University of California - Santa Cruz
Program Assistant
University of California - Santa Cruz, California, Missouri, United States, 65018
How to Apply
For full consideration, applicants should attach their resume and cover letter when applying for a job opening. For guidance related to the application process or if you are experiencing difficulties when applying, please review the Applicant Resources on our website.
How to Apply
Troubleshooting
Tips for Applicants
FAQ's
Initial Review Date (IRD) UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is:
01-06-2026
About UC Santa Cruz UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It is known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
Department Overview Scout, from University of California, is an online education program that is available for middle and high school students, teachers, schools, and school districts. UC Scout offers A-G approved college preparatory and College Board-approved Advanced Placement courses online. UC Scout’s mission is to provide high-quality A-G and AP curricula and courses for students in need, with an emphasis on advancing the academic success of California's educationally underserved students. UC Scout consists of roughly fifty full-time employees and another two dozen part-time employees. UC Scout is a branch of the UC Santa Cruz Silicon Valley Extension and the University of California. The UC Scout team is a remote team that holds occasional on-site meetings from its home location in Santa Clara, CA.
More information can be found at https://www.ucscout.org/
Job Summary The Program Assistant reports to the Customer Support Supervisor and is an essential member of the UC Scout Customer Support Team, playing a key role in delivering high quality service to students, parents, teachers, and school partners.
This position is primarily customer service driven, requiring strong communication, problem solving, and interpersonal skills. The Program Assistant provides frontline support and ensures a smooth experience for all users by responding to inquiries, resolving issues, and guiding customers through UC Scout processes with professionalism and care.
Key responsibilities include: Providing customer support via phone, email, and other communication channels. Handling course setup and assisting students and teachers throughout the enrollment and instructional process. Coordinating program logistics with attention to detail and a focus on customer experience. Performing a variety of administrative tasks with a proactive and service-oriented mindset.
This is a fully remote position that requires occasional travel.
Appointment Information Budgeted Salary:
$31.40 - $34.46/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility Full benefits
Schedule Information
Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Tuesday - Saturday
Shift Includes: Day, Weekend
Employee Classification Career appointment
Job End Date None
Work Location Remote
Union Representation CX Union
Job Code Classification 004722 (BLANK AST 3)
Travel Never or Rarely
Job Duties General Administration (65%)
Serves as the primary point of contact for program inquiries across multiple communication channels, ensuring promptness, professionalism, and courtesy.
Follows up on inquiries as needed, ensuring all issues are resolved to the satisfaction of the customer.
Prioritizes communication based on urgency, addressing questions, troubleshooting problems, and facilitating further support when necessary.
Collaborates with IT, classroom team, and vendors to troubleshoot and resolve technical issues affecting student and teacher access.
Prepares clear and timely correspondence with instructors and students, using established templates or crafting individualized messages.
Ensures accuracy, completeness, and quality of work, reviewing and verifying the work of other Assistants.
Processes transcript requests with a focus on accuracy and efficiency.
Processes student term transfers by updating enrollment records, applying fees, verifying payment, and communicating completion.
Accurately documents and logs all calls in Salesforce, maintaining clear case notes.
Provides real-time support over phone, email, and Zoom to troubleshoot account-related issues.
If escalation is needed, directs inquiries to the Customer Support Supervisor.
Course Set-up and Student & Teacher Support (25%)
Adds prebuilt classes to the Student Information System (SIS) and programs classes.
Processes course information, website content, maintains promotional materials and updates policies.
Processes student enrollment, drops, transcripts, extensions, refunds, and general technical support.
Communicates with instructors regarding enrollments, course materials, and updates.
Documents IEP, 504 plans, and other student information confidentially.
In case of IT outages, communicates details to IT and vendors.
Provides accurate program information to all stakeholders.
Offers technical support for students and teachers with SIS and other tools.
Coordination of Logistics and Event Support (10%)
Creates and updates policies and procedures repository.
Prepares equipment, technical support, and work order requests.
Processes vendor purchase orders and pending invoices.
Supports administrative tasks for special events, such as AP exam for College Board.
Attends in-person meetings, trainings, and events as needed.
