Ingersoll Rand
Product Support Specialist (Air Compressors)
Ingersoll Rand, Davidson, North Carolina, United States, 28036
Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title Product Support Specialist (Air Compressors)
Location Davidson, NC
About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview Reporting to the Commercial Product Support Manager, this position supports end customers (equipment owners) and Retail Channel Partners within a multi‑brand compressor product support structure. The role includes parts identification, documentation request fulfillment, troubleshooting, warranty administration, and fulfillment of general post‑sales requests for commercial products and ancillary equipment, including:
Ingersoll Rand Small Reciprocating & Small Rotary
DV Systems Small Reciprocating & Small Rotary
Champion Small Reciprocating & Small Rotary
Responsibilities
Troubleshoot and diagnose failures on small compressed air equipment.
Provide parts identification, technical support, and warranty administration for end users and retail channel partners via phone, live chat, and email.
Acquire and maintain subject‑matter expertise in assigned air products via classroom training, on‑the‑job training, and regular team interactions.
Navigate and perform searches within a variety of databases.
Gain proficiency with support systems such as Salesforce, Tavant WMS, Oracle, etc.
Document support interactions within a case management system; monitor and reply to web and email requests.
Create technical articles, videos, and troubleshooting tips for customers.
Participate as a subject‑matter expert during relevant New Product Development (NPD) activities.
Handle parts valued from $10 to $4,000 USD.
Provide assistance and guidance to new team members as needed.
Manage multiple simultaneous support cases via phone, chat, and email.
Direct support responsibilities 90 % and reliability responsibilities 10 %.
Phone Calls/Voice Messages – 40‑50 per day.
Emails/Text – 30‑40 per day.
Requirements
High School Diploma.
3+ years of experience working with industrial equipment.
Ability to work effectively with minimal supervision and act on own initiative.
Basic knowledge of Microsoft Office applications.
Preferences
Experience working with air compressors.
Knowledge of SAP, Oracle, Salesforce, and Windchill preferred.
Core Competencies
Ability to analyze mechanical fitment and recognize physical discrepancies.
Ability to read and interpret technical drawings/schematics.
Effective technical writing skills and experience in creating clear and concise documents.
Willingness to develop a solid understanding of compressed air product operation, maintenance, and repair.
Ability to function under pressure to meet tight deadlines and return customer equipment to operation.
Willingness and ability to perform hands‑on equipment work; knowledge of safety procedures, lock‑out/tag‑out, proper lifting practices, and PPE.
Understanding of systematic troubleshooting techniques and methodologies for diagnosing failures on small equipment.
Understanding of principles of pneumatic control and small electrical components, including electric induction motors.
Ability to work effectively with minimal supervision.
Effective communication skills to interact with peers and teams to resolve technical issues.
Planning and organizational skills with effective timely follow‑up.
Travel & Work Arrangements 4 days onsite, 1 remote.
What We Offer At Ingersoll Rand, we embrace a culture of personal ownership—taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grant, among other offerings.
To Apply Please apply via our website ir-jobs.dzconnex.com by December 11th in order to be considered for this position.
#J-18808-Ljbffr
Job Title Product Support Specialist (Air Compressors)
Location Davidson, NC
About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.
Job Overview Reporting to the Commercial Product Support Manager, this position supports end customers (equipment owners) and Retail Channel Partners within a multi‑brand compressor product support structure. The role includes parts identification, documentation request fulfillment, troubleshooting, warranty administration, and fulfillment of general post‑sales requests for commercial products and ancillary equipment, including:
Ingersoll Rand Small Reciprocating & Small Rotary
DV Systems Small Reciprocating & Small Rotary
Champion Small Reciprocating & Small Rotary
Responsibilities
Troubleshoot and diagnose failures on small compressed air equipment.
Provide parts identification, technical support, and warranty administration for end users and retail channel partners via phone, live chat, and email.
Acquire and maintain subject‑matter expertise in assigned air products via classroom training, on‑the‑job training, and regular team interactions.
Navigate and perform searches within a variety of databases.
Gain proficiency with support systems such as Salesforce, Tavant WMS, Oracle, etc.
Document support interactions within a case management system; monitor and reply to web and email requests.
Create technical articles, videos, and troubleshooting tips for customers.
Participate as a subject‑matter expert during relevant New Product Development (NPD) activities.
Handle parts valued from $10 to $4,000 USD.
Provide assistance and guidance to new team members as needed.
Manage multiple simultaneous support cases via phone, chat, and email.
Direct support responsibilities 90 % and reliability responsibilities 10 %.
Phone Calls/Voice Messages – 40‑50 per day.
Emails/Text – 30‑40 per day.
Requirements
High School Diploma.
3+ years of experience working with industrial equipment.
Ability to work effectively with minimal supervision and act on own initiative.
Basic knowledge of Microsoft Office applications.
Preferences
Experience working with air compressors.
Knowledge of SAP, Oracle, Salesforce, and Windchill preferred.
Core Competencies
Ability to analyze mechanical fitment and recognize physical discrepancies.
Ability to read and interpret technical drawings/schematics.
Effective technical writing skills and experience in creating clear and concise documents.
Willingness to develop a solid understanding of compressed air product operation, maintenance, and repair.
Ability to function under pressure to meet tight deadlines and return customer equipment to operation.
Willingness and ability to perform hands‑on equipment work; knowledge of safety procedures, lock‑out/tag‑out, proper lifting practices, and PPE.
Understanding of systematic troubleshooting techniques and methodologies for diagnosing failures on small equipment.
Understanding of principles of pneumatic control and small electrical components, including electric induction motors.
Ability to work effectively with minimal supervision.
Effective communication skills to interact with peers and teams to resolve technical issues.
Planning and organizational skills with effective timely follow‑up.
Travel & Work Arrangements 4 days onsite, 1 remote.
What We Offer At Ingersoll Rand, we embrace a culture of personal ownership—taking responsibility for our company, our communities, and our environment, as well as our individual health and well‑being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, wellness programs, life insurance, a robust 401(k) plan, paid time off, and employee stock grant, among other offerings.
To Apply Please apply via our website ir-jobs.dzconnex.com by December 11th in order to be considered for this position.
#J-18808-Ljbffr