ShipBob
Area Manager, Fulfillment Operations (Tuesday - Saturday 10p-6a)
ShipBob, North Aurora, Illinois, United States, 60542
Area Manager, Fulfillment Operations (Tuesday - Saturday 10p-6a)
Join the ShipBob Team as an Area Manager, Fulfillment Operations. This role focuses on people‑first leadership, driving process improvement, and maintaining a safe, high‑performance environment across our fulfillment centers.
Location & Schedule Location:
400 Smoke Tree Plz, North Aurora, IL 60542
Schedule:
Tuesday - Saturday, 10pm-6am
Role Description As an Area Manager, you will directly manage and develop a team of leads and associates. Your responsibilities include driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement, and owning team development. You’ll receive exposure across departments and shifts, contributing to operational and cultural excellence as ShipBob continues to grow.
What You’ll Do
Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
Partner with other Area Managers to balance labor ensuring efficient shifts while meeting all goals.
Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on‑time receiving and shipping, merchant SLA’s, and injury rate. Identify improvement areas, troubleshoot problems, and implement solutions.
Ensure teams are properly trained on processes, procedures, and performance goals; assign tasks, provide coaching, and motivate performance.
Develop Lead talent, ensuring they have the tools, training, and resources to meet standards.
Actively foster employee engagement through activities, events, and programs that contribute to workplace culture and wellbeing.
Review and approve associate timecards daily.
Serve as the contact for escalated issues, mitigating risk and resolving quickly.
Support all safety programs and OSHA compliance to ensure a safe work environment.
Supervise daily workflows to ensure proper product handling, storage, and compliance with hygiene and contamination control standards.
Perform additional duties and responsibilities as necessary.
What You’ll Bring To The Table
2+ years of people management and operational leadership experience within a high‑volume 3PL fulfillment environment; preferred experience in ecommerce, retail, and manufacturing.
Ability to manage performance, deliver feedback, and develop talent.
Solid computer skills; working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems.
Strong analytical skills and experience tracking and achieving KPIs.
Excellent attention to detail and communication skills.
Comfort navigating and managing ambiguity.
Hard‑working, detail‑oriented, passionate about helping small businesses compete online.
Ability to build and maintain relationships with business stakeholders and carrier partners.
Willingness to work rotating shifts and non‑traditional hours as needed.
Perks & Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401(k) Match
Comprehensive Benefits Package – https://www.shipbob.com/careers/
High‑performing Culture – Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay‑for‑performance approach.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply.
About You The work we do at ShipBob is challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results‑driven environment. We value individuals who embrace accountability, humility, push boundaries, and are motivated by challenging work.
About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market ecommerce merchants. ShipBob’s proprietary warehouse management system and expansive fulfillment center network across the United States, Canada, United Kingdom, Europe, and Australia enable merchants to outsource or optimize in‑house fulfillment.
ShipBob is backed by leading investors such as Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
#J-18808-Ljbffr
Location & Schedule Location:
400 Smoke Tree Plz, North Aurora, IL 60542
Schedule:
Tuesday - Saturday, 10pm-6am
Role Description As an Area Manager, you will directly manage and develop a team of leads and associates. Your responsibilities include driving process improvement, maintaining a safe work environment, tracking operational performance across various metrics, fostering employee engagement, and owning team development. You’ll receive exposure across departments and shifts, contributing to operational and cultural excellence as ShipBob continues to grow.
What You’ll Do
Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
Partner with other Area Managers to balance labor ensuring efficient shifts while meeting all goals.
Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on‑time receiving and shipping, merchant SLA’s, and injury rate. Identify improvement areas, troubleshoot problems, and implement solutions.
Ensure teams are properly trained on processes, procedures, and performance goals; assign tasks, provide coaching, and motivate performance.
Develop Lead talent, ensuring they have the tools, training, and resources to meet standards.
Actively foster employee engagement through activities, events, and programs that contribute to workplace culture and wellbeing.
Review and approve associate timecards daily.
Serve as the contact for escalated issues, mitigating risk and resolving quickly.
Support all safety programs and OSHA compliance to ensure a safe work environment.
Supervise daily workflows to ensure proper product handling, storage, and compliance with hygiene and contamination control standards.
Perform additional duties and responsibilities as necessary.
What You’ll Bring To The Table
2+ years of people management and operational leadership experience within a high‑volume 3PL fulfillment environment; preferred experience in ecommerce, retail, and manufacturing.
Ability to manage performance, deliver feedback, and develop talent.
Solid computer skills; working knowledge of Microsoft Word, Excel, PowerBI, and TMS systems.
Strong analytical skills and experience tracking and achieving KPIs.
Excellent attention to detail and communication skills.
Comfort navigating and managing ambiguity.
Hard‑working, detail‑oriented, passionate about helping small businesses compete online.
Ability to build and maintain relationships with business stakeholders and carrier partners.
Willingness to work rotating shifts and non‑traditional hours as needed.
Perks & Benefits
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401(k) Match
Comprehensive Benefits Package – https://www.shipbob.com/careers/
High‑performing Culture – Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay‑for‑performance approach.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply.
About You The work we do at ShipBob is challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results‑driven environment. We value individuals who embrace accountability, humility, push boundaries, and are motivated by challenging work.
About Us ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid‑Market ecommerce merchants. ShipBob’s proprietary warehouse management system and expansive fulfillment center network across the United States, Canada, United Kingdom, Europe, and Australia enable merchants to outsource or optimize in‑house fulfillment.
ShipBob is backed by leading investors such as Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
#J-18808-Ljbffr