Otis Elevator Co.
Manager, Service Operations
Location: OT172: DVA - Glendale, CA 3041 ROSWELL ST, LOS ANGELES, CA, 90065 USA.
Date Posted: 2025-12-23.
Responsibilities
Lead the performance of field operations for all service/maintenance projects.
Maintain project schedules and ensure deadlines are met.
Develop action plans to address deficiencies regarding safety, callback rates, and technical support.
Generate field leads and assist service sales representatives in selling upgrades and repairs.
Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.
Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets.
Conduct field education training ensuring that we create and maintain a safe working environment.
Perform field safety audits, jobsite inspections, and develop site safety/logistics plans.
Coordinate all material deliveries and issuing purchase orders.
Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies.
Develop and maintain professional and productive relationships with coworkers, field employees, clients, and others in contact with the job.
Qualifications
Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred.
Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
Self-motivated and able to manage many simultaneous projects and responsibilities.
Comfortable in a technical environment utilizing Microsoft-based computer software.
Strong leadership skills, goal-oriented with strong time management and organizational skills.
High school diploma or equivalent required; bachelor’s degree preferred.
Urban Elevator Services California is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional local elevator maintenance, repair and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality and integrity.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age or other protected class according to applicable law. #J-18808-Ljbffr
Date Posted: 2025-12-23.
Responsibilities
Lead the performance of field operations for all service/maintenance projects.
Maintain project schedules and ensure deadlines are met.
Develop action plans to address deficiencies regarding safety, callback rates, and technical support.
Generate field leads and assist service sales representatives in selling upgrades and repairs.
Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery.
Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets.
Conduct field education training ensuring that we create and maintain a safe working environment.
Perform field safety audits, jobsite inspections, and develop site safety/logistics plans.
Coordinate all material deliveries and issuing purchase orders.
Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies.
Develop and maintain professional and productive relationships with coworkers, field employees, clients, and others in contact with the job.
Qualifications
Elevator industry experience or experience leading field level associates/technicians in a similar industry preferred.
Ability to work in a highly team-oriented and dynamic environment.
Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
Self-motivated and able to manage many simultaneous projects and responsibilities.
Comfortable in a technical environment utilizing Microsoft-based computer software.
Strong leadership skills, goal-oriented with strong time management and organizational skills.
High school diploma or equivalent required; bachelor’s degree preferred.
Urban Elevator Services California is an independent elevator company acquired by Otis Elevator Company in 2025. Our business objective is to be recognized as the premier regional local elevator maintenance, repair and modernization company. We offer quality maintenance, repair and modernization services for all types of vertical transportation systems regardless of the original manufacturer. Urban maintains the same core values of people, safety, quality and integrity.
Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age or other protected class according to applicable law. #J-18808-Ljbffr