Vaco
Customer Service Representative - Onsite in Fullerton, Ca!
Vaco, Fullerton, California, United States, 92632
Customer Service Representative
Full-Time | Temp-Hire - Two Positions Available
Location:
Fullerton, CA
Available Shifts:
6:30 AM - 3:30 PM
8:00 AM - 5:00 PM
Position Overview A well-established industrial refrigeration and air conditioning service company is seeking
two Customer Service Representatives
to join its headquarters team in Fullerton, CA. This role supports customers, field technicians, and internal departments in a fast‑paced service environment.
On-Call Requirement (Important) This position requires being
on‑call during non‑working office hours approximately every 5‑6 weeks for one full week . On‑call time is paid, and overtime applies. Responsibilities may include responding to calls during nights and weekends.
Key Responsibilities Customer Service
Handle incoming customer calls for service requests and inquiries in a professional and efficient manner
Support customer retention efforts through proactive communication and follow‑through
Follow company policies and procedures to ensure consistent, high‑quality service
Work collaboratively with dispatch, field technicians, and management
Resolve customer inquiries accurately and in a timely manner
Dispatch & Administrative Support
Dispatch technicians and monitor actual work hours
Provide administrative support to technicians and field management
Track service vehicles using GPS/telematics software (e.g., Samsara)
Manage and follow up on unbilled work orders
Prepare bid proposals accurately and on time
Qualifications & Requirements
Professional, positive, and customer‑focused attitude
Strong ability to build rapport with customers
Comfortable handling multiple priorities in a fast‑paced environment
Ability to remain calm and focused under pressure
Excellent verbal and written communication skills
Strong attention to detail with solid follow‑up and follow‑through
Proficiency in Microsoft Word, Excel, and Outlook
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
#J-18808-Ljbffr
Full-Time | Temp-Hire - Two Positions Available
Location:
Fullerton, CA
Available Shifts:
6:30 AM - 3:30 PM
8:00 AM - 5:00 PM
Position Overview A well-established industrial refrigeration and air conditioning service company is seeking
two Customer Service Representatives
to join its headquarters team in Fullerton, CA. This role supports customers, field technicians, and internal departments in a fast‑paced service environment.
On-Call Requirement (Important) This position requires being
on‑call during non‑working office hours approximately every 5‑6 weeks for one full week . On‑call time is paid, and overtime applies. Responsibilities may include responding to calls during nights and weekends.
Key Responsibilities Customer Service
Handle incoming customer calls for service requests and inquiries in a professional and efficient manner
Support customer retention efforts through proactive communication and follow‑through
Follow company policies and procedures to ensure consistent, high‑quality service
Work collaboratively with dispatch, field technicians, and management
Resolve customer inquiries accurately and in a timely manner
Dispatch & Administrative Support
Dispatch technicians and monitor actual work hours
Provide administrative support to technicians and field management
Track service vehicles using GPS/telematics software (e.g., Samsara)
Manage and follow up on unbilled work orders
Prepare bid proposals accurately and on time
Qualifications & Requirements
Professional, positive, and customer‑focused attitude
Strong ability to build rapport with customers
Comfortable handling multiple priorities in a fast‑paced environment
Ability to remain calm and focused under pressure
Excellent verbal and written communication skills
Strong attention to detail with solid follow‑up and follow‑through
Proficiency in Microsoft Word, Excel, and Outlook
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply.
EEO Notice Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com.
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.
California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
the individual's skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
#J-18808-Ljbffr