Inside Higher Ed
Testing Supervisor - Office of Digital Learning (Multiple Openings)
Inside Higher Ed, Tallahassee, Florida, us, 32318
Testing Supervisor - Office of Digital Learning (Multiple Openings)
Join to apply for the
Testing Supervisor - Office of Digital Learning (Multiple Openings)
role at
Inside Higher Ed .
6 days ago. Be among the first 25 applicants.
Job Title:
Testing Supervisor - Office of Digital Learning (Multiple Openings)
Location:
Tallahassee, FL
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
61797
Department:
Office of Digital Learning
Responsibilities
Supervises the testing center. Assists proctors in registering testers in and out of the facility, handles fee collection and paperwork, and ensures proctors have sufficient seat cards, exam aids, and other materials. Assists proctors in the testing room with enforcing testing policies, troubleshooting basic computer or software issues, and submitting irregularity reports when appropriate. Escalates any difficult student matters to the Testing Operations Manager.
Supervises proctors during extended hours as needed, including periods such as finals week and weeks after an extended emergency closure.
Maintains proctor shift rotations and scheduling anomalies, equitably rotating staff through various positions to maintain excellent service and staff morale. Assists the Testing Operations Manager in maintaining staff schedules and minor leave requests, and relays any staffing needs to the Testing Operations Manager, including additional supervisory assistance.
Cultivates a positive, professional, productive work environment. Serves as an immediate line of communication for proctors, offering a listening ear and voicing ideas or concerns on their behalf. Keeps a watchful eye on staff and their performance, holding them accountable to established benchmarks, policies, procedures, and organizational commitments. Escalates any sensitive employee matters to the Testing Operations Manager and/or Assistant Director.
Completes other duties as assigned. Answers phone calls, emails, and web tickets. Additional duties may include assisting with recruiting prospective test proctors, leading team-building activities, providing policy recommendations, and overseeing staff side projects.
Qualifications
High school diploma or equivalent and four years experience, or a combination of post‑high school education and experience equal to four years.
Preferred Qualifications
Minimum one year of customer service experience.
Application Instructions If qualified and interested in this specific job opening, apply to Florida State University at
https://jobs.fsu.edu . If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information and must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD‑214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with the online application before midnight of the position closing date.
Considerations This is a USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check.
Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.
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Testing Supervisor - Office of Digital Learning (Multiple Openings)
role at
Inside Higher Ed .
6 days ago. Be among the first 25 applicants.
Job Title:
Testing Supervisor - Office of Digital Learning (Multiple Openings)
Location:
Tallahassee, FL
Regular/Temporary:
Regular
Full/Part Time:
Full-Time
Job ID:
61797
Department:
Office of Digital Learning
Responsibilities
Supervises the testing center. Assists proctors in registering testers in and out of the facility, handles fee collection and paperwork, and ensures proctors have sufficient seat cards, exam aids, and other materials. Assists proctors in the testing room with enforcing testing policies, troubleshooting basic computer or software issues, and submitting irregularity reports when appropriate. Escalates any difficult student matters to the Testing Operations Manager.
Supervises proctors during extended hours as needed, including periods such as finals week and weeks after an extended emergency closure.
Maintains proctor shift rotations and scheduling anomalies, equitably rotating staff through various positions to maintain excellent service and staff morale. Assists the Testing Operations Manager in maintaining staff schedules and minor leave requests, and relays any staffing needs to the Testing Operations Manager, including additional supervisory assistance.
Cultivates a positive, professional, productive work environment. Serves as an immediate line of communication for proctors, offering a listening ear and voicing ideas or concerns on their behalf. Keeps a watchful eye on staff and their performance, holding them accountable to established benchmarks, policies, procedures, and organizational commitments. Escalates any sensitive employee matters to the Testing Operations Manager and/or Assistant Director.
Completes other duties as assigned. Answers phone calls, emails, and web tickets. Additional duties may include assisting with recruiting prospective test proctors, leading team-building activities, providing policy recommendations, and overseeing staff side projects.
Qualifications
High school diploma or equivalent and four years experience, or a combination of post‑high school education and experience equal to four years.
Preferred Qualifications
Minimum one year of customer service experience.
Application Instructions If qualified and interested in this specific job opening, apply to Florida State University at
https://jobs.fsu.edu . If you are a current FSU employee, apply via myFSU > Self Service. Applicants are required to complete the online application with all applicable information and must include all work history up to ten years, and education details even if attaching a resume.
Veterans' Preference Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. To claim Veterans' Preference, select “yes” to the question on the application questionnaire and upload a DD‑214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with the online application before midnight of the position closing date.
Considerations This is a USPS (University Support Personnel System) position. This position requires successful completion of a criminal history background check.
Equal Employment Opportunity FSU is an Equal Employment Opportunity Employer.
#J-18808-Ljbffr