Goodwill Houston
Retail Team Lead
– Goodwill Houston
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.
Position Summary Under the leadership of the Store Manager and District Director, the RTL will assist with the day‑to‑day operations and management of the store and donation area. To ensure efficient and cost‑effective operation through world‑class customer service, processing donated goods, quality control, and maintaining a productive workforce.
Essential Duties and Responsibilities
Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening, closing, and all day‑to‑day store operations.
Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at the point of sale registers and safe.
Supervise and assist with the training and development of team members.
Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston policies and procedures.
Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
Perform other duties as assigned by management.
Additional Responsibilities
Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
Ability to multi‑task, make quick decisions, adapt to change, and work in a team‑oriented, fast‑paced environment.
Adhere to all GWH policies & procedures, Loss Prevention & Safety regulations, and GWH guiding principles.
Maintain a safe work environment; keep aisles and pathways clear from clutter, and keep work areas neat and clean.
Adhere to local, state, and federal laws and regulations.
Minimum Qualifications
High school diploma or equivalent (preferred).
One to two years of retail sales experience (preferred).
One or more years of management/supervisor experience (preferred).
Basic computer skills.
Good time‑management and organizational skills.
Strong communication and interpersonal skills.
Ability to work a flexible schedule, including holidays, evenings, overnight, and weekends.
Reliable transportation.
Key Performing Indicators (KPI)
Transaction value compared to assigned district vs goal.
Donor value compared to assigned district vs budget.
Donor integrity and growth compared to assigned district vs budget.
Budget sales vs actual sales.
Payroll as a percent of revenue.
Budgeted profit vs actual profit.
Retention rate and new‑hire metrics.
Customer service feedback from team, secret shoppers, and donor ratings.
Change roundup as a percent of transaction.
Zero‑hour team member activity versus goal.
Safety metrics and training completion.
Physical Requirements/Work Environment The position requires continuous standing/walking for the duration of the shift, frequent pushing/pulling, occasional bending, stooping, crawling, kneeling, reaching above shoulders, and climbing a ladder. Ability to lift up to 40 lbs. The work setting is indoor with occasional exposure to outside temperatures; noise level is moderate.
Seniority Level:
Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Sales and Business Development
Industry:
Non‑profit organizations
Referrals increase your chances of interviewing at Goodwill Houston by 2x.
#J-18808-Ljbffr
– Goodwill Houston
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.
Position Summary Under the leadership of the Store Manager and District Director, the RTL will assist with the day‑to‑day operations and management of the store and donation area. To ensure efficient and cost‑effective operation through world‑class customer service, processing donated goods, quality control, and maintaining a productive workforce.
Essential Duties and Responsibilities
Assume management responsibilities in the absence of the Manager or Assistant Manager, including opening, closing, and all day‑to‑day store operations.
Manage and influence the team by communicating clear company goals daily, weekly, and monthly.
Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at the point of sale registers and safe.
Supervise and assist with the training and development of team members.
Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston policies and procedures.
Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
Perform other duties as assigned by management.
Additional Responsibilities
Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
Ability to multi‑task, make quick decisions, adapt to change, and work in a team‑oriented, fast‑paced environment.
Adhere to all GWH policies & procedures, Loss Prevention & Safety regulations, and GWH guiding principles.
Maintain a safe work environment; keep aisles and pathways clear from clutter, and keep work areas neat and clean.
Adhere to local, state, and federal laws and regulations.
Minimum Qualifications
High school diploma or equivalent (preferred).
One to two years of retail sales experience (preferred).
One or more years of management/supervisor experience (preferred).
Basic computer skills.
Good time‑management and organizational skills.
Strong communication and interpersonal skills.
Ability to work a flexible schedule, including holidays, evenings, overnight, and weekends.
Reliable transportation.
Key Performing Indicators (KPI)
Transaction value compared to assigned district vs goal.
Donor value compared to assigned district vs budget.
Donor integrity and growth compared to assigned district vs budget.
Budget sales vs actual sales.
Payroll as a percent of revenue.
Budgeted profit vs actual profit.
Retention rate and new‑hire metrics.
Customer service feedback from team, secret shoppers, and donor ratings.
Change roundup as a percent of transaction.
Zero‑hour team member activity versus goal.
Safety metrics and training completion.
Physical Requirements/Work Environment The position requires continuous standing/walking for the duration of the shift, frequent pushing/pulling, occasional bending, stooping, crawling, kneeling, reaching above shoulders, and climbing a ladder. Ability to lift up to 40 lbs. The work setting is indoor with occasional exposure to outside temperatures; noise level is moderate.
Seniority Level:
Mid‑Senior level
Employment Type:
Full‑time
Job Function:
Sales and Business Development
Industry:
Non‑profit organizations
Referrals increase your chances of interviewing at Goodwill Houston by 2x.
#J-18808-Ljbffr