Brady Services
Join to apply for the
Procurement Specialist
role at
Brady Services
Join to apply for the
Procurement Specialist
role at
Brady Services
SUMMARY The Procurement Specialist provides direct support to Boiler Service Technicians, Resource Coordinators, Icon Boiler Service Sales Department, Sales Application Specialist and other personnel within Icon Boiler, Icon Mechanical and Brady as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to all telephone and email inquiries promptly
Provides excellent customer service to boiler service technicians, customers, and all Icon and Brady associates
Receives material requests and processes orders for boiler technicians, inside sales and other internal/external customers
Maintains status of open orders - requests and manages ETAs, communicates tracking and delivery information as necessary, follows up on backordered items, confirms with customer/technicians that parts ordered were received and closes order when completed
Manages warranty related issues associated with parts and equipment (with direction from the Sales Application Specialist) for the Icon Boiler service and sales teams
Cross‑trains for all duties in procurement and serves as backup for the Sales Application Specialist.
Assists with the creation and implementation of short‑term and long‑term plans associated with parts sales whether internal or external, through customers and contractors
Manages and maintains boiler parts inventory and availability: i.e., warehouses and truck stock, as well as boiler parts specific to our vendor partnerships housed and managed by Brady Parts
Becomes product knowledge expert for boiler parts and researches parts with preferred suppliers
Stays abreast of all strategic partner products, parts, equipment and associated updates relevant to these components (new to market/obsolete/limited stock etc.)
Responsible for proper specification and sizing of pumps utilizing pump curves, pump sizing software and relevant data for hydronic/feed water applications in support of our customers, internal Sales Engineers and Sales Applications Specialist
Maintains contract database with relation to PM/Annual inspection parts and material, and preferred supplier database
Processes vendor invoices and posts Purchase Orders in a timely manner to ensure all parts and freight costs are added to the job.
Creates and maintains a database for all contract customers with the necessary PM/Annual Inspection parts needed for each piece of equipment under contract
Complies with all procurement policies and procedures
Creates purchase orders for truck stock and tools
Takes job‑related parts requests from technicians and expedites delivery and adds parts to tasks
Develops and delivers accurate Inside Sales quotes for Icon Boiler in a timely manner, ensuring prompt and clear communication with customers
Processes orders, stock transfers, and sets up parts orders according to IFS procedures manual
Maintains superior customer satisfaction by investigating concerns, implementing corrective action and communicating with customer and Icon (and/or Brady) associates as needed.
Responsible for reporting as required by the Service Operations Manager.
Promotes rewarding workplace by treating co‑workers with respect and consideration.
Flexibility to work overtime/weekends, as required.
TEAMWORK
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our customers effectively
Improve personal performance on a continual basis
CUSTOMER SERVICE
Provide responsive, professional and diplomatic customer service
Answer customer calls and correspondence quickly and pleasantly
Communicate with customers in a friendly, professional, and patient manner
Perform all duties with the goal of building and maintaining long‑term customer relationships
Immediately address any customer’s concern and request the involvement of other Company personnel as required
SAFETY
Follow all company safety programs and report any non‑compliance to your Manager
Notify Manager or Director of Safety of any unsafe conditions
SUPERVISORY RESPONSIBILITIES None.
QUALIFICATIONS Education and/or Experience : Minimum High school diploma or general education degree (GED); plus 1 to 3 years related experience and/or training; or equivalent combination of education and experience. 2 year Associates Business Degree preferred.
Computer Skills : MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required.
Certificates, Licenses, Registrations : None.
Language Skills : Ability to read and write. Required to effectively communicate with co‑workers and customers. Ability to understand and translate correspondence from dictation.
Mathematical Skills : Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume and distance.
Reasoning Ability : Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Demands : The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment : The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment. The noise level in the work environment is usually moderate.
