Miraval Resorts & Spas
Front Desk Supervisor – Miraval Resorts & Spas
Organization:
Miraval Arizona Resort and Spa
Location:
Tucson, AZ
Salary:
$53,600.00 – $69,000.00
Summary The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do, not for the world to take notice, but for our guests and colleagues to take comfort in. We do this because we believe in the power of the individual—to create balance and live your best.
Front Desk Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role offers opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties include processing forms of payment and responding to guest inquiries.
Duties and Responsibilities
Greet guests and complete the check‑in and check‑out process
Answer guest billing questions and resolve guest billing issues, including post‑stay inquiries
Effectively communicate with guests, colleagues, and all resort departments
Assist the Hotel Operator with answering incoming phone calls to the front desk as needed
Manage and ensure all tasks on the daily checklist are complete
Restock supplies at the front desk and maintain a neat and orderly work area
Participate in proactive team efforts to achieve departmental and Miraval goals
Have in‑depth knowledge of spa services, programs, and activities offered at Miraval Arizona
Assist with booking and cancelling spa services and activities from guest itineraries
Escort guests around resort, provide detailed tour of key areas, inform guests of any special activities and offerings, explain the sign‑up procedure for activities, know hours of operation of various departments
Handle and communicate special guest requests
Oversee the arrival process while on duty
Prioritize tasks effectively
Follow up with guests and colleagues in a timely manner
Demonstrate strong interpersonal and listening skills
Stand for long periods of time
Show schedule flexibility and the ability to work holidays and weekends
Other duties as assigned by your leader
Qualifications
Ability to prioritize in a fast‑paced, multi‑tasking environment
Experience with problem solving and guest problem resolution
Refined verbal and written communication skills
Intermediate computer skills and knowledge of Microsoft Suite and other hotel software (preferred)
Previous leadership experience in a health and wellness environment or full‑service resort (preferred)
Ability to stand for long periods of time
Benefits
Complimentary room nights*
Unlimited discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off policy*
Paid sick time
Paid Family Bonding Time and Adoption Assistance*
Tuition & Wellbeing Reimbursement*
Free colleague meals during shift
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and gym
Exact benefit package is contingent on status
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Miraval Arizona Resort and Spa
Location:
Tucson, AZ
Salary:
$53,600.00 – $69,000.00
Summary The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do, not for the world to take notice, but for our guests and colleagues to take comfort in. We do this because we believe in the power of the individual—to create balance and live your best.
Front Desk Supervisors lead the agents who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role offers opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties include processing forms of payment and responding to guest inquiries.
Duties and Responsibilities
Greet guests and complete the check‑in and check‑out process
Answer guest billing questions and resolve guest billing issues, including post‑stay inquiries
Effectively communicate with guests, colleagues, and all resort departments
Assist the Hotel Operator with answering incoming phone calls to the front desk as needed
Manage and ensure all tasks on the daily checklist are complete
Restock supplies at the front desk and maintain a neat and orderly work area
Participate in proactive team efforts to achieve departmental and Miraval goals
Have in‑depth knowledge of spa services, programs, and activities offered at Miraval Arizona
Assist with booking and cancelling spa services and activities from guest itineraries
Escort guests around resort, provide detailed tour of key areas, inform guests of any special activities and offerings, explain the sign‑up procedure for activities, know hours of operation of various departments
Handle and communicate special guest requests
Oversee the arrival process while on duty
Prioritize tasks effectively
Follow up with guests and colleagues in a timely manner
Demonstrate strong interpersonal and listening skills
Stand for long periods of time
Show schedule flexibility and the ability to work holidays and weekends
Other duties as assigned by your leader
Qualifications
Ability to prioritize in a fast‑paced, multi‑tasking environment
Experience with problem solving and guest problem resolution
Refined verbal and written communication skills
Intermediate computer skills and knowledge of Microsoft Suite and other hotel software (preferred)
Previous leadership experience in a health and wellness environment or full‑service resort (preferred)
Ability to stand for long periods of time
Benefits
Complimentary room nights*
Unlimited discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance on 30th day of employment*
401K with company match*
Generous Paid Time Off policy*
Paid sick time
Paid Family Bonding Time and Adoption Assistance*
Tuition & Wellbeing Reimbursement*
Free colleague meals during shift
Employee Stock Purchase Plan*
Access to resort facilities including spa services, programs, hiking trails and gym
Exact benefit package is contingent on status
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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