JonnyPops, LLC
Who We Are
At JonnyPops, our team is empowered to make an impact at work every day from producing high-quality, innovative frozen novelties to spreading kindness onepopat a time. We look for bright and ambitious individuals who seek out challenges, thrive in fast-paced and high-growth environments, align with our core values, and get fulfilment from seeing their work transform the world around them.
Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment.
Growing from a dorm room start-up in 2012, JonnyPopsmission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes akinddeed, spreading kindness every day.
Joining JonnyPops is an exciting opportunity to be part ofhigh-growth brand and have a direct impact on the company’s success. Join our team and help us make"A Better Pop, for a Better World!"
Job Summary As the IT Help Desk Analyst, you willbe responsible forprovidingtechnical support to users efficiently and accurately. As the front line of support, you will resolve technical issues, minimize escalation needs, and deliver an exceptional experience to our team members.
This is afull-time, in-person,technical positionrequiring a strong understanding of troubleshooting, computer systems, networking, and software applications.Candidates must have the ability to resolve technical issues effectively and independently while providing excellent customer service.
Essential Duties and Responsibilities
Provide a patient and empathetic approach to user problems
Resolve issues with a problem-solving mindset
Would this role be responsible for administration of any of our systems? - No
What systems would this individual operate in?
Office 365 Products
RedZone
The Receptionist
MicrosoftEntraID
Microsoft Intune
Apple Business Manager
Apple Configuration Manager
Atlassian JSM
Would this role be responsible for provisioning, onboarding, offboarding?
Responsible for following up with the user to ensure they have everything, no provisioning permissions at this level
Respond to and resolve technical support requests via phone, email, and chat
Document all support interactions in the ticketing system
Escalate complex issues to appropriate teams
Assist with basic account management and password resets
Provide technical guidance/training to end users
Create and maintain Documentation for processes and KBAs for users to see
Follow established support procedures and protocols
Time management and prioritization skills
Collaborative team player mentality
Food Safety Responsibilities
Support reliability and legal requirements of IT systems used in food safety and quality operations
Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant internal and external stakeholders.
Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel
Minimum Qualifications
Proficient troubleshooting abilities for hardware, software, and network issues
Knowledge of operating systems (Windows, macOS, Linux)
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Familiarity with remote desktop tools and ticketing systems
Basic understanding of IT security best practices
Knowledge of common workplace applications (Microsoft Office, Google Workspace)
Strong verbal and written communication abilities. Ability to explain technical concepts in non-technical terms
High school diploma or equivalent (minimum)
Associate’s degree in IT or related field (preferred)
IT certifications like CompTIA A+, HDI, or ITIL (beneficial)
1-2years’ experiencein customer service or technical support roles
Expected Pay Range Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.
$24-$28/hr
Benefits JonnyPops offers a competitive benefits package which includes the following:
Medical/Health Insurance
Dental Insurance
Vision Insurance
HSA
FSA
DCFSA
Life & AD&D Insurance
Short & Long Term Disability
FTO/PTO
EAP Programs
Paid Holidays
Employee Referral Program
Sick & Safe Leave
401k
Company Sponsored Meal Plan
* Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.
#J-18808-Ljbffr
Based in Elk River, MN, JonnyPops develops, manufactures, distributes, and markets frozen novelties. Retailers from coast to coast including Target, Costco, Publix, Kroger, Cub, along with thousands of regional and local grocers make JonnyPops part of their assortment.
Growing from a dorm room start-up in 2012, JonnyPopsmission is to make "A Better Pop for a Better World!" JonnyPops leads the frozen novelties space in innovation and uses simple ingredients with no artificial dyes. Every pop stick includes akinddeed, spreading kindness every day.
Joining JonnyPops is an exciting opportunity to be part ofhigh-growth brand and have a direct impact on the company’s success. Join our team and help us make"A Better Pop, for a Better World!"
Job Summary As the IT Help Desk Analyst, you willbe responsible forprovidingtechnical support to users efficiently and accurately. As the front line of support, you will resolve technical issues, minimize escalation needs, and deliver an exceptional experience to our team members.
This is afull-time, in-person,technical positionrequiring a strong understanding of troubleshooting, computer systems, networking, and software applications.Candidates must have the ability to resolve technical issues effectively and independently while providing excellent customer service.
Essential Duties and Responsibilities
Provide a patient and empathetic approach to user problems
Resolve issues with a problem-solving mindset
Would this role be responsible for administration of any of our systems? - No
What systems would this individual operate in?
Office 365 Products
RedZone
The Receptionist
MicrosoftEntraID
Microsoft Intune
Apple Business Manager
Apple Configuration Manager
Atlassian JSM
Would this role be responsible for provisioning, onboarding, offboarding?
Responsible for following up with the user to ensure they have everything, no provisioning permissions at this level
Respond to and resolve technical support requests via phone, email, and chat
Document all support interactions in the ticketing system
Escalate complex issues to appropriate teams
Assist with basic account management and password resets
Provide technical guidance/training to end users
Create and maintain Documentation for processes and KBAs for users to see
Follow established support procedures and protocols
Time management and prioritization skills
Collaborative team player mentality
Food Safety Responsibilities
Support reliability and legal requirements of IT systems used in food safety and quality operations
Clearly reflect food safety and quality as part of the JP brand, when planning and executing projects, and while interacting with relevant internal and external stakeholders.
Follow systemwide GMPs when on the manufacturing floor, as required of all JP personnel
Minimum Qualifications
Proficient troubleshooting abilities for hardware, software, and network issues
Knowledge of operating systems (Windows, macOS, Linux)
Understanding of basic networking concepts (TCP/IP, DNS, DHCP)
Familiarity with remote desktop tools and ticketing systems
Basic understanding of IT security best practices
Knowledge of common workplace applications (Microsoft Office, Google Workspace)
Strong verbal and written communication abilities. Ability to explain technical concepts in non-technical terms
High school diploma or equivalent (minimum)
Associate’s degree in IT or related field (preferred)
IT certifications like CompTIA A+, HDI, or ITIL (beneficial)
1-2years’ experiencein customer service or technical support roles
Expected Pay Range Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.
$24-$28/hr
Benefits JonnyPops offers a competitive benefits package which includes the following:
Medical/Health Insurance
Dental Insurance
Vision Insurance
HSA
FSA
DCFSA
Life & AD&D Insurance
Short & Long Term Disability
FTO/PTO
EAP Programs
Paid Holidays
Employee Referral Program
Sick & Safe Leave
401k
Company Sponsored Meal Plan
* Hired candidates may be eligible to receive additional compensation in the form of bonuses and/or commissions.
#J-18808-Ljbffr