Cox Automotive Inc.
Fleet Client Services Specialist II
Cox Automotive Inc., Detroit, Michigan, United States, 48228
Fleet Services Coordinator II
Fleet Services by Cox Automotive (FSCA) is headquartered in Indianapolis and has grown to become one of the largest fleet maintenance companies in the country, providing mobile on‑site fleet service for light, medium, and heavy‑duty trucks and trailers. FSCA also services customers using its 20+ nationwide service centers, each offering select services such as accident repair, paint, refurbishment, and heavy mechanical repair. A 24/7 in‑house call center supports maintenance scheduled and unscheduled services to fleets anywhere, anytime.
Duties & Responsibilities
Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Be professional and establish positive customer rapport
Obtain customers approval for all repairs and services to be performed
Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
Continuously develop and improve company capabilities in Dispatching and Service Scheduling
Additional duties and special projects as assigned
Requirements
High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization.
Proven track record to collaborate cross‑functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
Ability to work independently and collaboratively within a team environment.
Excellent problem‑solving skills
Highly organized with exceptional follow‑through abilities
USD 19.52 - 29.23 per hour
Compensation Hourly base pay rate is $19.52 - $29.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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Duties & Responsibilities
Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Be professional and establish positive customer rapport
Obtain customers approval for all repairs and services to be performed
Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
Continuously develop and improve company capabilities in Dispatching and Service Scheduling
Additional duties and special projects as assigned
Requirements
High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field
Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization.
Proven track record to collaborate cross‑functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
Excellent organizational skills and the ability to balance a variety of tasks.
Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
Ability to work independently and collaboratively within a team environment.
Excellent problem‑solving skills
Highly organized with exceptional follow‑through abilities
USD 19.52 - 29.23 per hour
Compensation Hourly base pay rate is $19.52 - $29.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
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