Required Qualifications
High school diploma or equivalent experience.
Demonstrated effective written communication skills.
Demonstrated effective verbal communication skills and active listening.
Strong interpersonal skills demonstrated by ability to interact with stakeholders and vendors.
Demonstrated attention to detail.
Strong customer service skills internally and externally.
Critical thinking skills.
Multi-tasking and time management skills.
Strong computer skills with proficiency in G Suite or equivalent and teamwork tools.
Ability to maintain composure with challenging situations.
Ability to work collaboratively on a remote team.
Ability to adapt to constantly shifting priorities.
Preferred Qualifications
Bachelor’s degree in related area and/or equivalent experience/training.
Professional experience with educationally disadvantaged populations.
Experience or knowledge of K-12 Online Education.
Demonstrated commitment to social justice issues.
Fluency in a language other than English commonly spoken in California.
Knowledge of current pedagogical best practices.
Familiarity with organizational processes, protocols, and procedures.
Special Conditions of Employment
Selected candidate will be required to pass a pre-employment criminal history background check.
Selected candidate must pass the employment misconduct disclosure process.
Ability to work long periods of time at a computer.
This is a fully remote position, and the selected candidate must be able to work successfully from a home/remote office and fulfill the telecommuting agreement.
Ability to work occasional evenings and weekends as directed.
Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
Selected candidate will be required to complete training within established time frames, including UC compliance training.
Ability to travel to multiple work locations.
Ability to maintain a professional appearance and conduct.
Must live within California or willing to relocate to California.
University of California has a Vaccination Policy covering all employees. Covered employees must submit proof of vaccination or have an approved exception or deferral, within eight (8) weeks from date of hire.
Position identified as a Mandated Reporter under CANRA; candidate must sign Statement acknowledging requirement to report child abuse prior to employment. Penal Codes and related definitions may be obtained here.
Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Misconduct means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace
Safety Statement All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
Notice of Availability In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://chancellor.ucsc.edu/annual-security-reports/
EEO/AA The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.
It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.
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How to Apply
Troubleshooting
Tips for Applicants
FAQ's
Initial Review Date (IRD) UC Santa Cruz jobs are posted until filled. All application materials submitted by 11:59 pm on the IRD will be routed to the hiring team for consideration. NOTE: Applicants who miss the IRD are still encouraged to apply; their materials will still be forwarded for consideration if requested by the hiring team. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.
The IRD for this job is:
01-06-2026
About UC Santa Cruz UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It is known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.
Department Overview Scout, from University of California, is an online education program that is available for middle and high school students, teachers, schools, and school districts. UC Scout offers A-G approved college preparatory and College Board-approved Advanced Placement courses online. UC Scout’s mission is to provide high-quality A-G and AP curricula and courses for students in need, with an emphasis on advancing the academic success of California's educationally underserved students. UC Scout consists of roughly fifty full-time employees and another two dozen part-time employees. UC Scout is a branch of the UC Santa Cruz Silicon Valley Extension and the University of California. The UC Scout team is a remote team that holds occasional on-site meetings from its home location in Santa Clara, CA.
More information can be found at https://www.ucscout.org/
Job Summary The Program Assistant reports to the Customer Support Supervisor and is an essential member of the UC Scout Customer Support Team, playing a key role in delivering high quality service to students, parents, teachers, and school partners.
This position is primarily customer service driven, requiring strong communication, problem solving, and interpersonal skills. The Program Assistant provides frontline support and ensures a smooth experience for all users by responding to inquiries, resolving issues, and guiding customers through UC Scout processes with professionalism and care.
Key responsibilities include: Providing customer support via phone, email, and other communication channels. Handling course setup and assisting students and teachers throughout the enrollment and instructional process. Coordinating program logistics with attention to detail and a focus on customer experience. Performing a variety of administrative tasks with a proactive and service-oriented mindset.
This is a fully remote position that requires occasional travel.
Appointment Information Budgeted Salary:
$31.40 - $34.46/hour. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.
