JAMS
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Client Experience & Facility Specialist
role at
JAMS .
Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.
Brief Overview Provides a high level of service and administrative support to clients, panelists, and associates. Enhances the client experience by creating a welcoming and inviting office atmosphere and providing concierge service. The CEFS might assist multiple Resolution Centers and is expected to collaborate with local management and the National Facilities Team regarding the general functions in support of the RC. Serves as a mentor for other team members locally and regionally. Leads local technology support and assists with team and/or event coverage. Develops and manages relationships with vendors.
Responsibilities
Provides professional concierge-level client services, assists with client and neutral check-in, cross-checks room assignments, and oversees front desk logistics and responsibilities.
Serves as the point of contact for room rental requests, coordinating with outside vendors for A/V setup and providing technical support.
Provides technical support for on-site cases, supports panelists and clients with technological needs; coordinates tech set-ups and logistics for in-person and hybrid hearings.
Acts as the point of contact in the absence of the Manager, Client Experience; communicates with management regarding facility issues, panelist concerns, etc.
Acts as the RC's liaison with building management, including submitting service requests and coordinating setup and breakdown logistics.
Maintains inventory and orders office supplies; monitors facility equipment and overall office upkeep.
Some travel to RCs as assigned (up to 15% of time).
Other duties as assigned within similar scope.
Qualifications
High School or equivalent (GED). - Required
Bachelor's Degree in Business, Business Administration, or related discipline. - Plus 4-6 years of working in a comparable professional services environment. - Required
4-6 years of working in a legal and client service role. - Plus
1-3 years for internal candidates, proven ability as a Client Experience Coordinator, or similar position to lead or mentor. - Required
Knowledge of all processes, procedures, and policies required to perform duties effectively. - Required
Computer literate and proficient in all software programs required for the position. - Required
Verbal and written communication skills. - Required
Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick‑paced environment. - Required
Ability to troubleshoot technical issues while working with remote IT support. - Required
Ability to operate virtual media software, connect to Zoom sessions, and connect audio calls to video calls. - Required
Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). - Plus
Ability to proactively verify and test existing A/V equipment. - Plus
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Location: New York, NY
Salary: $96,000.00-$125,000.00
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Client Experience & Facility Specialist
role at
JAMS .
Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you.
Brief Overview Provides a high level of service and administrative support to clients, panelists, and associates. Enhances the client experience by creating a welcoming and inviting office atmosphere and providing concierge service. The CEFS might assist multiple Resolution Centers and is expected to collaborate with local management and the National Facilities Team regarding the general functions in support of the RC. Serves as a mentor for other team members locally and regionally. Leads local technology support and assists with team and/or event coverage. Develops and manages relationships with vendors.
Responsibilities
Provides professional concierge-level client services, assists with client and neutral check-in, cross-checks room assignments, and oversees front desk logistics and responsibilities.
Serves as the point of contact for room rental requests, coordinating with outside vendors for A/V setup and providing technical support.
Provides technical support for on-site cases, supports panelists and clients with technological needs; coordinates tech set-ups and logistics for in-person and hybrid hearings.
Acts as the point of contact in the absence of the Manager, Client Experience; communicates with management regarding facility issues, panelist concerns, etc.
Acts as the RC's liaison with building management, including submitting service requests and coordinating setup and breakdown logistics.
Maintains inventory and orders office supplies; monitors facility equipment and overall office upkeep.
Some travel to RCs as assigned (up to 15% of time).
Other duties as assigned within similar scope.
Qualifications
High School or equivalent (GED). - Required
Bachelor's Degree in Business, Business Administration, or related discipline. - Plus 4-6 years of working in a comparable professional services environment. - Required
4-6 years of working in a legal and client service role. - Plus
1-3 years for internal candidates, proven ability as a Client Experience Coordinator, or similar position to lead or mentor. - Required
Knowledge of all processes, procedures, and policies required to perform duties effectively. - Required
Computer literate and proficient in all software programs required for the position. - Required
Verbal and written communication skills. - Required
Ability to organize, prioritize, and manage multiple responsibilities and tasks in a quick‑paced environment. - Required
Ability to troubleshoot technical issues while working with remote IT support. - Required
Ability to operate virtual media software, connect to Zoom sessions, and connect audio calls to video calls. - Required
Prior experience with multimedia support (e.g. Zoom, HDMI connection to display, Creston). - Plus
Ability to proactively verify and test existing A/V equipment. - Plus
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Location: New York, NY
Salary: $96,000.00-$125,000.00
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