FlightSafety International
Program Manager (Center)
FlightSafety International
About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full‑flight simulators and award‑winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position The Program Manager’s primary role is to effectively manage and supervise a team of certified instructors within the assigned program(s), to ensure delivery of training meets or exceeds client and customer needs. The Program Manager is also responsible for developing, modifying, maintaining and delivering program course material and assisting in the certification of flight training devices, as applicable, to support training delivery.
Tasks And Responsibilities
Manage daily training and checking activities of instructors, including monitoring scheduling, approving or denying leave and time‑off requests, conducting team meetings, and resolving client and instructor questions.
Manage instructor performance by providing feedback and coaching, conducting observations, preparing annual and mid‑year appraisals, and managing performance improvement plans.
Hold instructors accountable to FlightSafety policies, recommending disciplinary action and conducting disciplinary meetings as needed.
Recommend annual merit‑based salary changes for instructors within budget parameters.
Support the Scheduling Specialist in organizing, planning and assigning instructors to customer training events.
Review program staffing, anticipate personnel and customer demand changes, and recommend staffing adjustments to DOT/DOMT and Center Manager.
Interview and evaluate candidate instructors for hire; recommend hiring decisions.
In partnership with the Director of Standards and Director of Maintenance Standards, evaluate and approve all new and existing instructors for certification of program‑required training activities.
Educate and influence instructors’ use of available technology and effective training delivery methods.
Maintain expert‑level knowledge of program aircraft, OEM, courseware, training documentation, technology, and customer demands.
Act as liaison between FlightSafety and customer contacts, making real‑time decisions to address training needs and expectations.
Maintain instructor qualifications in accordance with the FlightSafety Quality Management System and regulatory requirements.
Manage development and sustainment of courseware, training documentation, and training devices for the program.
Assist the Manager of Flight Training Devices in validating and resolving Flight Training Devices discrepancies as assigned.
Analyze status of all current projections/plans and keep DOT/DOMT apprised of any problems, providing updates as requested.
Minimum Education
One of the following educational/experience qualifications must be met.
Bachelor’s degree preferred (or equivalent); a degree in business or aviation management preferred.
Three (3) years’ related experience and/or training, or equivalent combination of education and experience in the aviation or training/education field.
Current pilot and instructor certificates and ratings necessary for all aircraft within the program.
For Maintenance PMs, an A&P Mechanic License is preferred.
Minimum Experience
At least six (6) months’ work experience in a teaching/training environment; adult learner experience preferred.
At least two (2) years’ experience as a pilot, aircraft maintenance technician or cabin safety function in the program field; other aviation industry experience considered.
Previous management experience preferred.
Knowledge, Skills, Abilities
Proven ability in people management, resourcefulness and problem solving.
Results‑oriented with high drive to achieve objectives and standards.
Excellent customer service skills.
Knowledge of aviation terminology from FAA/NAA, EASA or other applicable authorities.
Knowledge of basic scheduling concepts and/or experience with scheduling software.
Detail oriented with excellent organization and time‑management skills.
Excellent verbal and written communication skills.
Ability to interact with various levels of management professionally.
Ability to adapt to changes rapidly and perform in a fast‑paced environment.
Service‑oriented with ability to adapt/respond to different client personalities.
General knowledge of MS Office Suite, TMS Systems, CRM and iOS.
Physical Demands and Work Environment FlightSafety provides reasonable accommodations to qualified individuals with disabilities to enable them to perform essential job functions. This position involves routine use of hands to finger, handle or feel/reach with hands and arms (including typing, instrument operation and touchscreen use) and verbal and written communication. The role requires various physical motions such as reaching controls, manipulating simulator controls, entering/exiting the simulator via stairs and ramp, and vision abilities to view monitors and reference materials. Noise level is low to moderate.
Cybersecurity Notice All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third‑party email providers.
Equal Opportunity Employer FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
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About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full‑flight simulators and award‑winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position The Program Manager’s primary role is to effectively manage and supervise a team of certified instructors within the assigned program(s), to ensure delivery of training meets or exceeds client and customer needs. The Program Manager is also responsible for developing, modifying, maintaining and delivering program course material and assisting in the certification of flight training devices, as applicable, to support training delivery.
Tasks And Responsibilities
Manage daily training and checking activities of instructors, including monitoring scheduling, approving or denying leave and time‑off requests, conducting team meetings, and resolving client and instructor questions.
Manage instructor performance by providing feedback and coaching, conducting observations, preparing annual and mid‑year appraisals, and managing performance improvement plans.
Hold instructors accountable to FlightSafety policies, recommending disciplinary action and conducting disciplinary meetings as needed.
Recommend annual merit‑based salary changes for instructors within budget parameters.
Support the Scheduling Specialist in organizing, planning and assigning instructors to customer training events.
Review program staffing, anticipate personnel and customer demand changes, and recommend staffing adjustments to DOT/DOMT and Center Manager.
Interview and evaluate candidate instructors for hire; recommend hiring decisions.
In partnership with the Director of Standards and Director of Maintenance Standards, evaluate and approve all new and existing instructors for certification of program‑required training activities.
Educate and influence instructors’ use of available technology and effective training delivery methods.
Maintain expert‑level knowledge of program aircraft, OEM, courseware, training documentation, technology, and customer demands.
Act as liaison between FlightSafety and customer contacts, making real‑time decisions to address training needs and expectations.
Maintain instructor qualifications in accordance with the FlightSafety Quality Management System and regulatory requirements.
Manage development and sustainment of courseware, training documentation, and training devices for the program.
Assist the Manager of Flight Training Devices in validating and resolving Flight Training Devices discrepancies as assigned.
Analyze status of all current projections/plans and keep DOT/DOMT apprised of any problems, providing updates as requested.
Minimum Education
One of the following educational/experience qualifications must be met.
Bachelor’s degree preferred (or equivalent); a degree in business or aviation management preferred.
Three (3) years’ related experience and/or training, or equivalent combination of education and experience in the aviation or training/education field.
Current pilot and instructor certificates and ratings necessary for all aircraft within the program.
For Maintenance PMs, an A&P Mechanic License is preferred.
Minimum Experience
At least six (6) months’ work experience in a teaching/training environment; adult learner experience preferred.
At least two (2) years’ experience as a pilot, aircraft maintenance technician or cabin safety function in the program field; other aviation industry experience considered.
Previous management experience preferred.
Knowledge, Skills, Abilities
Proven ability in people management, resourcefulness and problem solving.
Results‑oriented with high drive to achieve objectives and standards.
Excellent customer service skills.
Knowledge of aviation terminology from FAA/NAA, EASA or other applicable authorities.
Knowledge of basic scheduling concepts and/or experience with scheduling software.
Detail oriented with excellent organization and time‑management skills.
Excellent verbal and written communication skills.
Ability to interact with various levels of management professionally.
Ability to adapt to changes rapidly and perform in a fast‑paced environment.
Service‑oriented with ability to adapt/respond to different client personalities.
General knowledge of MS Office Suite, TMS Systems, CRM and iOS.
Physical Demands and Work Environment FlightSafety provides reasonable accommodations to qualified individuals with disabilities to enable them to perform essential job functions. This position involves routine use of hands to finger, handle or feel/reach with hands and arms (including typing, instrument operation and touchscreen use) and verbal and written communication. The role requires various physical motions such as reaching controls, manipulating simulator controls, entering/exiting the simulator via stairs and ramp, and vision abilities to view monitors and reference materials. Noise level is low to moderate.
Cybersecurity Notice All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third‑party email providers.
Equal Opportunity Employer FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or disability.
#J-18808-Ljbffr