S-Hand Group
Join to apply for the
Customer Support Specialist 1
role at
S-Hand Group
Onsite Fairfield, ME
Ready to plant the seeds of your next career? Apply today and grow with us at Johnny's Selected Seeds!
We're seeking a
Customer Support Specialist 1
to deliver exceptional customer service to our valued commercial farmers and home gardeners. This is a seasonal role with the opportunity to go full-time depending on performance and business needs. This is an onsite role at our
Fairfield, Maine
location with opportunity for hybrid. This position is ideal for someone who is passionate about agriculture, thrives in a fast-paced environment, and enjoys solving problems with a smile.
Position Summary As a Contact Center Specialist 1, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You'll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and the Johnny's Selected Seeds mission.
Compensation & Schedule
Starting wage: $18.54/hour
Incentives: Shift differentials and performance-based bonuses available
Schedule: Full-time, onsite in Fairfield, ME
Flexibility to work varied hours/days as needed
Key Responsibilities
Handle 50+ inbound calls daily with a focus on one-call resolution
Provide accurate, timely responses via phone, email, chat, and other channels
Enter and manage orders across all platforms (phone, email, fax, mail, PO)
Outbound phone sales campaign
Support customers with order status, product information, and account updates
Document product feedback and customer interactions in CRM
Manage catalog/sample requests, hold orders, and backorder communications
Collaborate with internal teams to resolve issues and improve service
Participate in training, buddy support, and trade show order processing
Maintain accurate records and ensure data integrity in all systems
Education & Experience
High school diploma or GED required
Prior experience or interest in agriculture, farming, or gardening preferred
Skills & Qualifications
Intermediate computer skills and ability to multitask across programs
Proficiency in Microsoft Office
Strong verbal and written communication
Detail-oriented with excellent problem-solving skillsAdaptable, self-directed, and able to manage multiple priorities
Friendly, professional demeanor with a customer-first mindset
Physical Requirements
Ability to sit at a computer for 75% of the workday
Lift up to 25 lbs. Bend, pull, and perform light physical tasks
Equal Opportunity Employer Johnny's Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary: $18.54 per hour
#J-18808-Ljbffr
Customer Support Specialist 1
role at
S-Hand Group
Onsite Fairfield, ME
Ready to plant the seeds of your next career? Apply today and grow with us at Johnny's Selected Seeds!
We're seeking a
Customer Support Specialist 1
to deliver exceptional customer service to our valued commercial farmers and home gardeners. This is a seasonal role with the opportunity to go full-time depending on performance and business needs. This is an onsite role at our
Fairfield, Maine
location with opportunity for hybrid. This position is ideal for someone who is passionate about agriculture, thrives in a fast-paced environment, and enjoys solving problems with a smile.
Position Summary As a Contact Center Specialist 1, you'll be the first point of contact for customers, providing professional, high-quality support across multiple channels. You'll help with everything from order entry and product questions to account updates and catalog requests. Your work will directly contribute to the success of our customers and the Johnny's Selected Seeds mission.
Compensation & Schedule
Starting wage: $18.54/hour
Incentives: Shift differentials and performance-based bonuses available
Schedule: Full-time, onsite in Fairfield, ME
Flexibility to work varied hours/days as needed
Key Responsibilities
Handle 50+ inbound calls daily with a focus on one-call resolution
Provide accurate, timely responses via phone, email, chat, and other channels
Enter and manage orders across all platforms (phone, email, fax, mail, PO)
Outbound phone sales campaign
Support customers with order status, product information, and account updates
Document product feedback and customer interactions in CRM
Manage catalog/sample requests, hold orders, and backorder communications
Collaborate with internal teams to resolve issues and improve service
Participate in training, buddy support, and trade show order processing
Maintain accurate records and ensure data integrity in all systems
Education & Experience
High school diploma or GED required
Prior experience or interest in agriculture, farming, or gardening preferred
Skills & Qualifications
Intermediate computer skills and ability to multitask across programs
Proficiency in Microsoft Office
Strong verbal and written communication
Detail-oriented with excellent problem-solving skillsAdaptable, self-directed, and able to manage multiple priorities
Friendly, professional demeanor with a customer-first mindset
Physical Requirements
Ability to sit at a computer for 75% of the workday
Lift up to 25 lbs. Bend, pull, and perform light physical tasks
Equal Opportunity Employer Johnny's Selected Seeds is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary: $18.54 per hour
#J-18808-Ljbffr