EEO STATEMENT Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
OTHER REQUIREMENTS
Ability to pass drug screening
Ability to prove US employment eligibility
#J-18808-Ljbffr
Procurement Specialist
role at
Brady Services
Join to apply for the
Procurement Specialist
role at
Brady Services
SUMMARY The Procurement Specialist provides direct support to Boiler Service Technicians, Resource Coordinators, Icon Boiler Service Sales Department, Sales Application Specialist and other personnel within Icon Boiler, Icon Mechanical and Brady as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responds to all telephone and email inquiries promptly
Provides excellent customer service to boiler service technicians, customers, and all Icon and Brady associates
Receives material requests and processes orders for boiler technicians, inside sales and other internal/external customers
Maintains status of open orders - requests and manages ETAs, communicates tracking and delivery information as necessary, follows up on backordered items, confirms with customer/technicians that parts ordered were received and closes order when completed
Manages warranty related issues associated with parts and equipment (with direction from the Sales Application Specialist) for the Icon Boiler service and sales teams
Cross‑trains for all duties in procurement and serves as backup for the Sales Application Specialist.
Assists with the creation and implementation of short‑term and long‑term plans associated with parts sales whether internal or external, through customers and contractors
Manages and maintains boiler parts inventory and availability: i.e., warehouses and truck stock, as well as boiler parts specific to our vendor partnerships housed and managed by Brady Parts
Becomes product knowledge expert for boiler parts and researches parts with preferred suppliers
Stays abreast of all strategic partner products, parts, equipment and associated updates relevant to these components (new to market/obsolete/limited stock etc.)
Responsible for proper specification and sizing of pumps utilizing pump curves, pump sizing software and relevant data for hydronic/feed water applications in support of our customers, internal Sales Engineers and Sales Applications Specialist
Maintains contract database with relation to PM/Annual inspection parts and material, and preferred supplier database
Processes vendor invoices and posts Purchase Orders in a timely manner to ensure all parts and freight costs are added to the job.
Creates and maintains a database for all contract customers with the necessary PM/Annual Inspection parts needed for each piece of equipment under contract
Complies with all procurement policies and procedures
Creates purchase orders for truck stock and tools
Takes job‑related parts requests from technicians and expedites delivery and adds parts to tasks
Develops and delivers accurate Inside Sales quotes for Icon Boiler in a timely manner, ensuring prompt and clear communication with customers
Processes orders, stock transfers, and sets up parts orders according to IFS procedures manual
Maintains superior customer satisfaction by investigating concerns, implementing corrective action and communicating with customer and Icon (and/or Brady) associates as needed.
Responsible for reporting as required by the Service Operations Manager.
Promotes rewarding workplace by treating co‑workers with respect and consideration.
Flexibility to work overtime/weekends, as required.
TEAMWORK
Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
Continually look for ways to improve our processes and ability to serve our customers effectively
Improve personal performance on a continual basis
CUSTOMER SERVICE
Provide responsive, professional and diplomatic customer service
Answer customer calls and correspondence quickly and pleasantly
Communicate with customers in a friendly, professional, and patient manner
Perform all duties with the goal of building and maintaining long‑term customer relationships
Immediately address any customer’s concern and request the involvement of other Company personnel as required
SAFETY
Follow all company safety programs and report any non‑compliance to your Manager
Notify Manager or Director of Safety of any unsafe conditions
SUPERVISORY RESPONSIBILITIES None.
QUALIFICATIONS Education and/or Experience : Minimum High school diploma or general education degree (GED); plus 1 to 3 years related experience and/or training; or equivalent combination of education and experience. 2 year Associates Business Degree preferred.
Computer Skills : MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required.
Certificates, Licenses, Registrations : None.
Language Skills : Ability to read and write. Required to effectively communicate with co‑workers and customers. Ability to understand and translate correspondence from dictation.
Mathematical Skills : Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume and distance.
Reasoning Ability : Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Physical Demands : The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment : The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment. The noise level in the work environment is usually moderate.
EEO STATEMENT Brady strives to provide an environment free of discrimination as part of our mission to care for each other, our customers, and our community. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
OTHER REQUIREMENTS
Ability to pass drug screening
Ability to prove US employment eligibility
#J-18808-Ljbffr