Master Appliance Corp.®
Customer and Sales Support Specialist
Master Appliance Corp.®, Racine, Wisconsin, United States, 53404
Customer and Sales Support Specialist
Join to apply for the
Customer and Sales Support Specialist
role at
Master Appliance Corp.®
Responsibilities
Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention.
Track and follow up on customer orders, shipments, and backorders.
Maintain accurate and up-to-date customer records in CRM systems.
Prepare sales quotes, order confirmations, and invoices.
Assist the sales team with lead generation, prospecting, and customer follow-up.
Coordinate with production, shipping, and accounting to ensure smooth order fulfillment.
Maintain organized records of sales transactions and communications.
Prepare and distribute internal reports, presentations, and documentation.
Support data entry, document management, and inventory tracking as needed.
Assist with preparing materials for meetings, trade shows, and customer presentations.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Qualifications
Previous experience in customer service, sales support, or administrative roles.
Excellent verbal and written communication skills.
Strong attention to detail and problem‑solving abilities.
Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or ERP systems is a plus.
Ability to prioritize and multitask in a fast‑paced environment.
Team‑oriented with a proactive and flexible approach to daily tasks.
Application Instructions Mail a résumé to Master Appliance Corp. Human Resource Dept. 2420 18th St. Racine, WI. 53403. Email a résumé to jobs@masterappliance.com.
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Customer and Sales Support Specialist
role at
Master Appliance Corp.®
Responsibilities
Respond to customer inquiries via phone, email, and in-person in a professional and timely manner.
Resolve customer issues, concerns, and complaints with a focus on satisfaction and retention.
Track and follow up on customer orders, shipments, and backorders.
Maintain accurate and up-to-date customer records in CRM systems.
Prepare sales quotes, order confirmations, and invoices.
Assist the sales team with lead generation, prospecting, and customer follow-up.
Coordinate with production, shipping, and accounting to ensure smooth order fulfillment.
Maintain organized records of sales transactions and communications.
Prepare and distribute internal reports, presentations, and documentation.
Support data entry, document management, and inventory tracking as needed.
Assist with preparing materials for meetings, trade shows, and customer presentations.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Qualifications
Previous experience in customer service, sales support, or administrative roles.
Excellent verbal and written communication skills.
Strong attention to detail and problem‑solving abilities.
Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM or ERP systems is a plus.
Ability to prioritize and multitask in a fast‑paced environment.
Team‑oriented with a proactive and flexible approach to daily tasks.
Application Instructions Mail a résumé to Master Appliance Corp. Human Resource Dept. 2420 18th St. Racine, WI. 53403. Email a résumé to jobs@masterappliance.com.
#J-18808-Ljbffr