Inside Higher Ed
Transfer Credit and Admissions Operations Analyst
Inside Higher Ed, Greensboro, North Carolina, us, 27497
Transfer Credit and Admissions Operations Analyst
Recruitment Number: S3041
Location: Greensboro, North Carolina – UNC Greensboro
Position Classification Title: Student Services Specialist
Position Type: Staff
Work Hours: 8:00 AM – 5:00 PM, Monday–Friday
FLSA: Non-Exempt
FTE: 1.0
Job Family: Information & Education
Open Date: 10/31/2025
Close Date: 01/04/2026
Position Summary The Transfer Credit and Admissions Operations Analyst is responsible for executing transfer credit articulation and admissions processing functions, ensuring timely application evaluations and accurate evaluation of transfer credit, maintaining compliance with UNC System policies, and supporting admissions operations. This position operates under the guidance of the Administrative Support Supervisor in the Office of Undergraduate Admissions.
Transfer Credit and Articulation
Manage the evaluation process for transfer credit, using professional judgment and discretion to research, determine equivalencies, and input them into the student information system (Banner).
Collaborate with academic colleges to review course syllabi and supporting materials for credit articulation when needed.
Ensure compliance with UNC System mandates regarding the completion timeframe for transfer credit evaluations.
Maintain and update the transfer credit dictionary/tables in Banner to ensure accurate articulation of external coursework.
Facilitate UNC Greensboro’s participation in statewide transfer equivalency programs, including Common Articulation Agreements (CAA), military transfer initiatives, bilateral agreements, and other standardized agreements.
Utilize expertise in UNCG General Education requirements to develop and maintain transfer credit equivalency guides for frequent external credit sources, such as NC Community Colleges and international institutions.
Admissions Operations and Processing
Assist prospective students with the admissions process, including reviewing applications to determine if UNC System Minimum Course Requirements are met.
Assess residency information and required documentation for tuition classification purposes, including cases involving applicants born abroad.
Evaluate applicant data for completeness, identifying inconsistencies and making informed decisions regarding applicant safety/disciplinary concerns.
Interpret and apply admissions policies, ensuring accuracy and consistency in decisions while maintaining the confidentiality of student records.
Demonstrate proficiency in entering and evaluating data within the admissions Customer Relationship Management (CRM) system and Student Information System (SIS), ensuring accurate indexing and linking of documents.
Process applications from multiple electronic sources, ensuring accuracy and efficiency in data management.
Extract and analyze data from the admissions CRM to maintain data integrity and improve operational efficiency.
Customer Service
Provide timely, accurate, and friendly customer service to students, staff, and faculty regarding admissions inquiries and transfer articulation.
Independently resolve customer issues by leveraging extensive knowledge of admissions policies, transfer credit procedures, and university resources.
Guide students, parents, and counselors to appropriate campus offices as needed.
Assist applicants with troubleshooting online application and electronic service issues.
Administrative and Other Responsibilities
Compose and distribute correspondence to prospective students and parents regarding application and enrollment processes.
Compose and distribute correspondence to faculty and staff regarding transfer credit articulation and process updates as needed.
Participate in recruitment events and professional development opportunities.
Attend meetings, training sessions, webinars, and conferences to stay updated on Banner, Slate (CRM), and all transfer articulation processes/guidelines.
Complete independent projects requiring the use of professional judgment.
Assist with special projects and other duties as assigned.
Competencies
Managing Work Processes (Journey)
Decision Making (Journey)
Program Management (Contributing)
Client/Customer Service (Contributing)
Coordination – Operations (Contributing)
Information/Records Administration (Contributing)
Physical Effort Hand Movement-Repetitive Motions, Reading, Writing, Sitting, Walking, Finger Dexterity, Vision-Visual inspection, Hearing, Talking, Standing
Work Environment Inside, Outside
Seniority Level Entry level
Employment Type Full-time
Recruitment Range $43,950 - $45,000
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Location: Greensboro, North Carolina – UNC Greensboro
Position Classification Title: Student Services Specialist
Position Type: Staff
Work Hours: 8:00 AM – 5:00 PM, Monday–Friday
FLSA: Non-Exempt
FTE: 1.0
Job Family: Information & Education
Open Date: 10/31/2025
Close Date: 01/04/2026
Position Summary The Transfer Credit and Admissions Operations Analyst is responsible for executing transfer credit articulation and admissions processing functions, ensuring timely application evaluations and accurate evaluation of transfer credit, maintaining compliance with UNC System policies, and supporting admissions operations. This position operates under the guidance of the Administrative Support Supervisor in the Office of Undergraduate Admissions.
Transfer Credit and Articulation
Manage the evaluation process for transfer credit, using professional judgment and discretion to research, determine equivalencies, and input them into the student information system (Banner).
Collaborate with academic colleges to review course syllabi and supporting materials for credit articulation when needed.
Ensure compliance with UNC System mandates regarding the completion timeframe for transfer credit evaluations.
Maintain and update the transfer credit dictionary/tables in Banner to ensure accurate articulation of external coursework.
Facilitate UNC Greensboro’s participation in statewide transfer equivalency programs, including Common Articulation Agreements (CAA), military transfer initiatives, bilateral agreements, and other standardized agreements.
Utilize expertise in UNCG General Education requirements to develop and maintain transfer credit equivalency guides for frequent external credit sources, such as NC Community Colleges and international institutions.
Admissions Operations and Processing
Assist prospective students with the admissions process, including reviewing applications to determine if UNC System Minimum Course Requirements are met.
Assess residency information and required documentation for tuition classification purposes, including cases involving applicants born abroad.
Evaluate applicant data for completeness, identifying inconsistencies and making informed decisions regarding applicant safety/disciplinary concerns.
Interpret and apply admissions policies, ensuring accuracy and consistency in decisions while maintaining the confidentiality of student records.
Demonstrate proficiency in entering and evaluating data within the admissions Customer Relationship Management (CRM) system and Student Information System (SIS), ensuring accurate indexing and linking of documents.
Process applications from multiple electronic sources, ensuring accuracy and efficiency in data management.
Extract and analyze data from the admissions CRM to maintain data integrity and improve operational efficiency.
Customer Service
Provide timely, accurate, and friendly customer service to students, staff, and faculty regarding admissions inquiries and transfer articulation.
Independently resolve customer issues by leveraging extensive knowledge of admissions policies, transfer credit procedures, and university resources.
Guide students, parents, and counselors to appropriate campus offices as needed.
Assist applicants with troubleshooting online application and electronic service issues.
Administrative and Other Responsibilities
Compose and distribute correspondence to prospective students and parents regarding application and enrollment processes.
Compose and distribute correspondence to faculty and staff regarding transfer credit articulation and process updates as needed.
Participate in recruitment events and professional development opportunities.
Attend meetings, training sessions, webinars, and conferences to stay updated on Banner, Slate (CRM), and all transfer articulation processes/guidelines.
Complete independent projects requiring the use of professional judgment.
Assist with special projects and other duties as assigned.
Competencies
Managing Work Processes (Journey)
Decision Making (Journey)
Program Management (Contributing)
Client/Customer Service (Contributing)
Coordination – Operations (Contributing)
Information/Records Administration (Contributing)
Physical Effort Hand Movement-Repetitive Motions, Reading, Writing, Sitting, Walking, Finger Dexterity, Vision-Visual inspection, Hearing, Talking, Standing
Work Environment Inside, Outside
Seniority Level Entry level
Employment Type Full-time
Recruitment Range $43,950 - $45,000
#J-18808-Ljbffr