Shelter House, Inc
Fair Ridge - Shift Supervisor (Sat-Sun, 8am-4pm)
Shelter House, Inc, Fairfax, Virginia, United States, 22032
Title:
Shift Supervisor (Sat-Sun, 8am-4pm) Level:
Mid Department:
Fair Ridge Family Shelter Reports to:
Assistant Director of Operations Pay Rate:
$23-$25/hr Location:
Fairfax, VA FLSA Status:
Non-Exempt
Base pay range $23.00/yr - $25.00/yr
About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grew to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
About the Role The Shift Supervisor plays a critical leadership role in ensuring smooth operations and a safe, supportive environment at a large Fairfax County emergency shelter for families with minor children. The shelter consists of 85 units and approximately 344 beds. This position oversees a team of Residential Coordinators, providing direct supervision and support to staff on shift while ensuring consistency in client service delivery, crisis response, and shelter operations. The Shift Supervisor is the primary point of contact for operational decision-making during assigned shifts and ensures compliance with all Shelter House policies and standards.
Key Responsibilities Supervision & Leadership
Provide direct oversight, guidance, and support to Residential Coordinators during assigned shifts
Serve as the on-site leader for shift operations, supporting crisis intervention and decision-making as needed
Ensure Residential Coordinators are completing responsibilities in alignment with agency policies and procedures
Conduct and document shift handoffs, ensuring clear communication and consistency between shifts. Write and send out End of Shift report(s)
Support staff development through ongoing feedback, training reinforcement, and modeling Shelter House core values
Facility & Safety Management
Monitor and maintain the safe and secure operation of the shelter, including performing walkthroughs of the building and surrounding grounds
Respond to emergencies and incidents, ensuring appropriate documentation and escalation
Ensure proper execution of emergency protocols, including building evacuations and health emergencies
Review and ensure accuracy of daily shift logs and incident reports
Client & Program Support
Support the Residential Coordinators in addressing client needs and upholding a trauma-informed, respectful environment
Collaborate with case management and other program staff to ensure alignment with client service plans
Ensure basic needs (toiletries, linens, supplies, etc.) are appropriately distributed and available
Oversee intake and assessment processes, including One-Night-Only placements when necessary
Address elevated client concerns or conflicts, using de-escalation and mediation skills as needed
Administrative & Operational Duties
Ensure documentation and logs are maintained according to agency standards and best practices
Oversee room turnovers, clean and prepare client rooms for move in
Oversee unit inspections and facility cleanliness; assign and verify Residential Coordinator follow-through
Coordinate and monitor donation intake and volunteer support during the shift
Ensure supplies, donations, and inventory are organized, tracked, and replenished as needed
Utilize technology (Google Suite, Microsoft Office) for communication, documentation, and reporting
Other Duties
Participate in staff meetings, supervision, and training as required
Serve as essential personnel; must report to work during emergencies, inclement weather, or other unusual circumstances
Perform other related duties as assigned to support program operations and client care
Assist with on-call coverage if applicable
Requirements Required
A high school diploma or GED
3+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence
Ability to build strong working relationships with clients and team members
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed
Leadership and management experience is a plus
Preferred
A bachelor's in human services/related field
3 years of experience in customer service
Experience working in programs serving homeless families
Experience working in a residential environment
Current CPR/First aid certification
Physical Requirements
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits Equal Employment Opportunity Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.
Seniority level Mid-Senior level
Employment type Part-time
Job function Other
Industries IT Services and IT Consulting
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Shift Supervisor (Sat-Sun, 8am-4pm) Level:
Mid Department:
Fair Ridge Family Shelter Reports to:
Assistant Director of Operations Pay Rate:
$23-$25/hr Location:
Fairfax, VA FLSA Status:
Non-Exempt
Base pay range $23.00/yr - $25.00/yr
About Us Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organization's inception, we have adapted and grew to meet community needs, all while working in partnership with government and private partners and community members. Today, Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic violence. In the last year, our compassionate team of individuals changed the lives of nearly 2,000 individuals, half of which were children. Our Culture is built from our Core Values of Inclusivity, Collaboration, Accountability, Respect, and Empowerment (iC.A.R.E.).
