SERVPRO of Southwest Portland
Customer Service Representative Crew Chief
SERVPRO of Southwest Portland, Portland, Oregon, United States, 97204
SERVPRO of Southwest Portland is hiring a Customer Service Representative / Crew Chief!
Benefits
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
Opportunity for advancement
As the front‑line representative of the SERVPRO® brand, the SERVPRO of Southwest Portland demonstrates the company’s Here to Help® commitment to customers and clients by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Key Responsibilities
Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with restoration project manager and office staff on project progress and issues
Additional Responsibilities
Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properlyi>
Coach and train restoration technicians
Position Requirements
Valid driver’s license
High school diploma/GED (preferred)
At least 1 year of experience in cleaning, restoration, or construction
IICRC certification a plus, not required
Skills / Physical Demands / Competencies
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
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Benefits
Bonus based on performance
Company car
Competitive salary
Dental insurance
Free uniforms
Health insurance
Paid time off
Training & development
Vision insurance
401(k)
Opportunity for advancement
As the front‑line representative of the SERVPRO® brand, the SERVPRO of Southwest Portland demonstrates the company’s Here to Help® commitment to customers and clients by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Key Responsibilities
Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with restoration project manager and office staff on project progress and issues
Additional Responsibilities
Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properlyi>
Coach and train restoration technicians
Position Requirements
Valid driver’s license
High school diploma/GED (preferred)
At least 1 year of experience in cleaning, restoration, or construction
IICRC certification a plus, not required
Skills / Physical Demands / Competencies
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
#J-18808-Ljbffr