Duke University Health System
PMO Program Manager - PM Level 3
Duke University Health System, Durham, North Carolina, United States, 27703
PMO Program Manager - PM Level 3
| Duke University Health System
1 day ago · Be among the first 25 applicants
About Duke Health At Duke Health, we are committed to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions (DHTS) Pursue your passion for caring and innovation with DHTS, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence—and pairing them with a forward‑thinking approach—DHTS is revolutionizing the future of health care at Duke Health and beyond.
Occupational Summary Project Manager Levels 1 – 3. This position reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes. Accepting NC Residents only.
Levels and Responsibilities
Level 1: PM1
Manages several projects and may receive guidance from senior PMs, Service Owner and the PMO Manager to refine skills.
May manage related projects in a program construct with close guidance from the program manager, Service Owner, PMO Manager and/or the Sr. Director, PMO.
Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management.
Planning: Assists the Service Owner/Project Sponsor with scheduling work to achieve service delivery, demand and/or specific project scope. Develops a project plan/schedule and tracks progress to key milestones. Assesses and tracks interdependencies.
Scope Management: Demonstrates the ability to analyze a project with defined scope and/or requirements and develops a well‑organized plan to ensure project success.
Issues and Risks: Works with senior level PMs, Service Owner, PMO Manager and/or Sr. Director, PMO to manage project progress and determine corrective actions and minimize risks.
Resource Management: Works with Service Owner, resource managers, Project Portfolio Manager and senior level PMs to identify resource needs and competencies.
Status Tracking: Documents and communicates appropriate project status within published timelines and reports key items.
Meeting Management: Facilitates meetings with the project team and key stakeholders, delivers agendas, minutes and artifacts.
Vendor Management: Relies on the Service Owner to manage relationships with third‑party vendors.
Stakeholder Management: Develops stakeholder relationships and documentation.
Passes ad hoc project health checks throughout the project lifecycle.
Acts as a project liaison for the assigned DHTS Service Area.
May participate in testing new ServiceNow releases.
Level 2: Advanced PM
Successfully manages several complex projects and various small to moderate projects with minimal oversight.
May manage related projects in a program construct with moderate guidance.
Follows PMO methodology and ensures adherence to project management standards.
Planning: Develops and documents the project plan; keeps team apprised via project plans and minutes. Assesses interdependencies and collaborates with Service Owner.
Scope Management: Analyzes ambiguous scope, engages others to break work into manageable streams, manages and documents scope changes.
Issues and Risks: Manages project progress, determines corrective actions, documents critical issues, escalates when necessary.
Resource Management: Identifies resource needs and competencies, maintains resource allocations.
Status Tracking: Documents and communicates status within published timelines.
Meeting Management: Facilitates meetings, delivers agendas and minutes.
Team Management: Leads matrixed project teams comprised of technical, clinical, and operational resources.
Vendor Management: Proactively manages vendor relationships, ensures alignment with project plan, engages vendors in issue resolution.
Stakeholder Management: Builds communication and relationship platforms, manages buy‑in and bottlenecks.
Budget: Assists Service Owner with project budget baseline, including reviewing changes and approvals.
Passes ad hoc project health checks throughout the project lifecycle.
Acts as a project liaison for the assigned DHTS Service Area.
May participate in testing new ServiceNow releases.
Level 3: Program Manager
Successfully manages a mix of complex projects or programs with minimal oversight.
Leads projects or programs with expert organization, communication, negotiation and management.
Mentors others in project and program management.
Follows PMO methodology and ensures adherence to project management standards.
Planning: Develops and documents the project plan; keeps team apprised, collaborates with Service Owner.
Evaluates interdependencies and impacts on other projects.
Scope Management: Works with Service Owner on ambiguous scope, advises on items outside agreed scope.
Issues and Risks: Manages progress, determines corrective actions, documents critical issues and resolutions, escalates timely, conducts risk assessments.
Resource Management: Identifies needs across complex projects and programs, communicates responsibilities, addresses gaps.
Budget: Assists with establishing a program budget baseline and reviewing changes/approvals.
