Collins Aerospace
Specialist, Service Contracts and Warranties (Onsite)
Collins Aerospace, Rockford, Illinois, United States, 61103
Specialist, Service Contracts and Warranties (Onsite)
Location:
A01: Rockford - Aerospace, 4747 Harrison Avenue, Rockford, IL, 61125 USA Date Posted:
2025-12-19 Country:
United States of America Position Type:
Onsite Security Clearance:
None/Not Required
At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
This position is for an established Service Contract & Warranty Military Administrator professional. Responsibilities include advising customers on basic contractual rights, analyzing data, and developing simple bids and reports related to service contracts and product warranties.
Primary Responsibilities
Examine estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness.
Develop bids and prepare process specifications, progress and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals are achieved.
Conduct contract and warranty administration and customer contact activities to provide for proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications.
Order Entry – responsible for sales order induction.
Prepare quotations in SAP and send quotes to customers as required.
Conduct proper contract and purchase order review.
Prepare and send weekly status reports to customers.
Advise management on contractual rights and obligations.
Work with operations to ensure delivery schedules are met per customer requirements.
Maintain constant customer interface/communication (internal and external).
Interface with program management.
Analyze data and update SAP.
Maintain historical information.
Work with various government systems to fulfill order entry and execute transactions.
Takes responsibility for record retention and filing, including sales order close‑out.
Support proposal review.
Support monthly SIOP by providing logical basis for planning and forecasting.
Customer/account responsibility is military focused (FAR 12, FAR 15 knowledge).
Basic Qualifications
University degree and minimum five years of relevant experience or an advanced degree in a related field and minimum three years of experience.
Preferred Qualifications
Previous aerospace contract/warranty experience.
Advanced degree preferred.
FAR 12, FAR 15 contracting knowledge.
Negotiating experience.
SAP experience.
Expert to advanced level in Microsoft Office Excel (pivot tables and V‑lookups).
What We Offer
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan with employer matching and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student loan repayment program
Life insurance and disability coverage
Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, and parental leave benefits
Ovia Health, fertility, and family planning services
Adoption assistance
Autism benefit
Employee assistance plan with up to 10 free counseling sessions
Healthy You incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Onsite Information Employees who are working in onsite roles will work primarily onsite, including all production and maintenance employees essential to product development.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools for working with colleagues worldwide, and access to Collins sites when in‑person meetings are required.
Benefits & Compensation Salary range: 82,000 USD – 164,000 USD. The range is a good‑faith estimate representing all experience levels. RTX considers multiple factors when extending an offer, including role, function, responsibilities, work experience, location, education/training, and key skills.
Equal Employment Opportunity RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
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A01: Rockford - Aerospace, 4747 Harrison Avenue, Rockford, IL, 61125 USA Date Posted:
2025-12-19 Country:
United States of America Position Type:
Onsite Security Clearance:
None/Not Required
At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. The Customer & Account Management organization plays a critical role at Collins Aerospace both internally and externally. We provide executive-level support to major original equipment manufacturers and defense customers, and support our Strategic Business Units (SBUs) by augmenting key relationships and maintaining an excellent customer experience. Internally, we develop and support our SBUs by strategically planning and capturing future growth opportunities while ensuring customer satisfaction. If you want to advance your career while contributing to a vision that helps our customers redefine the aerospace industry, then consider landing here!
This position is for an established Service Contract & Warranty Military Administrator professional. Responsibilities include advising customers on basic contractual rights, analyzing data, and developing simple bids and reports related to service contracts and product warranties.
Primary Responsibilities
Examine estimates of material, equipment services, production costs, performance requirements, and delivery schedules to ensure accuracy and completeness.
Develop bids and prepare process specifications, progress and other reports related to service contracts and product warranties to ensure that established quality and customer satisfaction goals are achieved.
Conduct contract and warranty administration and customer contact activities to provide for proper contract fulfillment in accordance with company policies, legal requirements, and customer specifications.
Order Entry – responsible for sales order induction.
Prepare quotations in SAP and send quotes to customers as required.
Conduct proper contract and purchase order review.
Prepare and send weekly status reports to customers.
Advise management on contractual rights and obligations.
Work with operations to ensure delivery schedules are met per customer requirements.
Maintain constant customer interface/communication (internal and external).
Interface with program management.
Analyze data and update SAP.
Maintain historical information.
Work with various government systems to fulfill order entry and execute transactions.
Takes responsibility for record retention and filing, including sales order close‑out.
Support proposal review.
Support monthly SIOP by providing logical basis for planning and forecasting.
Customer/account responsibility is military focused (FAR 12, FAR 15 knowledge).
Basic Qualifications
University degree and minimum five years of relevant experience or an advanced degree in a related field and minimum three years of experience.
Preferred Qualifications
Previous aerospace contract/warranty experience.
Advanced degree preferred.
FAR 12, FAR 15 contracting knowledge.
Negotiating experience.
SAP experience.
Expert to advanced level in Microsoft Office Excel (pivot tables and V‑lookups).
What We Offer
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan with employer matching and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student loan repayment program
Life insurance and disability coverage
Optional coverages: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, and parental leave benefits
Ovia Health, fertility, and family planning services
Adoption assistance
Autism benefit
Employee assistance plan with up to 10 free counseling sessions
Healthy You incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons child and elder care services
Teladoc Medical Experts, second opinion program
And more!
Onsite Information Employees who are working in onsite roles will work primarily onsite, including all production and maintenance employees essential to product development.
Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools for working with colleagues worldwide, and access to Collins sites when in‑person meetings are required.
Benefits & Compensation Salary range: 82,000 USD – 164,000 USD. The range is a good‑faith estimate representing all experience levels. RTX considers multiple factors when extending an offer, including role, function, responsibilities, work experience, location, education/training, and key skills.
Equal Employment Opportunity RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Privacy Policy and Terms Click
here
to read the policy and terms.
#J-18808-Ljbffr