Southern California Edison (SCE)
Senior Manager, Digital Labor Customer Service
Southern California Edison (SCE), Irwindale, California, United States
Senior Manager, Digital Labor Customer Service
5 days ago Be among the first 25 applicants
Southern California Edison (SCE) provided pay range This range is provided by Southern California Edison (SCE). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $178,300.00/yr - $267,400.00/yr
Join the Clean Energy Revolution
Become a
Senior Manager, Digital Labor Customer Service
at Southern California Edison (SCE) and build a better tomorrow. In this job, you will set the vision and strategic direction for digital labor initiatives, leading the deployment and operations of Robotics Process Automation (RPA) and desktop automation using UI Path software. You will also manage a key vendor contract, overseeing resources dedicated to the Microsoft Power Platform environment, ensuring alignment with SCE’s automation strategy and operational standards.
You will manage and inspire a high‑performing team, providing clear direction, coaching, and mentorship to foster professional growth and a culture of innovation. By overseeing the design, implementation, and optimization of automation workflows, including those delivered through both internal teams and vendor‑supported Power Platform solutions, you will drive operational excellence, reduce manual effort, and advance SCE’s commitment to innovation and sustainability. Your leadership will empower your team and vendor partners to deliver scalable, secure, and reliable automation solutions, encourage cross‑functional collaboration, and uphold the highest standards of performance in digital labor operations.
As a
Senior Manager, Digital Labor Customer Service , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
Develop long‑term vision and strategic roadmap for the project management competency
Cultivate relationships with business partners and vendors to achieve operational excellence
Drive adoption of innovative project management methodologies and approaches
Direct project portfolio planning and ongoing optimization of resources to advance key initiatives
Develop and maintain a productive working relationship with project sponsors, vendors and key clients
Manage the integration of vendor tasks and track and review vendor deliverables
Manage related workforce planning, budget analysis, and budget forecasts; develop and manage department expense budget, regularly monitor expenses against forecast, providing explanation or justification for budget items and variances
Manage projects and monitor progress in an ordered, accurate way and provide accurate and timely information; drive regular project reviews, monitoring the progress and results of all ongoing projects and act upon action points to achieve Key Performance Indicators (KPIs)
Develop, monitor, and update the project cash flow and financial forecasts; manage project portfolio delivery and ensure the quality of delivery across a range of enterprise programs specified by function
Build business cases and project justifications for stakeholders; drive SCE's project planning and scenario development, aligning project assumptions with operational plans, project timelines, budgets and related resources allocations
Protect physical, financial and cybersecurity assets, and properly access and manage private customer data, proprietary information, confidential medical records and other highly sensitive information with the highest standards of conduct and integrity
Minimum Qualifications
Five or more years of experience supervising a team of direct reports and/or project management
Experience developing long‑term vision and strategic roadmaps of projects
Experience in project portfolio planning and ongoing optimization of resources
Preferred Qualifications
Hands‑on experience with UIPath or other leading RPA platforms (Automation Anywhere, Microsoft Power Automate, and/or SS&C Blue Prism)
Experience leading large‑scale automation projects with cross‑functional teams and external partners
Strong analytical and problem‑solving skills, with the ability to translate business needs into technical solutions
Excellent oral and written communication skills, including the ability to present complex concepts to diverse audiences
Experience building and leading diverse, high‑performing teams
Additional Information
This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Relocation does not apply to this position.
About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Customer Service
Industries: Oil and Gas and Utilities
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Southern California Edison (SCE) provided pay range This range is provided by Southern California Edison (SCE). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $178,300.00/yr - $267,400.00/yr
Join the Clean Energy Revolution
Become a
Senior Manager, Digital Labor Customer Service
at Southern California Edison (SCE) and build a better tomorrow. In this job, you will set the vision and strategic direction for digital labor initiatives, leading the deployment and operations of Robotics Process Automation (RPA) and desktop automation using UI Path software. You will also manage a key vendor contract, overseeing resources dedicated to the Microsoft Power Platform environment, ensuring alignment with SCE’s automation strategy and operational standards.
You will manage and inspire a high‑performing team, providing clear direction, coaching, and mentorship to foster professional growth and a culture of innovation. By overseeing the design, implementation, and optimization of automation workflows, including those delivered through both internal teams and vendor‑supported Power Platform solutions, you will drive operational excellence, reduce manual effort, and advance SCE’s commitment to innovation and sustainability. Your leadership will empower your team and vendor partners to deliver scalable, secure, and reliable automation solutions, encourage cross‑functional collaboration, and uphold the highest standards of performance in digital labor operations.
As a
Senior Manager, Digital Labor Customer Service , your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities
Develop long‑term vision and strategic roadmap for the project management competency
Cultivate relationships with business partners and vendors to achieve operational excellence
Drive adoption of innovative project management methodologies and approaches
Direct project portfolio planning and ongoing optimization of resources to advance key initiatives
Develop and maintain a productive working relationship with project sponsors, vendors and key clients
Manage the integration of vendor tasks and track and review vendor deliverables
Manage related workforce planning, budget analysis, and budget forecasts; develop and manage department expense budget, regularly monitor expenses against forecast, providing explanation or justification for budget items and variances
Manage projects and monitor progress in an ordered, accurate way and provide accurate and timely information; drive regular project reviews, monitoring the progress and results of all ongoing projects and act upon action points to achieve Key Performance Indicators (KPIs)
Develop, monitor, and update the project cash flow and financial forecasts; manage project portfolio delivery and ensure the quality of delivery across a range of enterprise programs specified by function
Build business cases and project justifications for stakeholders; drive SCE's project planning and scenario development, aligning project assumptions with operational plans, project timelines, budgets and related resources allocations
Protect physical, financial and cybersecurity assets, and properly access and manage private customer data, proprietary information, confidential medical records and other highly sensitive information with the highest standards of conduct and integrity
Minimum Qualifications
Five or more years of experience supervising a team of direct reports and/or project management
Experience developing long‑term vision and strategic roadmaps of projects
Experience in project portfolio planning and ongoing optimization of resources
Preferred Qualifications
Hands‑on experience with UIPath or other leading RPA platforms (Automation Anywhere, Microsoft Power Automate, and/or SS&C Blue Prism)
Experience leading large‑scale automation projects with cross‑functional teams and external partners
Strong analytical and problem‑solving skills, with the ability to translate business needs into technical solutions
Excellent oral and written communication skills, including the ability to present complex concepts to diverse audiences
Experience building and leading diverse, high‑performing teams
Additional Information
This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Relocation does not apply to this position.
About Southern California Edison The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.
Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.
We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Customer Service
Industries: Oil and Gas and Utilities
#J-18808-Ljbffr