Subaru of America
Connected Vehicle Operations Support Analyst
Subaru of America, Camden, New Jersey, United States, 08100
Connected Vehicle Operations Support Analyst
Role Summary
Facilitates the resolution of system‑ and network‑related out‑car issues regarding telematics or applications. Coordinates investigations, stakeholder collaboration, and system health maintenance across cross‑functional teams.
Primary Responsibilities
Communication and Stakeholder Collaboration
Coordinate cross‑functional meetings with internal stakeholders, external partners, and vendors to investigate and resolve system‑ and network‑related out‑car issues.
Act as primary point of contact for system/network issue escalations, ensuring timely communication across all parties.
Maintain strong relationships with platform partners to support long‑term operational success.
Operational Excellence
Conduct detailed investigations and root cause analysis of CV system and network issues.
Implement corrective actions and process improvements to enhance system performance.
Maintain operational dashboards and metrics to monitor system health.
Review and update vehicle telematics capabilities within systems of record.
Architecture and System Health
Coordinate system upgrade schedules, planned maintenance, and disaster recovery procedures.
Ensure readiness and alignment across teams during system changes to minimize disruption.
Provide clear and timely updates during incidents, including status reports and resolution timelines.
Required Skills & Personal Qualifications
Interpersonal skills to facilitate meetings and establish positive relationships.
Leadership skills to coordinate multiple teams toward a common objective.
Communication skills to share complex information clearly.
Organizational skills to track multiple issues, projects, and timelines.
Problem‑solving skills with customer focus.
Analytical skills to interpret quantitative and qualitative data.
Adaptability to constantly changing conditions.
Availability to work after hours and weekends as needed.
Familiarity with IT systems, information architecture, user experience principles, networks, backend systems, call centers, and telecom systems.
Education / Experience Requirements Bachelor’s degree or H.S. Diploma and equivalent experience. At least 4‑6 years of experience required.
Work Environment
Location:
Camden, NJ (Greater Philadelphia Area)
Hybrid Role:
Remote 2 days per week after 90 days (Wednesdays & Fridays)
Required Travel:
15%
Compensation Base salary range: $70,000 – $95,000 per year. Target bonus eligibility based on performance.
Benefits
Medical, Dental, Vision Plans
Pension, Profit Sharing, and 401K Match Offerings
15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
Tuition Reimbursement Program: $15,000 yearly benefit
Vehicle Discount Programs
Learning & Development
Professional growth and development opportunities
Direct partnership with senior leadership
Formal Mentorship Program
LinkedIn Learning License
About Subaru Subaru is a globally renowned automobile manufacturer committed to innovation, safety, and sustainability. Focus on collaboration, diversity, and inclusive environment. Emphasis on positive community impact and the Subaru Love Promise®.
#J-18808-Ljbffr
Primary Responsibilities
Communication and Stakeholder Collaboration
Coordinate cross‑functional meetings with internal stakeholders, external partners, and vendors to investigate and resolve system‑ and network‑related out‑car issues.
Act as primary point of contact for system/network issue escalations, ensuring timely communication across all parties.
Maintain strong relationships with platform partners to support long‑term operational success.
Operational Excellence
Conduct detailed investigations and root cause analysis of CV system and network issues.
Implement corrective actions and process improvements to enhance system performance.
Maintain operational dashboards and metrics to monitor system health.
Review and update vehicle telematics capabilities within systems of record.
Architecture and System Health
Coordinate system upgrade schedules, planned maintenance, and disaster recovery procedures.
Ensure readiness and alignment across teams during system changes to minimize disruption.
Provide clear and timely updates during incidents, including status reports and resolution timelines.
Required Skills & Personal Qualifications
Interpersonal skills to facilitate meetings and establish positive relationships.
Leadership skills to coordinate multiple teams toward a common objective.
Communication skills to share complex information clearly.
Organizational skills to track multiple issues, projects, and timelines.
Problem‑solving skills with customer focus.
Analytical skills to interpret quantitative and qualitative data.
Adaptability to constantly changing conditions.
Availability to work after hours and weekends as needed.
Familiarity with IT systems, information architecture, user experience principles, networks, backend systems, call centers, and telecom systems.
Education / Experience Requirements Bachelor’s degree or H.S. Diploma and equivalent experience. At least 4‑6 years of experience required.
Work Environment
Location:
Camden, NJ (Greater Philadelphia Area)
Hybrid Role:
Remote 2 days per week after 90 days (Wednesdays & Fridays)
Required Travel:
15%
Compensation Base salary range: $70,000 – $95,000 per year. Target bonus eligibility based on performance.
Benefits
Medical, Dental, Vision Plans
Pension, Profit Sharing, and 401K Match Offerings
15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays
Tuition Reimbursement Program: $15,000 yearly benefit
Vehicle Discount Programs
Learning & Development
Professional growth and development opportunities
Direct partnership with senior leadership
Formal Mentorship Program
LinkedIn Learning License
About Subaru Subaru is a globally renowned automobile manufacturer committed to innovation, safety, and sustainability. Focus on collaboration, diversity, and inclusive environment. Emphasis on positive community impact and the Subaru Love Promise®.
#J-18808-Ljbffr