Everstory Partners
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Administrator
role at
Everstory Partners
1 day ago Be among the first 25 applicants
About Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.
Job Type Full-time
The Impact You Will Make The Administrator role at Everstory is a vital part of the location team and is multi‑faceted, offering opportunities to learn various aspects of the business while supporting our customers and team members. You will be responsible for creating a customer‑focused environment with every interaction through answering phones, scheduling appointments, onboarding team members, and assisting leadership. Your responsibilities also include:
Contract processing and quality control, including verification that all contracts are valid before entry.
Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits. May include trips to the bank for actual cash deposits.
Cemetery daily processing of IOA’s (Interment Order and Authorization), following the company standards and policies.
File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentation as required. Maintain records of all memos, e‑mails, corporate policies, and programs implemented.
Human Resources: coordinate onboarding responsibilities as needed.
Accounts Payable: insure all bills are paid promptly. Process all purchases and invoices through the current system.
Accounts Receivable: collection of past and present balance amounts due for any delinquent location customer contracts.
Deeds and certificates: provide deeds and certificates to Sales Management each week. Log and process according to your location and/or state guidelines. Trust certificates: check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department.
Work and memorial orders – order memorials when PIF (Paid in Full). Manage work orders for park services.
White board meetings – take part in daily meetings between administration, maintenance, and sales departments.
Reporting: may include trust, state‑required, and month‑end processing.
Core Competencies
Compassion – genuinely cares about people; concerned about their work and non‑work problems; available and ready to help; sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
Customer Focus – dedicated to meeting the expectations and requirements of internal and external customers; obtains first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Ethics and Values – adheres to an appropriate set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Requirements
Multi‑line phone skills required. Filing skills (alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills. Basic math and computer skills including Word processing and Excel applications or Google equivalents.
Customer focus – ability to abide by all company policies and keep employee and customer information confidential. Excellent customer service skills and optimal interpersonal skills.
Team focus – proficient organizational skills. Ability to multitask efficiently and work well independently or as part of a team. Ability to effectively and quickly complete tasks and assignments and meet deadlines.
Must possess a valid state driver’s license and have access to a personal vehicle for some locations.
High school equivalency required.
Minimum of one year experience in administration or customer service.
This position requires availability to work some holidays, evenings and weekends as needed.
Our Investment in You (Benefits)
Medical, Dental, Vision, Life, AD&D and STD Insurance
Tuition Reimbursement
Career Advancement and Training
Funeral and Cemetery Benefits
Employee Referral Bonus
401(k) with Company Match
Equal Opportunity Employer Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Compensation Salary: $15.00 – $18.00 per hour
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industry Individual and Family Services
Location & Salary
Durham, NC – $50,000.00 – $65,000.00 (3 weeks ago)
Raleigh, NC – $40,000.00 – $50,000.00 (15 hours ago)
Additional Information Referrals increase your chances of interviewing at Everstory Partners by 2x.
#J-18808-Ljbffr
Administrator
role at
Everstory Partners
1 day ago Be among the first 25 applicants
About Everstory At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.
Job Type Full-time
The Impact You Will Make The Administrator role at Everstory is a vital part of the location team and is multi‑faceted, offering opportunities to learn various aspects of the business while supporting our customers and team members. You will be responsible for creating a customer‑focused environment with every interaction through answering phones, scheduling appointments, onboarding team members, and assisting leadership. Your responsibilities also include:
Contract processing and quality control, including verification that all contracts are valid before entry.
Banking duties: cash receipt entry, deposit slips, credit card transactions and bank deposits. May include trips to the bank for actual cash deposits.
Cemetery daily processing of IOA’s (Interment Order and Authorization), following the company standards and policies.
File maintenance and record keeping: update customer files including all new sales and burials. Scan all documentation as required. Maintain records of all memos, e‑mails, corporate policies, and programs implemented.
Human Resources: coordinate onboarding responsibilities as needed.
Accounts Payable: insure all bills are paid promptly. Process all purchases and invoices through the current system.
Accounts Receivable: collection of past and present balance amounts due for any delinquent location customer contracts.
Deeds and certificates: provide deeds and certificates to Sales Management each week. Log and process according to your location and/or state guidelines. Trust certificates: check for accuracy, compare to contracts, sign and place in custom file return (email) to the Home Office Trust Department.
Work and memorial orders – order memorials when PIF (Paid in Full). Manage work orders for park services.
White board meetings – take part in daily meetings between administration, maintenance, and sales departments.
Reporting: may include trust, state‑required, and month‑end processing.
Core Competencies
Compassion – genuinely cares about people; concerned about their work and non‑work problems; available and ready to help; sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
Customer Focus – dedicated to meeting the expectations and requirements of internal and external customers; obtains first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Ethics and Values – adheres to an appropriate set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.
Requirements
Multi‑line phone skills required. Filing skills (alphabetically). Ability to type 40 words per minute with minimal errors and data entry skills. Basic math and computer skills including Word processing and Excel applications or Google equivalents.
Customer focus – ability to abide by all company policies and keep employee and customer information confidential. Excellent customer service skills and optimal interpersonal skills.
Team focus – proficient organizational skills. Ability to multitask efficiently and work well independently or as part of a team. Ability to effectively and quickly complete tasks and assignments and meet deadlines.
Must possess a valid state driver’s license and have access to a personal vehicle for some locations.
High school equivalency required.
Minimum of one year experience in administration or customer service.
This position requires availability to work some holidays, evenings and weekends as needed.
Our Investment in You (Benefits)
Medical, Dental, Vision, Life, AD&D and STD Insurance
Tuition Reimbursement
Career Advancement and Training
Funeral and Cemetery Benefits
Employee Referral Bonus
401(k) with Company Match
Equal Opportunity Employer Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.
Compensation Salary: $15.00 – $18.00 per hour
Seniority Level Entry level
Employment Type Full-time
Job Function Information Technology
Industry Individual and Family Services
Location & Salary
Durham, NC – $50,000.00 – $65,000.00 (3 weeks ago)
Raleigh, NC – $40,000.00 – $50,000.00 (15 hours ago)
Additional Information Referrals increase your chances of interviewing at Everstory Partners by 2x.
#J-18808-Ljbffr