CLEAResult
Remote Bilingual Customer Support Specialist
CLEAResult, Billings Metropolitan Area, Montana, United States
At CLEAResult, we lead the transition to a sustainable, equitable, and carbon‑neutral energy‑efficient future for our communities and our planet. We do that by creating a people‑first culture built on trust, accountability, and transparency, where every employee – regardless of position, role, or identity – is treated with respect and given an equal chance to thrive.
Benefits you will enjoy
Medical, Dental, and Vision Insurance and a company‑paid healthcare concierge service
401(k) with company match
Paid vacation, sick, personal, and parental leave time
Paid volunteer time
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – support for managing daily responsibilities
Access to on‑demand training courses to advance your career
Job Description This position is remote and can be located anywhere where posted.
We are looking for a talented individual to join our team as a Bilingual Energy Efficiency Customer Support Specialist. This isn’t a typical call‑center job – we are an inbound contact center helping utility customers save money, make their homes more energy efficient, and improve the climate through change.
How We’re Different
Each customer interaction focuses on energy efficiency
You will support multiple programs using multiple platforms, providing services such as customer service, visit scheduling, enrollment, program education, tech support, online support, and status updates
Each call can involve a different utility customer and require a different type of service
Wide range of support scripts – verbatim, talking points, or simple usage guides
Some programs use chat/email interactions with customers
Personal performance data and progress are accessible in real time
What You Can Apply Day 1
Experience handling inbound or outbound voice calls
Expertly navigating a script
Supported customers and tech inquiries
Comfort with a committed schedule with set lunches and breaks
Appreciation for goals and performance metrics
Exciting Candidates Have
High School Diploma or GED (required)
Bilingual in English and Spanish (required)
Typing speed of 35+ WPM
No attendance or punctuality concerns
Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Minimum of 6 months of previous experience within a customer‑facing environment; inbound/outbound call‑center experience preferred
Sales‑oriented with a focus on customer service satisfaction
“How can I help you?” attitude
Remote Work Requirements
We provide a laptop, software, and all necessary equipment
Home Internet requirements:
Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99 % latency; Google “free speed test” if unsure
Ability to hardwire internet, plug directly into router
Environment:
Dedicated home office space, free of personal disruptions
Two power connections
You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on‑call caring for others during scheduled work hours
Compensation $18 / hour + $65 / month internet stipend
Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre‑employment checks.
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Benefits you will enjoy
Medical, Dental, and Vision Insurance and a company‑paid healthcare concierge service
401(k) with company match
Paid vacation, sick, personal, and parental leave time
Paid volunteer time
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – support for managing daily responsibilities
Access to on‑demand training courses to advance your career
Job Description This position is remote and can be located anywhere where posted.
We are looking for a talented individual to join our team as a Bilingual Energy Efficiency Customer Support Specialist. This isn’t a typical call‑center job – we are an inbound contact center helping utility customers save money, make their homes more energy efficient, and improve the climate through change.
How We’re Different
Each customer interaction focuses on energy efficiency
You will support multiple programs using multiple platforms, providing services such as customer service, visit scheduling, enrollment, program education, tech support, online support, and status updates
Each call can involve a different utility customer and require a different type of service
Wide range of support scripts – verbatim, talking points, or simple usage guides
Some programs use chat/email interactions with customers
Personal performance data and progress are accessible in real time
What You Can Apply Day 1
Experience handling inbound or outbound voice calls
Expertly navigating a script
Supported customers and tech inquiries
Comfort with a committed schedule with set lunches and breaks
Appreciation for goals and performance metrics
Exciting Candidates Have
High School Diploma or GED (required)
Bilingual in English and Spanish (required)
Typing speed of 35+ WPM
No attendance or punctuality concerns
Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
Minimum of 6 months of previous experience within a customer‑facing environment; inbound/outbound call‑center experience preferred
Sales‑oriented with a focus on customer service satisfaction
“How can I help you?” attitude
Remote Work Requirements
We provide a laptop, software, and all necessary equipment
Home Internet requirements:
Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99 % latency; Google “free speed test” if unsure
Ability to hardwire internet, plug directly into router
Environment:
Dedicated home office space, free of personal disruptions
Two power connections
You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on‑call caring for others during scheduled work hours
Compensation $18 / hour + $65 / month internet stipend
Equal Opportunity Employer As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job‑related reasons regardless of an applicant’s race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.
The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.
CLEAResult does not provide sponsorship of any kind. Successful hires must pass pre‑employment checks.
#J-18808-Ljbffr