Brio Real Estate, a Blackstone Portfolio Company
Manager, Servicer Oversight
Brio Real Estate, a Blackstone Portfolio Company, Atlanta, Georgia, United States, 30383
Job Summary
The Manager, Servicer Oversight leads the strategic monitoring and relationship management of third‑party servicers managing Blackstone Real Estate Debt Strategies’ (BREDS) small‑balance commercial loan portfolio. The role ensures compliance with contractual service level agreements (SLAs), accurate execution of the monthly remittance cycle, data integrity across loan servicing systems, and delivery of an exceptional borrower and investor experience while driving process improvements to support portfolio growth and scalability. The ideal candidate combines commercial loan servicing expertise, vendor management skills, and strong analytical acumen.
Essential Job Functions
Servicer Relationship Management: Evaluate adherence to established loan servicing agreements across the portfolio; conduct business reviews and performance evaluations; serve as the escalation point for servicer‑related issues and lead remediation efforts.
Operational Oversight and Quality Assurance: Monitor transactional activity across servicers on a daily, weekly and monthly basis; manage monthly remittance reconciliations, waterfall and analytics processes; validate servicer‑maintained loan files and data tapes, maturity notifications, and amortization schedules; oversee quality control programs, exception reporting, and root‑cause analysis to uphold portfolio integrity.
Stakeholder Engagement and Strategic Initiatives: Partner with cross‑functional teams to align servicer workflows with business objectives; lead special projects such as system migrations, process optimization, and servicer consolidation efforts.
Qualifications
Bachelor’s degree in Finance, Real Estate, Business Administration or related field.
Minimum of 7 years of experience in small‑balance commercial loan servicing or similar financial operations, including at least 3 years in vendor or third‑party servicer management.
Minimum of 2 years of experience leading loan serving/financial operations teams.
Strong understanding of commercial loan structures.
Proven technical ability in SQL is required.
Advanced proficiency in Excel, PowerPoint, commercial loan servicing platforms is preferred.
Knowledge of Python, R, or similar programming language is preferred.
Excellent analytical, problem‑solving and project management skills.
Proven track record of relationship management, contract negotiation, and stakeholder communication.
Ability to travel up to 20% domestically.
EEO Statement Brio Real Estate is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, and if you need an accommodation to complete the application process, please email talent@revantage.com
Location & Salary Atlanta, GA $109,500.00–$142,400.00
Seniority level: Executive
Employment type: Full‑time
Job function: Other
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Essential Job Functions
Servicer Relationship Management: Evaluate adherence to established loan servicing agreements across the portfolio; conduct business reviews and performance evaluations; serve as the escalation point for servicer‑related issues and lead remediation efforts.
Operational Oversight and Quality Assurance: Monitor transactional activity across servicers on a daily, weekly and monthly basis; manage monthly remittance reconciliations, waterfall and analytics processes; validate servicer‑maintained loan files and data tapes, maturity notifications, and amortization schedules; oversee quality control programs, exception reporting, and root‑cause analysis to uphold portfolio integrity.
Stakeholder Engagement and Strategic Initiatives: Partner with cross‑functional teams to align servicer workflows with business objectives; lead special projects such as system migrations, process optimization, and servicer consolidation efforts.
Qualifications
Bachelor’s degree in Finance, Real Estate, Business Administration or related field.
Minimum of 7 years of experience in small‑balance commercial loan servicing or similar financial operations, including at least 3 years in vendor or third‑party servicer management.
Minimum of 2 years of experience leading loan serving/financial operations teams.
Strong understanding of commercial loan structures.
Proven technical ability in SQL is required.
Advanced proficiency in Excel, PowerPoint, commercial loan servicing platforms is preferred.
Knowledge of Python, R, or similar programming language is preferred.
Excellent analytical, problem‑solving and project management skills.
Proven track record of relationship management, contract negotiation, and stakeholder communication.
Ability to travel up to 20% domestically.
EEO Statement Brio Real Estate is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, and if you need an accommodation to complete the application process, please email talent@revantage.com
Location & Salary Atlanta, GA $109,500.00–$142,400.00
Seniority level: Executive
Employment type: Full‑time
Job function: Other
#J-18808-Ljbffr