The Founders Inn and Spa, Tapestry Collection by Hilton
Front Office Supervisor
The Founders Inn and Spa, Tapestry Collection by Hilton, Virginia Beach, Virginia, us, 23450
Overview
As a Front Office Supervisor at The Founders Inn & Spa, you’ll help lead a warm, welcoming, guest-focused Front Desk team. In this role, you’ll support daily operations while ensuring our guests receive exceptional service from arrival through departure. You’ll partner closely with department leadership on daily planning, team support, and service delivery — always striving to create memorable guest experiences while supporting departmental goals.
Hourly Rate:
$17.00.
Job Responsibilities
Understand the needs of each shift and assign responsibilities to ensure smooth daily operations
Coach and train associates using The Founders Inn & Spa Job Skill Handbooks
Use established tools and checklists to set expectations and ensure tasks are completed
Encourage teamwork and create a positive, motivating work environment
Monitor team attendance and staffing needs to support business levels
Respond promptly to guest concerns using service-recovery guidelines
Promote our service culture: Making it Right Plus Two
Inspect assigned areas to ensure service, cleanliness, and guest experience standards are met
Support safety and security procedures for guests and team members
Ensure compliance with company, brand, and regulatory training requirements
Assist with guest check-ins and check-outs
Lead Front Desk operations during your shift and complete shift checklists
Maintain accurate room status reports and communicate updates as needed
Support group business by maintaining and communicating daily group information
Review cashier reports and deposits for accuracy
Maintain proper key-control procedures
Assist guests with hotel and service information
Build positive relationships with other departments
Train and cross-train Front Desk team members
Assist leadership with scheduling and administrative duties
Monitor supplies to ensure appropriate inventory levels
Investigate and resolve guest concerns, escalating when needed
Prepare operational and financial reports as requested
Greet guests warmly and professionally at all times
Lead daily pre-shift huddles and attend scheduled meetings
Ensure uniform and grooming standards are maintained
Promote a safe and respectful work environment
Support associates in delivering excellent guest service
Perform additional duties as assigned
Education
High School Diploma or equivalent required
Experience
1–2 years of hotel supervisory experience preferred
Minimum 1 year of Front Desk or Guest Services experience required
Skills
Typing speed of at least 35 WPM
Experience with PEP is desirable
Strong verbal and written communication skills (additional languages a plus)
Ability to manage guest relations with professionalism and empathy
Experience handling cash and credit transactions
Ability to uphold Standard Operating Procedures
Strong leadership and teamwork abilities
Preferred Qualifications
Strong professional communication and basic computer skills
Ability to collaborate effectively within a leadership team
Experience responding to guest inquiries and feedback
Comfort with basic math and administrative tasksExperience using Property Management Systems
Benefits
401(k) Matching – Plan for your future with company support
Comprehensive Medical, Dental & Vision Insurance
Weekly Pay
Hilton Travel Discounts Worldwide
Paid Time Off
Career Growth & Development Opportunities
Spa & Restaurant Discounts
100% Tuition Remission at Regent University
Complimentary Employee Meal Each Shift
Some benefits may not apply to part‑time positions.
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Hourly Rate:
$17.00.
Job Responsibilities
Understand the needs of each shift and assign responsibilities to ensure smooth daily operations
Coach and train associates using The Founders Inn & Spa Job Skill Handbooks
Use established tools and checklists to set expectations and ensure tasks are completed
Encourage teamwork and create a positive, motivating work environment
Monitor team attendance and staffing needs to support business levels
Respond promptly to guest concerns using service-recovery guidelines
Promote our service culture: Making it Right Plus Two
Inspect assigned areas to ensure service, cleanliness, and guest experience standards are met
Support safety and security procedures for guests and team members
Ensure compliance with company, brand, and regulatory training requirements
Assist with guest check-ins and check-outs
Lead Front Desk operations during your shift and complete shift checklists
Maintain accurate room status reports and communicate updates as needed
Support group business by maintaining and communicating daily group information
Review cashier reports and deposits for accuracy
Maintain proper key-control procedures
Assist guests with hotel and service information
Build positive relationships with other departments
Train and cross-train Front Desk team members
Assist leadership with scheduling and administrative duties
Monitor supplies to ensure appropriate inventory levels
Investigate and resolve guest concerns, escalating when needed
Prepare operational and financial reports as requested
Greet guests warmly and professionally at all times
Lead daily pre-shift huddles and attend scheduled meetings
Ensure uniform and grooming standards are maintained
Promote a safe and respectful work environment
Support associates in delivering excellent guest service
Perform additional duties as assigned
Education
High School Diploma or equivalent required
Experience
1–2 years of hotel supervisory experience preferred
Minimum 1 year of Front Desk or Guest Services experience required
Skills
Typing speed of at least 35 WPM
Experience with PEP is desirable
Strong verbal and written communication skills (additional languages a plus)
Ability to manage guest relations with professionalism and empathy
Experience handling cash and credit transactions
Ability to uphold Standard Operating Procedures
Strong leadership and teamwork abilities
Preferred Qualifications
Strong professional communication and basic computer skills
Ability to collaborate effectively within a leadership team
Experience responding to guest inquiries and feedback
Comfort with basic math and administrative tasksExperience using Property Management Systems
Benefits
401(k) Matching – Plan for your future with company support
Comprehensive Medical, Dental & Vision Insurance
Weekly Pay
Hilton Travel Discounts Worldwide
Paid Time Off
Career Growth & Development Opportunities
Spa & Restaurant Discounts
100% Tuition Remission at Regent University
Complimentary Employee Meal Each Shift
Some benefits may not apply to part‑time positions.
#J-18808-Ljbffr