Siemens Healthineers
SDS Product Support Specialist Software **US or Canada Remote**
Siemens Healthineers, Boise, Idaho, United States, 83708
SDS Product Support Specialist Software US or Canada Remote
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
The Product Support Specialist for Oncology Software & IT Solutions delivers expert incident and escalation management, orchestrates major incident responses, and ensures seamless release readiness. This role combines deep technical expertise with cross-functional collaboration to troubleshoot complex healthcare IT environments, drive knowledge sharing, and support continuous learning initiatives.
Responsibilities
Providing expert level Incident & Escalation Management support to field personnel remotely and onsite (as needed)
Efficiently orchestrating Major Incident Management situations
Participating in Release Management processes to become familiar with products/updates prior to release
Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends
Continuously develop the depth (specialist) as well as the breadth (generalist) of technical superiority
Support Knowledge Management program with a commitment to “never solving the same problem twice”
Conducting formal and ad hoc training sessions for field personnel
Contributing to global TiX (Technical Information Exchange) forums to proliferate information to Field.
Participating in the emergency phone support and weekend standby rotation
Authoring Knowledge Base Articles, Technical Bulletins, Training presentations, etc. as required.
Qualifications
Formal training/education in Information Technology (IT) or related fields. Bachelor’s degree preferred
Extensive experience troubleshooting complex client/server software and networks.
Experience supporting Varian Oncology Software (ARIA, Eclipse, Ethos) in a Hospital/Healthcare IT environment strongly desired
Experience supporting physical and virtual IT Infrastructure (Hyper-converged Infrastructure, Citrix, ESXi, VMware, Parallels, etc.) Extensive experience troubleshooting and administering Microsoft Windows Server, Linux & MS SQL Server (inc. TSQL)
IT Certifications strongly desired (Citrix, VMware, Microsoft, CCNP, Azure, Kubernetes, etc.)
Emotional & Social Intelligence with the ability to interact effectively with co-workers across all levels of the company
Applies a strong culture of continuous learning and personal development.
Excellent verbal, written, and interpersonal communication skills
Familiarity with ITSM (IT Service Management) tools (ex. Service Now, Salesforce) and methodologies (ex. ITIL)
Familiarity with Quality Frameworks (ex. Lean Six Sigma)
About Siemens Healthineers We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Compensation & Benefits The Base Pay Range For This Position Is $78,380 - $107,778. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Aff… (complete statement as provided in the source)
Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
Recruitment agencies Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
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The Product Support Specialist for Oncology Software & IT Solutions delivers expert incident and escalation management, orchestrates major incident responses, and ensures seamless release readiness. This role combines deep technical expertise with cross-functional collaboration to troubleshoot complex healthcare IT environments, drive knowledge sharing, and support continuous learning initiatives.
Responsibilities
Providing expert level Incident & Escalation Management support to field personnel remotely and onsite (as needed)
Efficiently orchestrating Major Incident Management situations
Participating in Release Management processes to become familiar with products/updates prior to release
Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends
Continuously develop the depth (specialist) as well as the breadth (generalist) of technical superiority
Support Knowledge Management program with a commitment to “never solving the same problem twice”
Conducting formal and ad hoc training sessions for field personnel
Contributing to global TiX (Technical Information Exchange) forums to proliferate information to Field.
Participating in the emergency phone support and weekend standby rotation
Authoring Knowledge Base Articles, Technical Bulletins, Training presentations, etc. as required.
Qualifications
Formal training/education in Information Technology (IT) or related fields. Bachelor’s degree preferred
Extensive experience troubleshooting complex client/server software and networks.
Experience supporting Varian Oncology Software (ARIA, Eclipse, Ethos) in a Hospital/Healthcare IT environment strongly desired
Experience supporting physical and virtual IT Infrastructure (Hyper-converged Infrastructure, Citrix, ESXi, VMware, Parallels, etc.) Extensive experience troubleshooting and administering Microsoft Windows Server, Linux & MS SQL Server (inc. TSQL)
IT Certifications strongly desired (Citrix, VMware, Microsoft, CCNP, Azure, Kubernetes, etc.)
Emotional & Social Intelligence with the ability to interact effectively with co-workers across all levels of the company
Applies a strong culture of continuous learning and personal development.
Excellent verbal, written, and interpersonal communication skills
Familiarity with ITSM (IT Service Management) tools (ex. Service Now, Salesforce) and methodologies (ex. ITIL)
Familiarity with Quality Frameworks (ex. Lean Six Sigma)
About Siemens Healthineers We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Compensation & Benefits The Base Pay Range For This Position Is $78,380 - $107,778. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long‑term and short‑term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement Siemens Healthineers is an Equal Opportunity and Aff… (complete statement as provided in the source)
Reasonable Accommodations Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
Recruitment agencies Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr