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Customer Care Professional – Greenville, SC
Join the
Customer Care Professional – Greenville, SC
role at
VetJobs . 1 day ago – be among the first 25 applicants.
About Harte Hanks Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide CX strategy, data‑driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.
Job Overview
Tier 2 Customer Care Team Members are problem‑solvers for our customers.
Provide remote support via phone, chat, SMS, email, or social media monitoring to troubleshoot customer devices or connectivity issues.
Essential Responsibilities
Handle customer service and technical support for product‑related inquiries with empathy and patience.
Acquire customer and issue‐related information for the CRM database.
Ask probing questions and use critical thinking to determine root cause of an issue.
Utilize appropriate troubleshooting steps to resolve the issue.
Build rapport and act as a consultative partner to the customer.
Resolve customer issues in a timely manner to provide optimal experience.
Document caller’s inquiry, troubleshooting steps, and resolution clearly.
Compose professional emails and responses for digital channels.
Defuse difficult situations over the phone and other support channels.
Qualifications, Knowledge, and Skills
Ability to travel to/from onsite location for work.
Strong customer service skills.
Analytical thinking and problem‑solving skills.
Familiar with everyday computer tasks, internet navigation, and basic research.
Fundamental writing skills including basic spelling and grammar.
Ability to perform repetitive tasks and remain seated for long periods.
Experience in a customer‑facing environment (retail, call center, hospitality).
Excellent verbal communication, professional tone, no jargon or slang.
Multitask while listening, typing, speaking, and navigating multiple interfaces.
Proficiency in Word, Excel, Teams, and Outlook.
Experience troubleshooting iOS, Android, gaming consoles, streaming devices, and network connectivity.
What We Offer
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with company match and Roth contributions – immediate vesting
Pet Insurance, free legal services, employee discount programs, and more.
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
Auto req ID : 461707BR
Minimum Education : High School/GED
Salary Range : $30,000 – $45,000
#J-18808-Ljbffr
Customer Care Professional – Greenville, SC
role at
VetJobs . 1 day ago – be among the first 25 applicants.
About Harte Hanks Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide CX strategy, data‑driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers.
Job Overview
Tier 2 Customer Care Team Members are problem‑solvers for our customers.
Provide remote support via phone, chat, SMS, email, or social media monitoring to troubleshoot customer devices or connectivity issues.
Essential Responsibilities
Handle customer service and technical support for product‑related inquiries with empathy and patience.
Acquire customer and issue‐related information for the CRM database.
Ask probing questions and use critical thinking to determine root cause of an issue.
Utilize appropriate troubleshooting steps to resolve the issue.
Build rapport and act as a consultative partner to the customer.
Resolve customer issues in a timely manner to provide optimal experience.
Document caller’s inquiry, troubleshooting steps, and resolution clearly.
Compose professional emails and responses for digital channels.
Defuse difficult situations over the phone and other support channels.
Qualifications, Knowledge, and Skills
Ability to travel to/from onsite location for work.
Strong customer service skills.
Analytical thinking and problem‑solving skills.
Familiar with everyday computer tasks, internet navigation, and basic research.
Fundamental writing skills including basic spelling and grammar.
Ability to perform repetitive tasks and remain seated for long periods.
Experience in a customer‑facing environment (retail, call center, hospitality).
Excellent verbal communication, professional tone, no jargon or slang.
Multitask while listening, typing, speaking, and navigating multiple interfaces.
Proficiency in Word, Excel, Teams, and Outlook.
Experience troubleshooting iOS, Android, gaming consoles, streaming devices, and network connectivity.
What We Offer
Group Health and Wellness (Medical, Dental, and Vision)
Health Savings Account (HSA)
Educational Assistance
Voluntary plans, including critical illness, accident, and hospitalization
401k plan with company match and Roth contributions – immediate vesting
Pet Insurance, free legal services, employee discount programs, and more.
In alignment with our core values to be inclusive and meaningful change for the better of our team, Harte Hanks is committed to creating a more diverse and inclusive culture, and we are proud to be an equal opportunity employer.
Auto req ID : 461707BR
Minimum Education : High School/GED
Salary Range : $30,000 – $45,000
#J-18808-Ljbffr