Status Tracking: Documents and communicates status within published timelines.
Meeting Management: Facilitates and drives meetings, delivers agendas and minutes.
Stakeholder Management: Proactively engages executives and cross‑functional leaders.
Vendor Management: Manages established relationships, ensures alignment with plans and issue resolution.
Strategic Development: Facilitates high‑level operational planning and data analysis for business case development.
Best Practice: Leverages relationships with other health systems, develops and shares best practices, creates tools and processes.
Assists PMO Manager and Sr. Director with interviewing and onboarding.
Passes ad hoc project and program health checks throughout the lifecycle.
Acts as a project liaison for all PM methodologies in the assigned DHTS Service Area.
May participate in testing new ServiceNow releases.
Behaviors / Soft Competencies
Proven ability to work at the next level, demonstrating required skills and competencies.
Potential to serve beyond the next level, showing long‑term growth capability.
Consistently demonstrates a values‑based approach in work, aligning with DUHS values of integrity, teamwork, diversity excellence, safety, and patient‑focus.
Considered one of the top performers at the level across the organization.
Education / Training
Levels 1 & 2 – Bachelor's degree in a related field, or four years related technical experience.
Level 3 – Bachelor's degree in a related field, or eight years related experience.
Licensure / Certification
ITIL background with V3 certification preferred.
Levels 1 – PMP certification, and/or Agile/Scrum certification preferred.
Levels 2 & 3 – PMP certification required; PgPM, or Agile/Scrum certification preferred.
Experience
Level 1:
Minimal 1 year documented project management experience. 2+ years in technology or healthcare, preferably healthcare IT.
Level 2:
Minimum three years documented project management experience. Minimum three years in technology or healthcare, preferably healthcare IT.
Level 3:
Minimal five years PM or three years PgPM documented experience. Minimum three years in technology or healthcare, preferably healthcare IT.
Equal Opportunity Employer Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas … All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industry
Hospitals and Health Care
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| Duke University Health System
1 day ago · Be among the first 25 applicants
About Duke Health At Duke Health, we are committed to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions (DHTS) Pursue your passion for caring and innovation with DHTS, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence—and pairing them with a forward‑thinking approach—DHTS is revolutionizing the future of health care at Duke Health and beyond.
Occupational Summary Project Manager Levels 1 – 3. This position reports to the DHTS PMO Manager while managing several healthcare IT projects of various sizes. Accepting NC Residents only.
Levels and Responsibilities
Level 1: PM1
Manages several projects and may receive guidance from senior PMs, Service Owner and the PMO Manager to refine skills.
May manage related projects in a program construct with close guidance from the program manager, Service Owner, PMO Manager and/or the Sr. Director, PMO.
Follows PMO methodology and ensures adherence to project management standards. Responsible for managing projects using Duke Health tools and techniques. Supports adherence to common processes, such as the Project Management Methodology (PMM) and IT Service Management.
Planning: Assists the Service Owner/Project Sponsor with scheduling work to achieve service delivery, demand and/or specific project scope. Develops a project plan/schedule and tracks progress to key milestones. Assesses and tracks interdependencies.
Scope Management: Demonstrates the ability to analyze a project with defined scope and/or requirements and develops a well‑organized plan to ensure project success.
Issues and Risks: Works with senior level PMs, Service Owner, PMO Manager and/or Sr. Director, PMO to manage project progress and determine corrective actions and minimize risks.
Resource Management: Works with Service Owner, resource managers, Project Portfolio Manager and senior level PMs to identify resource needs and competencies.
Status Tracking: Documents and communicates appropriate project status within published timelines and reports key items.
Meeting Management: Facilitates meetings with the project team and key stakeholders, delivers agendas, minutes and artifacts.
Vendor Management: Relies on the Service Owner to manage relationships with third‑party vendors.
Stakeholder Management: Develops stakeholder relationships and documentation.
Passes ad hoc project health checks throughout the project lifecycle.
Acts as a project liaison for the assigned DHTS Service Area.
May participate in testing new ServiceNow releases.
Level 2: Advanced PM
Successfully manages several complex projects and various small to moderate projects with minimal oversight.
