ArcBest
Coordinator I – Enterprise Account Management
ArcBest is looking for a Coordinator I – Enterprise Account Management to join our team. This role provides internal and external customer support for Account Development accounts, ensuring a best‑in‑class customer experience and collaborating with carriers and service providers to deliver creative solutions.
Responsibilities
Maintain effective lines of communication with internal and external customers.
Support project work and transactional requests.
Generate quotes for customers that provide a solution for their shipment.
Other duties and projects, as assigned.
Provide timely notifications of service options, conflict resolutions, and re‑consignments.
Determine customer needs to create a quote.
Provide accurate information regarding all services and modes.
Monitor the case management system and respond to customer inquiries.
Create bills of lading (BOL's) and provide shipment specific documentation.
Use multiple systems and programs in support of customer needs and expectations.
Complete pickup requests and rate corrections.
Assist in the development of solutions for customers.
Requirements
Education:
Bachelor's Degree, preferred
Experience:
Experience in transportation, preferred; Prior customer service, preferred
Computer Skills:
Proficiency with Microsoft Office Suite, preferred
Competencies:
Accountability, Active Learning, Customer Focus, Effective Communications, Managing Multiple Priorities, Problem Solving, Solutions and Services
Other Details
Work Hours:
Monday through Friday, expected 40 hours a week with flexibility of hours between 6:00 am – 7:00 pm; possible time worked outside of regular hours depending on workload requirements.
Travel Requirements:
Minimal (0‑25%).
Compensation:
This is an hourly position paid biweekly.
About ArcBest:
ArcBest® is a multibillion‑dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers and our technology and innovations team provides custom‑built solutions, leading‑edge technology, and advanced analytics that help support our customers and optimize supply chains.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Transportation, Logistics, Supply Chain and Storage
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Responsibilities
Maintain effective lines of communication with internal and external customers.
Support project work and transactional requests.
Generate quotes for customers that provide a solution for their shipment.
Other duties and projects, as assigned.
Provide timely notifications of service options, conflict resolutions, and re‑consignments.
Determine customer needs to create a quote.
Provide accurate information regarding all services and modes.
Monitor the case management system and respond to customer inquiries.
Create bills of lading (BOL's) and provide shipment specific documentation.
Use multiple systems and programs in support of customer needs and expectations.
Complete pickup requests and rate corrections.
Assist in the development of solutions for customers.
Requirements
Education:
Bachelor's Degree, preferred
Experience:
Experience in transportation, preferred; Prior customer service, preferred
Computer Skills:
Proficiency with Microsoft Office Suite, preferred
Competencies:
Accountability, Active Learning, Customer Focus, Effective Communications, Managing Multiple Priorities, Problem Solving, Solutions and Services
Other Details
Work Hours:
Monday through Friday, expected 40 hours a week with flexibility of hours between 6:00 am – 7:00 pm; possible time worked outside of regular hours depending on workload requirements.
Travel Requirements:
Minimal (0‑25%).
Compensation:
This is an hourly position paid biweekly.
About ArcBest:
ArcBest® is a multibillion‑dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers and our technology and innovations team provides custom‑built solutions, leading‑edge technology, and advanced analytics that help support our customers and optimize supply chains.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Business Development
Industries Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr