Drain Masters AK
Who We Are
At Drain Masters, we are committed to delivering expert plumbing and drain solutions with professionalism, integrity, and a drive to make every experience a Win-Win-Win— for the customer, the technician, and the company. We believe the trades are noble work, and we’re proud to elevate the role of skilled technicians in our community.
Benefits
Starting pay: $22/hour during training
Opportunity for early advancement to performance pay + bonuses
Paid weekly
Company-paid ongoing training
Tools and safety gear provided or reimbursed
Company uniforms
Career advancement pathways
Participation in team events, bonuses, and incentive programs
Access to mentorship and cross-training opportunities
Minimum Qualifications
Valid Alaska Driver’s License (or ability to obtain)
Ability to lift 50+ lbs and work in crawlspaces, basements, and confined areas
Reliable transportation to and from work during training period (if no vehicle assigned)
Strong communication skills and a customer-first mindset
Willingness to get dirty, learn quickly, and follow direction
High school diploma or GED preferred, but not required
What This Role Entails The Maintenance Plumber/Drain Tech position is a mid-level position designed for individuals with two to three years of experience in the industry. Technicians will develop top level technical, customer service, and communication skills. This position is a launchpad into a high-demand field and is ideal for someone eager to work with their hands, solve problems, and grow a meaningful career.
Reports To
Drain Services Manager
Field Supervisor (as assigned during training rotation)
Primary Responsibilities
Assist in clearing, cleaning, and diagnosing residential drain lines, including sinks, tubs, showers, toilets, and floor drains.
Perform routine plumbing maintenance, service, and repairs.
Support and eventually operate drain cleaning equipment including hand augers, medium machines, jetters, and cameras (under supervision).
Follow safety procedures at all times, including proper PPE use and equipment handling.
Accurately complete forms, job notes, and customer-facing documentation using ServiceTitan and other software platforms.
Maintain vehicle cleanliness and organization (assigned vehicle or team vehicle).
Attend and participate in all assigned trainings, meetings, and performance reviews.
Follow and internalize the Nexstar Service System, focusing on the steps of Prepare, Greet, Evaluate, Present, Execute, and Wrap Up.
Maintain clear communication with dispatch, leadership, and team members.
Uphold Drain Masters' core values in all interactions—with customers, teammates, and the public.
Training & Performance Tracking
Participate in a structured 90-day onboarding program including hands‑on field work, classroom‑style learning, and Nexstar/ServiceTitan onboarding.
Progress will be tracked through:
Completion of skill checklists
Soft skill observation
Customer satisfaction metrics (as applicable)
Supervisor and mentor evaluations
Eligible for early graduation to performance pay program based on demonstrated competence, consistency, and professionalism.
Technology & Tools
Learn and adopt all assigned technology tools, including:
Service Titan (dispatching, job records, estimates, documentation)
Nexstar Network tools and templates
Microsoft Outlook, Teams, and Sharepoint.
Maintain a willingness to learn and apply emerging technologies and best practices.
Customer Service & Professionalism
Represent Drain Masters with courtesy, respect, and professionalism on every job.
Demonstrate empathy, clarity, and confidence when communicating with customers.
Dress and act in accordance with company standards at all times.
Follow all communication guidelines and leave‑behind materials as part of the service process.
Core Expectations Attendance Show up on time, in uniform, and ready to work every scheduled shift. Notify leadership promptly if unable to attend.
Attitude Demonstrate a learning mindset, openness to feedback, and a commitment to improvement.
Teamwork Be dependable, respectful, and helpful to teammates, trainers, and office staff.
Communication Use approved channels to provide updates, ask questions, and share challenges or progress.
Accountability Own your performance and follow through on assigned tasks and training goals.
Core Values Align behavior with company values: Integrity, Teamwork, Excellence, Growth, and Service.
Schedule & Work Conditions
Full-time: up to 40+ hours/week
On‑call or weekend shifts may be required after training
Work is performed in residential homes, outside, and in various weather conditions
Some training may occur after hours or during early mornings
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Benefits
Starting pay: $22/hour during training
Opportunity for early advancement to performance pay + bonuses
Paid weekly
Company-paid ongoing training
Tools and safety gear provided or reimbursed
Company uniforms
Career advancement pathways
Participation in team events, bonuses, and incentive programs
Access to mentorship and cross-training opportunities
Minimum Qualifications
Valid Alaska Driver’s License (or ability to obtain)
Ability to lift 50+ lbs and work in crawlspaces, basements, and confined areas
Reliable transportation to and from work during training period (if no vehicle assigned)
Strong communication skills and a customer-first mindset
Willingness to get dirty, learn quickly, and follow direction
High school diploma or GED preferred, but not required
What This Role Entails The Maintenance Plumber/Drain Tech position is a mid-level position designed for individuals with two to three years of experience in the industry. Technicians will develop top level technical, customer service, and communication skills. This position is a launchpad into a high-demand field and is ideal for someone eager to work with their hands, solve problems, and grow a meaningful career.
Reports To
Drain Services Manager
Field Supervisor (as assigned during training rotation)
Primary Responsibilities
Assist in clearing, cleaning, and diagnosing residential drain lines, including sinks, tubs, showers, toilets, and floor drains.
Perform routine plumbing maintenance, service, and repairs.
Support and eventually operate drain cleaning equipment including hand augers, medium machines, jetters, and cameras (under supervision).
Follow safety procedures at all times, including proper PPE use and equipment handling.
Accurately complete forms, job notes, and customer-facing documentation using ServiceTitan and other software platforms.
Maintain vehicle cleanliness and organization (assigned vehicle or team vehicle).
Attend and participate in all assigned trainings, meetings, and performance reviews.
Follow and internalize the Nexstar Service System, focusing on the steps of Prepare, Greet, Evaluate, Present, Execute, and Wrap Up.
Maintain clear communication with dispatch, leadership, and team members.
Uphold Drain Masters' core values in all interactions—with customers, teammates, and the public.
Training & Performance Tracking
Participate in a structured 90-day onboarding program including hands‑on field work, classroom‑style learning, and Nexstar/ServiceTitan onboarding.
Progress will be tracked through:
Completion of skill checklists
Soft skill observation
Customer satisfaction metrics (as applicable)
Supervisor and mentor evaluations
Eligible for early graduation to performance pay program based on demonstrated competence, consistency, and professionalism.
Technology & Tools
Learn and adopt all assigned technology tools, including:
Service Titan (dispatching, job records, estimates, documentation)
Nexstar Network tools and templates
Microsoft Outlook, Teams, and Sharepoint.
Maintain a willingness to learn and apply emerging technologies and best practices.
Customer Service & Professionalism
Represent Drain Masters with courtesy, respect, and professionalism on every job.
Demonstrate empathy, clarity, and confidence when communicating with customers.
Dress and act in accordance with company standards at all times.
Follow all communication guidelines and leave‑behind materials as part of the service process.
Core Expectations Attendance Show up on time, in uniform, and ready to work every scheduled shift. Notify leadership promptly if unable to attend.
Attitude Demonstrate a learning mindset, openness to feedback, and a commitment to improvement.
Teamwork Be dependable, respectful, and helpful to teammates, trainers, and office staff.
Communication Use approved channels to provide updates, ask questions, and share challenges or progress.
Accountability Own your performance and follow through on assigned tasks and training goals.
Core Values Align behavior with company values: Integrity, Teamwork, Excellence, Growth, and Service.
Schedule & Work Conditions
Full-time: up to 40+ hours/week
On‑call or weekend shifts may be required after training
Work is performed in residential homes, outside, and in various weather conditions
Some training may occur after hours or during early mornings
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