MasterTech Plumbing, Heating and Cooling
Why This Role Matters
As our Plumbing & HVAC Service Manager, you’ll be the bridge between technical excellence and world-class customer care. You’ll guide our plumbing & HVAC service techs to achieve individual and team success—coaching them on KPIs, problem‑solving in real time, and reinforcing the values we live by. Your leadership will drive performance, boost retention, and help deliver the kind of customer experience that keeps MasterTech top‑of‑mind and top‑of‑market.
Why Join Us
✅ Competitive Compensation – Based on experience, contribution, and performance
✅ Health, Vision & Dental Insurance – Keep yourself and your family covered
✅ Paid Time Off – Enjoy vacation days + 8 paid holidays
✅ 401K with Company Match – Invest in your future
✅ Ongoing Leadership & Skills Development – Grow your impact and influence
✅ Fun Team Events & Perks – We celebrate wins with snacks, treats, and gatherings
✅ A Say in the Direction – Your ideas help shape how we serve
✅ A Supportive, Growth‑Minded Environment – Where your leadership makes a difference
What You’ll Do
Track and coach around service metrics (average ticket, sold hours, agreement sales, reviews earned, callbacks, etc.)
Conduct regular ride‑alongs and 1:1s – Help techs win every day
Own labor efficiency, material costs, and customer satisfaction
Partner with dispatch and the call center to ensure smooth operations
Train and develop our service team with weekly meetings & ongoing support
Plan staffing, recruitment, and technical upskilling alongside leadership
Help turn B players into A players – Or coach them toward better‑fit roles
Inspire trust, model accountability, and foster team unity
What We’re Looking For
Demonstrated experience guiding and developing a team, with a focus on accountability, growth, and results
A proven ability to hit targets and help others hit theirs
Technical/field experience in plumbing and HVAC (experience in one or both skills is acceptable)
Deep empathy paired with high standards
Strong organization, communication, and follow‑through
Confidence in decision‑making and setting clear expectations
A positive, proactive, “we before me” mindset
Bonus Points If You…
Know our systems and culture inside out
Love helping others rise to their potential
Are ready to drive positive change – and own the results
If you're ready to lead from within and take your next big step at MasterTech, apply today!
MasterTech Plumbing, Heating & Cooling is an equal opportunity employer.
#J-18808-Ljbffr
Why Join Us
✅ Competitive Compensation – Based on experience, contribution, and performance
✅ Health, Vision & Dental Insurance – Keep yourself and your family covered
✅ Paid Time Off – Enjoy vacation days + 8 paid holidays
✅ 401K with Company Match – Invest in your future
✅ Ongoing Leadership & Skills Development – Grow your impact and influence
✅ Fun Team Events & Perks – We celebrate wins with snacks, treats, and gatherings
✅ A Say in the Direction – Your ideas help shape how we serve
✅ A Supportive, Growth‑Minded Environment – Where your leadership makes a difference
What You’ll Do
Track and coach around service metrics (average ticket, sold hours, agreement sales, reviews earned, callbacks, etc.)
Conduct regular ride‑alongs and 1:1s – Help techs win every day
Own labor efficiency, material costs, and customer satisfaction
Partner with dispatch and the call center to ensure smooth operations
Train and develop our service team with weekly meetings & ongoing support
Plan staffing, recruitment, and technical upskilling alongside leadership
Help turn B players into A players – Or coach them toward better‑fit roles
Inspire trust, model accountability, and foster team unity
What We’re Looking For
Demonstrated experience guiding and developing a team, with a focus on accountability, growth, and results
A proven ability to hit targets and help others hit theirs
Technical/field experience in plumbing and HVAC (experience in one or both skills is acceptable)
Deep empathy paired with high standards
Strong organization, communication, and follow‑through
Confidence in decision‑making and setting clear expectations
A positive, proactive, “we before me” mindset
Bonus Points If You…
Know our systems and culture inside out
Love helping others rise to their potential
Are ready to drive positive change – and own the results
If you're ready to lead from within and take your next big step at MasterTech, apply today!
MasterTech Plumbing, Heating & Cooling is an equal opportunity employer.
#J-18808-Ljbffr