry regulations, compliance requirements, and quality assurance. 1+ years management experience.We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:$87,000.00 - $115,000.00 AnnualCityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.**Medical Clearance (for Member-Facing Roles):**You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.**We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.**Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.**Our Values:**
Aim for Understanding
Be All In
Bring Your Whole Self
Lean Into Discomfort
Put Members First**About our Team:**
We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day. #J-18808-Ljbffr
On-Sitelocations:
Greensboro Hub (NC)time type:
Full timeposted on:
Posted 6 Days Agojob requisition id:
R-1360**Job Description:**This Operations Manager directs activities in conjunction with the enterprise and market operating plans that drive performance and execution of Cityblock care and clinical models across clinical care operations. The role provides oversight and accountability for operations adhering to established policies and procedures and safe and compliant care delivery within markets. The manager ensures clinical / medical practice teams are executing Cityblock practice management and clinical operations model across all modalities of care.**Responsibilities:*** Leads and manages a team of operational professionals, providing guidance, mentorship, and fostering a culture of excellence.* Facilitates communication across central teams, market leadership care teams and clinical teams.* Ensures all licensure for all clinical support personnel is up to date and schedules bi-annual competencies for medical assistants and nurses* Oversees schedules for the clinical and operations teams to ensure all time off and meetings are coordinated to provide our members appropriate access to care.* Analyzes and elevates any areas of opportunity in operational workflows to market leadership and implements best practices to streamline workflows and improve resource utilization.* Ensures quality assurance measures for compliance with healthcare regulations and organizational standards are implemented and adhered to with assigned modality or hub.* Manages budgets for operational activities, ensuring financial sustainability and resource optimization.* Oversees all service recovery operations for care and clinical teams for member experience surveys.* Manages relationships with external vendors and service providers to optimize operational support.**Work Experience:*** 4+ experience in healthcare operations, with a focus on strategic planning and process optimization.* In-depth knowledge of healthcare industry regulations, compliance requirements, and quality assurance. 1+ years management experience.We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is:$87,000.00 - $115,000.00 AnnualCityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.**Medical Clearance (for Member-Facing Roles):**You must complete Cityblock’s medical clearance requirements, which include, but may not be limited to, evidence of immunity to MMR, Hepatitis B, Varicella, and a TB screen, or have an approved medical or religious accommodation that precludes you from being vaccinated against these diseases.**We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.**Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.**Our Values:**
Aim for Understanding
Be All In
Bring Your Whole Self
Lean Into Discomfort
Put Members First**About our Team:**
We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. We will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day. #J-18808-Ljbffr