ECS
Field Service Technician/Documentation Specialist
ECS is seeking a Field Service Technician/Documentation Specialist to work in our Norman, OK office.
Installs, troubleshoots, and maintains products/equipment. Trains employees, identifies, analyzes, and repairs product failures. Develop procedures and processes to prevent potential equipment issues. Develop life cycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information. Determines and recommends which products or services best fit the customers' needs. Familiar with a variety of field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Required Skills
2+ years of experience in the field or in a related area
US citizen or Green Card Holder and must be able to obtain a Public Trust clearance
Must be willing to travel for training, site visits, and related business needs
Be available for off-hours calls if necessary to support operations and resolve urgent issues
Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians. Verify and validate documentation based on engineering and COTS documentation
Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro‑mechanical, electrical, and electronic systems. Knowledge of Programmable Logic Control (PLC) systems
Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers
Ability to interface and coordinate with internal and external customers to resolve equipment and system problems
Understanding of life‑cycle support methodologies
Basic industrial control/systems knowledge or experience
Desired Skills
Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including online diagnostic tools and systems
Ability to support and prioritize multiple tasks, problems, and projects based on customers’ expectations, criticality, and operation impacts
Process Improvement experience using Six Sigma DMAIC Software or engineering life‑cycle support methodology and experience
Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence
Experience writing Preventive Maintenance Routes and technical documentation
Proficient with Microsoft Office suite; Excel
Seniority level:
Not Applicable
Employment type:
Full-time
Job function:
Engineering and Information Technology
Industries:
IT System Data Services
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
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Installs, troubleshoots, and maintains products/equipment. Trains employees, identifies, analyzes, and repairs product failures. Develop procedures and processes to prevent potential equipment issues. Develop life cycle support documentation including maintenance and safety procedures based on engineering, vendor, and COTS information. Determines and recommends which products or services best fit the customers' needs. Familiar with a variety of field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.
Required Skills
2+ years of experience in the field or in a related area
US citizen or Green Card Holder and must be able to obtain a Public Trust clearance
Must be willing to travel for training, site visits, and related business needs
Be available for off-hours calls if necessary to support operations and resolve urgent issues
Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians. Verify and validate documentation based on engineering and COTS documentation
Experience with maintenance repair and troubleshooting of machines and equipment as related to mechanical, electro‑mechanical, electrical, and electronic systems. Knowledge of Programmable Logic Control (PLC) systems
Ability to communicate, orally and in writing, technical guidance, equipment failure analysis, problem management and trend analysis to support maintenance customers
Ability to interface and coordinate with internal and external customers to resolve equipment and system problems
Understanding of life‑cycle support methodologies
Basic industrial control/systems knowledge or experience
Desired Skills
Ability to guide and assist remotely located technicians in troubleshooting equipment and system malfunctions using fault isolation techniques, including online diagnostic tools and systems
Ability to support and prioritize multiple tasks, problems, and projects based on customers’ expectations, criticality, and operation impacts
Process Improvement experience using Six Sigma DMAIC Software or engineering life‑cycle support methodology and experience
Ability to conduct trend analysis of equipment failures and recommend action to reduce failure occurrence
Experience writing Preventive Maintenance Routes and technical documentation
Proficient with Microsoft Office suite; Excel
Seniority level:
Not Applicable
Employment type:
Full-time
Job function:
Engineering and Information Technology
Industries:
IT System Data Services
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3300+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
#J-18808-Ljbffr