Orpine.com
Networking Operations Center/ NOC Engineer/ Digital Operations Center/ DOC Engin
Orpine.com, Alpharetta, Georgia, United States, 30239
Job Description
Role Summary/Purpose: The Digital Operation Center (DOC) Engineer will lead technical issues using FIVE pillars: Incident Management, Problem Management, Knowledge Management, Change Management, and Proactive Monitoring. In this role, the successful candidate must be able to work in a high pressure, heavily matrixed organization of a system, infrastructure, and operations support staff to deliver highly available systems and services globally to Client Businesses
Essential Responsibilities
Well versed in Problem Management process, tools, incident trends analysis towards operational excellence.
End to end service/application monitoring; assess alerts and take appropriate action to assure signals are addressed, including ticket creation, assignment to support team and lead incident resolution.
Proactively lead and drive outages for a quick service restoration; provide support and leadership for all events, especially high priority incidents.
Maintain control, ownership, and operational authority of an outage triage during high-pressure situations.
Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration.
Provide timely and concise updates to incident records and incident.
Ensure timely engagement of essential technical support teams/personnel.
Provide updates and elevate to various levels of management according to process.
Compose outage notifications and ensure content is complete, clear, concise, and relevant to the audience.
Maintain operational process consistency across IT technologies.
Qualifications/Requirements
Good to have Networking (WAN/LAN) experience or understanding.
Good to have Compute experience or understanding.
Good to have experience or understanding in automation tools.
Desired Characteristics
Working knowledge of ITIL or structured incident management and infrastructure support processes
Strong oral and written communication skills; comfortable with communicating and presenting at all levels, including senior leadership.
Understanding of IT Infrastructure; experience as an infrastructure support technical resource
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Role Summary/Purpose: The Digital Operation Center (DOC) Engineer will lead technical issues using FIVE pillars: Incident Management, Problem Management, Knowledge Management, Change Management, and Proactive Monitoring. In this role, the successful candidate must be able to work in a high pressure, heavily matrixed organization of a system, infrastructure, and operations support staff to deliver highly available systems and services globally to Client Businesses
Essential Responsibilities
Well versed in Problem Management process, tools, incident trends analysis towards operational excellence.
End to end service/application monitoring; assess alerts and take appropriate action to assure signals are addressed, including ticket creation, assignment to support team and lead incident resolution.
Proactively lead and drive outages for a quick service restoration; provide support and leadership for all events, especially high priority incidents.
Maintain control, ownership, and operational authority of an outage triage during high-pressure situations.
Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration.
Provide timely and concise updates to incident records and incident.
Ensure timely engagement of essential technical support teams/personnel.
Provide updates and elevate to various levels of management according to process.
Compose outage notifications and ensure content is complete, clear, concise, and relevant to the audience.
Maintain operational process consistency across IT technologies.
Qualifications/Requirements
Good to have Networking (WAN/LAN) experience or understanding.
Good to have Compute experience or understanding.
Good to have experience or understanding in automation tools.
Desired Characteristics
Working knowledge of ITIL or structured incident management and infrastructure support processes
Strong oral and written communication skills; comfortable with communicating and presenting at all levels, including senior leadership.
Understanding of IT Infrastructure; experience as an infrastructure support technical resource
#J-18808-Ljbffr