CARFAX
Join Team CARFAX as a Risk Operations Specialist
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026! At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Virginia office subject to change with future business needs. What you’ll be doing:
Customer Interaction
Contact customers about account security issues professionally Explain security measures clearly Handle sensitive information confidentially Document all interactions accurately Provide information on services, policies, and fraud prevention measures Account Monitoring
Analyze transactions and user behavior for suspicious activity Investigate flagged accounts and verify customer information Use internal tools to identify and prevent security risks Monitor security trends and patterns Collaboration & Reporting:
Work with other departments and analysts Share insights and best practices Create reports using Excel Maintain detailed case records Present findings to management Risk Management & Compliance
Follow all security policies and procedures Respond to security incidents promptly Enforce company policies and business rules Whatwe’relooking for:
Previous experience in a customer service or call center environment Proficient in Microsoft Excel Strong attention to detail Highly organized with multitasking abilities Excellent documentation skills Strong communication skills (written and verbal) Ability to handle confidential information Computer systems proficiency Salesforce experience preferred Spanish language skills (preferred but not required) What’s in it for you:
Competitive compensation, benefits and generous time-off policies 4-Day summer work weeks and a winter holiday break 401(k) / DCPP matching Annual bonus program Casual, dog-friendly, and innovative office spaces. Don’t just take our word for it:
10X Virginia Business Best Places to Work 9X Washingtonian Great Places to Work 10X Washington Post Top Workplace 3X St. Louis Post-Dispatch Best Places to Work
#J-18808-Ljbffr
Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026! At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Virginia office subject to change with future business needs. What you’ll be doing:
Customer Interaction
Contact customers about account security issues professionally Explain security measures clearly Handle sensitive information confidentially Document all interactions accurately Provide information on services, policies, and fraud prevention measures Account Monitoring
Analyze transactions and user behavior for suspicious activity Investigate flagged accounts and verify customer information Use internal tools to identify and prevent security risks Monitor security trends and patterns Collaboration & Reporting:
Work with other departments and analysts Share insights and best practices Create reports using Excel Maintain detailed case records Present findings to management Risk Management & Compliance
Follow all security policies and procedures Respond to security incidents promptly Enforce company policies and business rules Whatwe’relooking for:
Previous experience in a customer service or call center environment Proficient in Microsoft Excel Strong attention to detail Highly organized with multitasking abilities Excellent documentation skills Strong communication skills (written and verbal) Ability to handle confidential information Computer systems proficiency Salesforce experience preferred Spanish language skills (preferred but not required) What’s in it for you:
Competitive compensation, benefits and generous time-off policies 4-Day summer work weeks and a winter holiday break 401(k) / DCPP matching Annual bonus program Casual, dog-friendly, and innovative office spaces. Don’t just take our word for it:
10X Virginia Business Best Places to Work 9X Washingtonian Great Places to Work 10X Washington Post Top Workplace 3X St. Louis Post-Dispatch Best Places to Work
#J-18808-Ljbffr