Lids
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Assistant Store Manager FT
role at
Lids
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, operating 1,200+ domestic and 50+ international locations. Our stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. Lids is expanding to become the largest licensed brick‑and‑mortar sports retailer worldwide.
Responsibilities
Act as Manager on duty for any employee scheduling issues, customer complaints, and other store matters when the Store Manager is absent.
Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow‑up.
Administer progressive discipline, including verbal and written warnings, when necessary.
Engage team members by creating a fun and productive environment and help them understand how their work supports Lids’ objectives.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
Schedule and staff the store, calling in associates to work during unexpected peaks when the Store Manager is not present.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including safe‑keeping of company inventory, funds, and property.
Lead, execute, and assist in Selling 101 strategy to achieve key performance indicators and sales targets while delivering exceptional customer service.
Resolve customer feedback and address issues in the moment, including escalations and urgent requests, to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers through employee education.
Adhere to current visual guidelines, including proper merchandising, signage, and store cleanliness.
Execute operations‑focused company‑level directives, promotions, and initiatives (e.g., from Lids HQ).
Maintain store technology and equipment—MPOS, LIDS Custom, etc.—by conducting daily audits and verifying functionality.
Maintain store facilities, supplies, and services by executing service requests and assessing maintenance needs.
Effectively manage cash, including accurate opening and closing of the till, counterfeit protection practices, and consistent bank drops.
Open and close the store following the procedures per the Operations P&P Manual.
Protect company assets within guidelines of LIDS Retail policies.
Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
Strategically organize the backroom to maximize efficiency.
Execute optimal layout and visual merchandising strategy, including managing window activations, hardware flips, mannequin flips, and seasonal merchandise changes.
Maintain the look and feel of the store through day‑to‑day VM and store actions.
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell‑through strategy.
Qualifications
High school diploma or equivalent plus one year of relevant experience.
Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear, professional manner.
Ability to operate a computer and use common software programs.
Ability to lift up to 50 pounds, climb a ladder, and work with hands overhead.
Standing required for up to 100% of the work time.
Ability to work unsupervised.
Preferred: experience in retail store management or associate management.
Preferred: familiarity with BMI or point‑of‑sale systems.
Reports To: Store Manager
Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Sales and Business Development | Industries: Retail
Referrals increase your chances of interviewing at Lids by 2x
#J-18808-Ljbffr
Assistant Store Manager FT
role at
Lids
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, operating 1,200+ domestic and 50+ international locations. Our stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. Lids is expanding to become the largest licensed brick‑and‑mortar sports retailer worldwide.
Responsibilities
Act as Manager on duty for any employee scheduling issues, customer complaints, and other store matters when the Store Manager is absent.
Manage store associates through LIDS Training Programs, goal setting for sales and tasks, and regular follow‑up.
Administer progressive discipline, including verbal and written warnings, when necessary.
Engage team members by creating a fun and productive environment and help them understand how their work supports Lids’ objectives.
Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards.
Schedule and staff the store, calling in associates to work during unexpected peaks when the Store Manager is not present.
Assist in recruiting and training store personnel on proper store operations and procedures.
Encourage store associates’ direct compliance with established company policies, procedures, and guidelines, including safe‑keeping of company inventory, funds, and property.
Lead, execute, and assist in Selling 101 strategy to achieve key performance indicators and sales targets while delivering exceptional customer service.
Resolve customer feedback and address issues in the moment, including escalations and urgent requests, to “make it right” for customers.
Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers through employee education.
Adhere to current visual guidelines, including proper merchandising, signage, and store cleanliness.
Execute operations‑focused company‑level directives, promotions, and initiatives (e.g., from Lids HQ).
Maintain store technology and equipment—MPOS, LIDS Custom, etc.—by conducting daily audits and verifying functionality.
Maintain store facilities, supplies, and services by executing service requests and assessing maintenance needs.
Effectively manage cash, including accurate opening and closing of the till, counterfeit protection practices, and consistent bank drops.
Open and close the store following the procedures per the Operations P&P Manual.
Protect company assets within guidelines of LIDS Retail policies.
Follow all policies to accurately manage store inventory, including receiving, transferring, completing price changes, and conducting product counts.
Strategically organize the backroom to maximize efficiency.
Execute optimal layout and visual merchandising strategy, including managing window activations, hardware flips, mannequin flips, and seasonal merchandise changes.
Maintain the look and feel of the store through day‑to‑day VM and store actions.
Execute special pricing signage and promotional presentation adjustments during operating hours to align with overall product sell‑through strategy.
Qualifications
High school diploma or equivalent plus one year of relevant experience.
Established ability to produce sales results while minimizing loss.
Strong interpersonal skills and the ability to communicate verbally in a clear, professional manner.
Ability to operate a computer and use common software programs.
Ability to lift up to 50 pounds, climb a ladder, and work with hands overhead.
Standing required for up to 100% of the work time.
Ability to work unsupervised.
Preferred: experience in retail store management or associate management.
Preferred: familiarity with BMI or point‑of‑sale systems.
Reports To: Store Manager
Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Sales and Business Development | Industries: Retail
Referrals increase your chances of interviewing at Lids by 2x
#J-18808-Ljbffr