Security Service Federal Credit Union
Assistant Branch Manager (Littleton)
Security Service Federal Credit Union, Littleton, Colorado, us, 80161
What You Will Do
Manage the daily operations of a branch efficiently.
Provide leadership, training and supervision for the branch in partnership with the Branch Manager and other management team members.
Meet established goals according to the Strategic Plan.
Develop new business and deepen member relationships, provide a superior level of member service, and promote the service culture through coaching, guidance, and staff motivation.
Mentor, coach, hire, onboard, and hold regular performance and professional development meetings with branch staff to retain top talent.
Develop and implement effective employee training processes.
Coordinate branch coverage, scheduling and area coverage to ensure high level of service delivery.
Interact with members on escalated issues, utilize resources and provide resolutions within authorization level.
Provide member service emphasis through daily tasks, staff meetings, and training sessions; assist with branch transactions during staff shortages.
Track and meet sales and budget goals for the Branch according to the Strategic Plan; identify and track daily sales production, provide staff motivation, capture in‑branch sales, capitalize on cross‑sell opportunities and educate members on appropriate products and services.
Oversight for audit and review of Branch operations, train on updates and changes to policies and procedures, and ensure compliance.
Gather, analyze, and distribute management reports and audits; monitor monthly budget reports and ensure expenditures, charges and payroll costs are within approved budget amounts.
Complete any other job‑related duties needed to help drive our Vision, fulfill our Purpose, and abide by our Organization’s Values.
What We Require
High school diploma or equivalent.
Minimum of three (3) years of financial institution experience and at least one (1) year of experience with leadership level functions.
Comprehensive knowledge of cash operations, security, and management.
Advanced knowledge of PCs, Microsoft applications and various office automation software.
Complete federal registration as a Mortgage Loan Originator (MLO) within 180 days of employment, maintain active registration and comply with all S.A.F.E. Act requirements.
Successfully pass background checks against the U.S. GSA Excluded Parties List (EPL), HUD Limited Denial of Participation List (LDP List) and the FHFA Suspended Counterparty Program (SCP) list as required by secondary market investors, and maintain ability to pass subsequent checks.
Ideal Candidate Will Have
Comprehensive knowledge of current federal, state and NCUA regulations applicable to the credit union environment.
Broad‑based knowledge and ability to work both cash handling and member service tasks.
Strong communication, analytical, problem‑solving and decision‑making skills to resolve complex member and employee issues.
Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy in dealing with members and employees at all levels.
Extensive business background with mentor‑level skills and experience in leadership.
Strong organizational skills, attention to detail and a high degree of accuracy.
Ability to work independently as a self‑starter in a fast‑paced environment.
Seniority Level Mid-Senior level
Employment Type Full‑time
Job Function Sales and Business Development
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Manage the daily operations of a branch efficiently.
Provide leadership, training and supervision for the branch in partnership with the Branch Manager and other management team members.
Meet established goals according to the Strategic Plan.
Develop new business and deepen member relationships, provide a superior level of member service, and promote the service culture through coaching, guidance, and staff motivation.
Mentor, coach, hire, onboard, and hold regular performance and professional development meetings with branch staff to retain top talent.
Develop and implement effective employee training processes.
Coordinate branch coverage, scheduling and area coverage to ensure high level of service delivery.
Interact with members on escalated issues, utilize resources and provide resolutions within authorization level.
Provide member service emphasis through daily tasks, staff meetings, and training sessions; assist with branch transactions during staff shortages.
Track and meet sales and budget goals for the Branch according to the Strategic Plan; identify and track daily sales production, provide staff motivation, capture in‑branch sales, capitalize on cross‑sell opportunities and educate members on appropriate products and services.
Oversight for audit and review of Branch operations, train on updates and changes to policies and procedures, and ensure compliance.
Gather, analyze, and distribute management reports and audits; monitor monthly budget reports and ensure expenditures, charges and payroll costs are within approved budget amounts.
Complete any other job‑related duties needed to help drive our Vision, fulfill our Purpose, and abide by our Organization’s Values.
What We Require
High school diploma or equivalent.
Minimum of three (3) years of financial institution experience and at least one (1) year of experience with leadership level functions.
Comprehensive knowledge of cash operations, security, and management.
Advanced knowledge of PCs, Microsoft applications and various office automation software.
Complete federal registration as a Mortgage Loan Originator (MLO) within 180 days of employment, maintain active registration and comply with all S.A.F.E. Act requirements.
Successfully pass background checks against the U.S. GSA Excluded Parties List (EPL), HUD Limited Denial of Participation List (LDP List) and the FHFA Suspended Counterparty Program (SCP) list as required by secondary market investors, and maintain ability to pass subsequent checks.
Ideal Candidate Will Have
Comprehensive knowledge of current federal, state and NCUA regulations applicable to the credit union environment.
Broad‑based knowledge and ability to work both cash handling and member service tasks.
Strong communication, analytical, problem‑solving and decision‑making skills to resolve complex member and employee issues.
Excellent interpersonal and customer service skills, attentiveness, information retention, tact and diplomacy in dealing with members and employees at all levels.
Extensive business background with mentor‑level skills and experience in leadership.
Strong organizational skills, attention to detail and a high degree of accuracy.
Ability to work independently as a self‑starter in a fast‑paced environment.
Seniority Level Mid-Senior level
Employment Type Full‑time
Job Function Sales and Business Development
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