May manage related projects in a program construct with moderate guidance.
Follows PMO methodology and ensures adherence to project management standards.
Planning: Develops and documents the project plan; keeps team apprised via project plans and minutes. Assesses interdependencies and collaborates with Service Owner.
Scope Management: Analyzes ambiguous scope, engages others to break work into manageable streams, manages and documents scope changes.
Issues and Risks: Manages project progress, determines corrective actions, documents critical issues, escalates when necessary.
Resource Management: Identifies resource needs and competencies, maintains resource allocations.
Status Tracking: Documents and communicates status within published timelines.
Meeting Management: Facilitates meetings, delivers agendas and minutes.
Team Management: Leads matrixed project teams comprised of technical, clinical, and operational resources.
Vendor Management: Proactively manages vendor relationships, ensures alignment with project plan, engages vendors in issue resolution.
Stakeholder Management: Builds communication and relationship platforms, manages buy‑in and bottlenecks.
Budget: Assists Service Owner with project budget baseline, including reviewing changes and approvals.
Passes ad hoc project health checks throughout the project lifecycle.
Acts as a project liaison for the assigned DHTS Service Area.
May participate in testing new ServiceNow releases.
Level 3: Program Manager
Successfully manages a mix of complex projects or programs with minimal oversight.
Leads projects or programs with expert organization, communication, negotiation and management.
Mentors others in project and program management.
Follows PMO methodology and ensures adherence to project management standards.
Planning: Develops and documents the project plan; keeps team apprised, collaborates with Service Owner.
Evaluates interdependencies and impacts on other projects.
Scope Management: Works with Service Owner on ambiguous scope, advises on items outside agreed scope.
Issues and Risks: Manages progress, determines corrective actions, documents critical issues and resolutions, escalates timely, conducts risk assessments.
Resource Management: Identifies needs across complex projects and programs, communicates responsibilities, addresses gaps.
Budget: Assists with establishing a program budget baseline and reviewing changes/approvals.
Status Tracking: Documents and communicates status within published timelines.
Meeting Management: Facilitates and drives meetings, delivers agendas and minutes.
Stakeholder Management: Proactively engages executives and cross‑functional leaders.
Vendor Management: Manages established relationships, ensures alignment with plans and issue resolution.
Strategic Development: Facilitates high‑level operational planning and data analysis for business case development.
Best Practice: Leverages relationships with other health systems, develops and shares best practices, creates tools and processes.
Assists PMO Manager and Sr. Director with interviewing and onboarding.
Passes ad hoc project and program health checks throughout the lifecycle.
Acts as a project liaison for all PM methodologies in the assigned DHTS Service Area.
May participate in testing new ServiceNow releases.
Behaviors / Soft Competencies
Proven ability to work at the next level, demonstrating required skills and competencies.
Potential to serve beyond the next level, showing long‑term growth capability.
Consistently demonstrates a values‑based approach in work, aligning with DUHS values of integrity, teamwork, diversity excellence, safety, and patient‑focus.
Considered one of the top performers at the level across the organization.
Education / Training
Levels 1 & 2 – Bachelor's degree in a related field, or four years related technical experience.
Level 3 – Bachelor's degree in a related field, or eight years related experience.
Licensure / Certification
ITIL background with V3 certification preferred.
Levels 1 – PMP certification, and/or Agile/Scrum certification preferred.
Levels 2 & 3 – PMP certification required; PgPM, or Agile/Scrum certification preferred.
Experience
Level 1:
Minimal 1 year documented project management experience. 2+ years in technology or healthcare, preferably healthcare IT.
Level 2:
Minimum three years documented project management experience. Minimum three years in technology or healthcare, preferably healthcare IT.
Level 3:
Minimal five years PM or three years PgPM documented experience. Minimum three years in technology or healthcare, preferably healthcare IT.
Equal Opportunity Employer Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas … All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Information Technology
Industry
Hospitals and Health Care
Referrals increase your chances of interviewing at Duke University Health System by 2x.
Get notified about new Project Management Officer jobs in Durham, NC.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr