Malaysia Airlines
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Assistant Station Head, SYD
role at
Malaysia Airlines
Position Summary Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On‑Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
Key Accountability
Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual.
Support SH for the airline’s overall ground operations at the airport.
Ensure the airline’s ground operations are in full compliance with all safety, security, regulatory requirements and all airline’s policies, procedures and operating manual.
Undertake oversight of all outsourced functions performed by appointed GSP and vendors.
Deliver all airline's products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.
Support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual.
Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals.
Qualifications & Working Experience
Degree with 1 year working experience.
Diploma with 3 years working experience.
Area of Experience
Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards.
Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking.
Proficiency in engaging with internal and external stakeholders to foster effective collaboration.
Personality Traits
Ensure the consistent delivery of high‑quality services across all aspects of the station’s operations, maintaining accountability for service standards.
Manage and control funds, account receivables, payables, and costs within the approved budget, while ensuring compliance with communication, statutory, and legal requirements.
Establish and maintain strong relationships with key personnel in government agencies and external parties to maximize business opportunities for the company.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Administrative
Industries Airlines and Aviation
Referrals increase your chances of interviewing at Malaysia Airlines by 2x
#J-18808-Ljbffr
Assistant Station Head, SYD
role at
Malaysia Airlines
Position Summary Assistant Station Head is responsible and accountable to support and assist Station Head (SH) to manage, plan and monitor the overall ground operations at the respective station to ensure Malaysia Airlines operates in a safe, secure and in full compliance with all regulatory requirements, company policies, and SOPs. Assistant Station Head is also responsible to assist SH to ensure consistent service delivery in accordance with the company’s set service standards and meet or exceed the company’s KPIs related to On‑Time Performance (OTP), Mishandle Baggage (MHB), Document Violation, Customer Satisfaction Index (CSI) and financial targets.
Key Accountability
Assist the SH in overseeing all ground operations, ensuring compliance with safety, security, regulatory requirements, and adherence to airline policies, procedures, and the Ground Operations Manual.
Support SH for the airline’s overall ground operations at the airport.
Ensure the airline’s ground operations are in full compliance with all safety, security, regulatory requirements and all airline’s policies, procedures and operating manual.
Undertake oversight of all outsourced functions performed by appointed GSP and vendors.
Deliver all airline's products and services at all ground customer touchpoints consistently meet and exceed the service quality target set.
Support SH for all other aspects of the airport operations such as Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Risk Management, Operations, Disruption, Crisis, Stakeholders Engagement and Communication, Financial, Reporting, and other relevant functions as outlined in the Ground Operations Manual.
Perform any other duties as required by SH / Regional Head / Management / stipulated in the Ground Operations Manual (GOM) to support the smooth running of airport operations and ensure alignment with organizational goals.
Qualifications & Working Experience
Degree with 1 year working experience.
Diploma with 3 years working experience.
Area of Experience
Understanding local and international aviation regulations, security protocols, and Malaysia Airlines' policies to ensure operations meet all legal and safety standards.
Strong skills in overseeing ground operations, including crisis management, resource allocation, and performance tracking.
Proficiency in engaging with internal and external stakeholders to foster effective collaboration.
Personality Traits
Ensure the consistent delivery of high‑quality services across all aspects of the station’s operations, maintaining accountability for service standards.
Manage and control funds, account receivables, payables, and costs within the approved budget, while ensuring compliance with communication, statutory, and legal requirements.
Establish and maintain strong relationships with key personnel in government agencies and external parties to maximize business opportunities for the company.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Administrative
Industries Airlines and Aviation
Referrals increase your chances of interviewing at Malaysia Airlines by 2x
#J-18808-Ljbffr