Staffmark Group
Staffmark is seeking a Customer Support Specialist to join a well-established team in Perry, NY. If you have strong communication skills, experience in collections, and a customer-focused mindset, this is a great opportunity to grow your career in a supportive and structured environment.
Pay: $17.20/hour
Schedule
Training: Monday - Thursday: 8:00 AM - 5:00 PM, Friday: 8:00 AM - 4:30 PM
Post-Training (Flexible Schedule): Monday - Thursday: 8:00 AM - 9:00 PM; Friday: 8:00 AM - 7:00 PM; Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.
Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.
Responsibilities
Contact debtors regarding delinquent accounts and payment options
Make inbound and outbound collection calls
Skip-trace to locate debtor contact and employment information
Negotiate payments, arrangements, or escalations for complex cases
Document all interactions and follow scripts verbatim
Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
Comply with federal and state regulations and internal policies
Other duties as assigned based on the line of business
Qualifications
High school diploma or GED required
Minimum 1 year of collections experience
Strong reading, typing, and communication skills
Familiarity with modern office procedures and computer systems
Excellent attention to detail and organizational abilities
Ability to follow procedures and work independently
Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.
Interested? Click "ApplyNow" and a dedicated recruiter will be in touch to discuss this amazing opportunity.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
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Pay: $17.20/hour
Schedule
Training: Monday - Thursday: 8:00 AM - 5:00 PM, Friday: 8:00 AM - 4:30 PM
Post-Training (Flexible Schedule): Monday - Thursday: 8:00 AM - 9:00 PM; Friday: 8:00 AM - 7:00 PM; Employees choose 8-hour shifts within the available timeframes. Must work one evening (until 9 PM) per week.
Under close supervision, you will contact debtors regarding account delinquencies, explain available repayment options, and follow up as needed. You will also handle skip tracing, basic data gathering, and assist with account verification related to wage garnishments or legal resolutions.
Responsibilities
Contact debtors regarding delinquent accounts and payment options
Make inbound and outbound collection calls
Skip-trace to locate debtor contact and employment information
Negotiate payments, arrangements, or escalations for complex cases
Document all interactions and follow scripts verbatim
Perform data verification for special cases (e.g., disability, bankruptcy, etc.)
Comply with federal and state regulations and internal policies
Other duties as assigned based on the line of business
Qualifications
High school diploma or GED required
Minimum 1 year of collections experience
Strong reading, typing, and communication skills
Familiarity with modern office procedures and computer systems
Excellent attention to detail and organizational abilities
Ability to follow procedures and work independently
Our partner company can provide you with the vital benefits that you deserve. A list of benefits will be provided to you upon hire.
Interested? Click "ApplyNow" and a dedicated recruiter will be in touch to discuss this amazing opportunity.
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
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