About the Role The Shift Supervisor plays a critical leadership role in ensuring smooth operations and a safe, supportive environment at a large Fairfax County emergency shelter for families with minor children. The shelter consists of 85 units and approximately 344 beds. This position oversees a team of Residential Coordinators, providing direct supervision and support to staff on shift while ensuring consistency in client service delivery, crisis response, and shelter operations. The Shift Supervisor is the primary point of contact for operational decision-making during assigned shifts and ensures compliance with all Shelter House policies and standards.
Key Responsibilities Supervision & Leadership
Provide direct oversight, guidance, and support to Residential Coordinators during assigned shifts
Serve as the on-site leader for shift operations, supporting crisis intervention and decision-making as needed
Ensure Residential Coordinators are completing responsibilities in alignment with agency policies and procedures
Conduct and document shift handoffs, ensuring clear communication and consistency between shifts. Write and send out End of Shift report(s)
Support staff development through ongoing feedback, training reinforcement, and modeling Shelter House core values
Facility & Safety Management
Monitor and maintain the safe and secure operation of the shelter, including performing walkthroughs of the building and surrounding grounds
Respond to emergencies and incidents, ensuring appropriate documentation and escalation
Ensure proper execution of emergency protocols, including building evacuations and health emergencies
Review and ensure accuracy of daily shift logs and incident reports
Client & Program Support
Support the Residential Coordinators in addressing client needs and upholding a trauma-informed, respectful environment
Collaborate with case management and other program staff to ensure alignment with client service plans
Ensure basic needs (toiletries, linens, supplies, etc.) are appropriately distributed and available
Oversee intake and assessment processes, including One-Night-Only placements when necessary
Address elevated client concerns or conflicts, using de-escalation and mediation skills as needed
Administrative & Operational Duties
Ensure documentation and logs are maintained according to agency standards and best practices
Oversee room turnovers, clean and prepare client rooms for move in
Oversee unit inspections and facility cleanliness; assign and verify Residential Coordinator follow-through
Coordinate and monitor donation intake and volunteer support during the shift
Ensure supplies, donations, and inventory are organized, tracked, and replenished as needed
Utilize technology (Google Suite, Microsoft Office) for communication, documentation, and reporting
Other Duties
Participate in staff meetings, supervision, and training as required
Serve as essential personnel; must report to work during emergencies, inclement weather, or other unusual circumstances
Perform other related duties as assigned to support program operations and client care
Assist with on-call coverage if applicable
Requirements Required
A high school diploma or GED
3+ years of experience in human services field i.e., mental health, substance abuse, homeless and domestic violence
Ability to build strong working relationships with clients and team members
Strong verbal and written communication skills
Willingness to work evenings and weekends when needed
Leadership and management experience is a plus
Preferred
A bachelor's in human services/related field
3 years of experience in customer service
Experience working in programs serving homeless families
Experience working in a residential environment
Current CPR/First aid certification
Physical Requirements
Annual TB Test is required
Ability to sit or stand for long periods
Ability to lift items weighing 10-20 pounds
Benefits Equal Employment Opportunity Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race, color, religion, national origin, ancestry, citizenship, age (over 40), sex, marital status, pregnancy, sexual orientation, gender identity, veteran status, disability unrelated to the individual's ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job, and to employees with respect to their observance of their religious beliefs, in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.
Drug and Alcohol-Free Workplace Policy Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy, which prohibits the unlawful manufacture, sale, distribution, dispensation, possession, or use of controlled substances or marijuana in the workplace. Additionally, all subcontracts and purchase orders over $10,000 must include provisions ensuring a drug-free workplace.
Seniority level Mid-Senior level
Employment type Part-time
Job function Other
Industries IT Services and IT Consulting
#J-18808-Ljbffr