Giants Baseball & Softball Camps
Popeyes - TEAM LEADER
Giants Baseball & Softball Camps, Hesperia, California, United States, 92345
Overview
POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Popeyes procedures, systems and standards. Responsibilities
Guest Expectations Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed Holds team members accountable to the Popeyes uniform and grooming standards and coaches them when noncompliant. Models looking nice and professional; shirt is tucked in; hair contained, and uniform is clean and unwrinkled. Friendly Models acknowledging each guest with a smile, treating everyone with care and respect, with a positive and friendly attitude. Coaches team members on maintaining a positive, friendly attitude and behaviors. Well-Staffed Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done regularly. Helps with order taking and cashiering during busy times. Leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help when necessary to meet guests\' needs. Follows Popeyes Restaurant Policies and Rules regarding scheduled working hours, breaks, and timekeeping. Food Tastes Great Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members as needed. Coaches to ensure taste, appearance, and temperature standards are met for all products and retrains when necessary. Consistent and Quick Service Models urgency and helps provide consistent, fast service. Leads and coaches on efficient service; assists with order taking and cashiering during busy times. Order Accuracy Models how to communicate and work within a team to ensure orders are accurate; repeats orders following Popeyes standards. Follows up on order errors to learn from mistakes and improve performance; holds employees accountable to minimal order errors. Food Safety Makes sure food is safe by following all food safety and quality policies and procedures. Follows hand washing and glove procedures; completes the Food Safety Checklist each shift. Brand Ambassador Has passion for the business and pride in Popeyes; inspires team members to embrace the brand. Is proud to represent Popeyes. Focus on the Guest Treats guests and employees with care and respect; is passionate about serving the guest. Reads the guest and anticipates their needs; pays attention to guests\' verbal and non-verbal communication and addresses them proactively. Handles guest complaints with a "Yes" mindset; does what is right for the guest. Team Skills Treats all employees with care and respect; is a good team player and leader; maintains a positive can-do attitude. Is dependable, willing to help others, keeps calm, and works with people from all backgrounds. Ensures the team provides quick service while maintaining a calm environment; manages the floor to cover all roles and ensure compliance with Popeyes standards and labor laws. Commitment Thrives in a fast-paced, high-energy environment; professional during difficult times; utilizes systems to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues affecting food safety or quality; flexible and takes direction based on business needs. Trains others on products, menu, and Popeyes systems and tools; handles cash management during shifts; adheres to Popeyes policies and standards. Front Of Restaurant
Guest Service (Dine In/Drive-Thru) Interior Exterior Supervision
Workstation Operation Guest Service Leadership Back Of Restaurant
Assembly Prep Fryer Interior Exterior Receiving & Storage Qualifications
Experience
- 6 consecutive months Popeyes experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities
- Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts; ability to work well with diverse groups; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements
- Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests\' orders, operate a cash register, and read video monitors. Reasonable Accommodation
- DMSD Cajun Eats, LLC dba Popeyes. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
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POSITION SUMMARY: Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Popeyes procedures, systems and standards. Responsibilities
Guest Expectations Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat and Well-Groomed Holds team members accountable to the Popeyes uniform and grooming standards and coaches them when noncompliant. Models looking nice and professional; shirt is tucked in; hair contained, and uniform is clean and unwrinkled. Friendly Models acknowledging each guest with a smile, treating everyone with care and respect, with a positive and friendly attitude. Coaches team members on maintaining a positive, friendly attitude and behaviors. Well-Staffed Models how to maintain restaurant cleanliness (interior/exterior) and monitors the facilities to ensure it is done regularly. Helps with order taking and cashiering during busy times. Leads and coaches the team on being ready and prepared to serve guests as they arrive. Encourages team members to ask for help when necessary to meet guests\' needs. Follows Popeyes Restaurant Policies and Rules regarding scheduled working hours, breaks, and timekeeping. Food Tastes Great Monitors quality to ensure the food looks and tastes great and is of high quality. Models and monitors food presentation and coaches team members as needed. Coaches to ensure taste, appearance, and temperature standards are met for all products and retrains when necessary. Consistent and Quick Service Models urgency and helps provide consistent, fast service. Leads and coaches on efficient service; assists with order taking and cashiering during busy times. Order Accuracy Models how to communicate and work within a team to ensure orders are accurate; repeats orders following Popeyes standards. Follows up on order errors to learn from mistakes and improve performance; holds employees accountable to minimal order errors. Food Safety Makes sure food is safe by following all food safety and quality policies and procedures. Follows hand washing and glove procedures; completes the Food Safety Checklist each shift. Brand Ambassador Has passion for the business and pride in Popeyes; inspires team members to embrace the brand. Is proud to represent Popeyes. Focus on the Guest Treats guests and employees with care and respect; is passionate about serving the guest. Reads the guest and anticipates their needs; pays attention to guests\' verbal and non-verbal communication and addresses them proactively. Handles guest complaints with a "Yes" mindset; does what is right for the guest. Team Skills Treats all employees with care and respect; is a good team player and leader; maintains a positive can-do attitude. Is dependable, willing to help others, keeps calm, and works with people from all backgrounds. Ensures the team provides quick service while maintaining a calm environment; manages the floor to cover all roles and ensure compliance with Popeyes standards and labor laws. Commitment Thrives in a fast-paced, high-energy environment; professional during difficult times; utilizes systems to produce quality products and keep the restaurant clean. Takes corrective action to resolve issues affecting food safety or quality; flexible and takes direction based on business needs. Trains others on products, menu, and Popeyes systems and tools; handles cash management during shifts; adheres to Popeyes policies and standards. Front Of Restaurant
Guest Service (Dine In/Drive-Thru) Interior Exterior Supervision
Workstation Operation Guest Service Leadership Back Of Restaurant
Assembly Prep Fryer Interior Exterior Receiving & Storage Qualifications
Experience
- 6 consecutive months Popeyes experience and 100% certified in all workstations for internal promotes, or 1 year supervisory experience in a restaurant or retail customer service environment. Knowledge/Skills/Abilities
- Must be at least 18 years old; must complete Team Leader training classes; and in certain states, must be ServSafe certified. Requires ability to speak, read, and write effectively in English; and may require ability to speak another language to guests based on location of restaurant. Excellent interpersonal skills; ability to perform and understand basic math concepts; ability to work well with diverse groups; proven analytical skills; and good organization and planning skills. Is a self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements
- Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests\' orders, operate a cash register, and read video monitors. Reasonable Accommodation
- DMSD Cajun Eats, LLC dba Popeyes. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.
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