Benefits Level Eligibility Full benefits
Schedule Information
Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Tuesday - Saturday
Shift Includes: Day, Weekend
Employee Classification Career appointment
Job End Date None
Work Location Remote
Union Representation CX Union
Job Code Classification 004722 (BLANK AST 3)
Travel Never or Rarely
Job Duties General Administration (65%)
Serves as the primary point of contact for program inquiries across multiple communication channels, ensuring promptness, professionalism, and courtesy.
Follows up on inquiries as needed, ensuring all issues are resolved to the satisfaction of the customer.
Prioritizes communication based on urgency, addressing questions, troubleshooting problems, and facilitating further support when necessary.
Collaborates with IT, classroom team, and vendors to troubleshoot and resolve technical issues affecting student and teacher access.
Prepares clear and timely correspondence with instructors and students, using established templates or crafting individualized messages.
Ensures accuracy, completeness, and quality of work, reviewing and verifying the work of other Assistants.
Processes transcript requests with a focus on accuracy and efficiency.
Processes student term transfers by updating enrollment records, applying fees, verifying payment, and communicating completion.
Accurately documents and logs all calls in Salesforce, maintaining clear case notes.
Provides real-time support over phone, email, and Zoom to troubleshoot account-related issues.
If escalation is needed, directs inquiries to the Customer Support Supervisor.
Course Set-up and Student & Teacher Support (25%)
Adds prebuilt classes to the Student Information System (SIS) and programs classes.
Processes course information, website content, maintains promotional materials and updates policies.
Processes student enrollment, drops, transcripts, extensions, refunds, and general technical support.
Communicates with instructors regarding enrollments, course materials, and updates.
Documents IEP, 504 plans, and other student information confidentially.
In case of IT outages, communicates details to IT and vendors.
Provides accurate program information to all stakeholders.
Offers technical support for students and teachers with SIS and other tools.
Coordination of Logistics and Event Support (10%)
Creates and updates policies and procedures repository.
Prepares equipment, technical support, and work order requests.
Processes vendor purchase orders and pending invoices.
Supports administrative tasks for special events, such as AP exam for College Board.
Attends in-person meetings, trainings, and events as needed.
Required Qualifications
High school diploma or equivalent experience.
Demonstrated effective written communication skills.
Demonstrated effective verbal communication skills and active listening.
Strong interpersonal skills demonstrated by ability to interact with stakeholders and vendors.
Demonstrated attention to detail.
Strong customer service skills internally and externally.
Critical thinking skills.
Multi-tasking and time management skills.
Strong computer skills with proficiency in G Suite or equivalent and teamwork tools.
Ability to maintain composure with challenging situations.
Ability to work collaboratively on a remote team.
Ability to adapt to constantly shifting priorities.
Preferred Qualifications
Bachelor’s degree in related area and/or equivalent experience/training.
Professional experience with educationally disadvantaged populations.
Experience or knowledge of K-12 Online Education.
Demonstrated commitment to social justice issues.
Fluency in a language other than English commonly spoken in California.
Knowledge of current pedagogical best practices.
Familiarity with organizational processes, protocols, and procedures.
Special Conditions of Employment
Selected candidate will be required to pass a pre-employment criminal history background check.
Selected candidate must pass the employment misconduct disclosure process.
Ability to work long periods of time at a computer.
This is a fully remote position, and the selected candidate must be able to work successfully from a home/remote office and fulfill the telecommuting agreement.
Ability to work occasional evenings and weekends as directed.
Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
Selected candidate will be required to complete training within established time frames, including UC compliance training.
Ability to travel to multiple work locations.
Ability to maintain a professional appearance and conduct.
Must live within California or willing to relocate to California.
University of California has a Vaccination Policy covering all employees. Covered employees must submit proof of vaccination or have an approved exception or deferral, within eight (8) weeks from date of hire.
Position identified as a Mandated Reporter under CANRA; candidate must sign Statement acknowledging requirement to report child abuse prior to employment. Penal Codes and related definitions may be obtained here.
Misconduct Disclosure Requirement As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
Misconduct means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace
Safety Statement All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.
Notice of Availability In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://chancellor.ucsc.edu/annual-security-reports/
EEO/AA The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.
It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.
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