WEX, Inc.
Customer Service Specialist (Mason, Ohio Office)
WEX, Inc., Mason, Ohio, United States, 45040
About the Team/Role
The Customer Service Specialist primarily engages with WEX customers over the phone. In this role, you would be responsible for accurately answering customer inquiries about available products while delivering high-quality service. Additionally, you will provide guidance to customers via telephone and email.
This is a Hybrid opportunity and requires in office in our Mason, Ohio office 2 days a week.
"Pay ranges from $16.50 - $19.50 depending on experience"
How You'll Make an Impact
Assist customers by answering questions, resolving issues, and providing education on services
Answer between 40-60 inbound phone calls per day
Navigate and effectively use 10-15 different systems simultaneously
Multitask across multiple platforms during each call
Deliver clear communication while providing accurate answers and solutions
Educate customers on additional options or features accordingly
Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
Adhere to confidentiality guidelines
Conduct thorough research to investigate all inquiries using available reference materials
Achieve or exceed established customer service standards and goals
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This is a Hybrid opportunity and requires in office in our Mason, Ohio office 2 days a week.
"Pay ranges from $16.50 - $19.50 depending on experience"
How You'll Make an Impact
Assist customers by answering questions, resolving issues, and providing education on services
Answer between 40-60 inbound phone calls per day
Navigate and effectively use 10-15 different systems simultaneously
Multitask across multiple platforms during each call
Deliver clear communication while providing accurate answers and solutions
Educate customers on additional options or features accordingly
Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
Adhere to confidentiality guidelines
Conduct thorough research to investigate all inquiries using available reference materials
Achieve or exceed established customer service standards and goals
#J-18808-Ljbffr