Loffredo Fresh Foods
Join Loffredo Fresh Foods as a Help Desk Analyst based in Des Moines, IA
Base pay range : $55,000 - $60,000 per year.
Job Title:
Help Desk Analyst Location:
Des Moines, IA
We are a local, family‑owned food and produce distributor that has proudly served the Midwest for over 130 years. Our employees are the key to a successful future. We are committed to attracting a team that is passionate, innovative, and dedicated to meeting our customers’ needs.
Job Responsibilities
Act as the initial point of contact for all help desk requests, ensuring issues are addressed promptly or escalated to the appropriate team when needed.
Oversee help desk ticket resolution, ensuring prompt follow‑up and a positive user experience throughout the process.
Support enterprise systems (ERP, WMS, and TMS), ensuring performance, availability, and reliability.
Troubleshoot and resolve network and connectivity issues.
Support and maintain Microsoft 365 tools, including automating business processes using Power Automate and creating workflows with Microsoft Forms.
Track, prioritize, and resolve IT service requests through the help‑desk ticketing system.
Prepare KPI reporting for IT and other departments.
Assist with managing relationships with IT vendors and service providers, including weekly status updates.
Identify recurring issues or user difficulties and recommend solutions, process improvements, or system enhancements.
Collaborate with stakeholders to ensure IT systems align with business processes.
Support cybersecurity and compliance efforts, including account access reviews and security alerts, and senior management reporting.
Create and maintain IT documentation, policies, SOPs, user guides, and training materials.
Provide end‑user training.
Participate in a rotating on‑call schedule to support after‑hours critical issues.
Qualifications & Experience
Education in a related field (IT, Computer Science, MIS) or at least 2 years of experience in an IT Help Desk or Technical Support role.
Proven ability to provide exceptional customer service with focus on resolving technical issues efficiently while maintaining a positive user experience.
Strong knowledge and hands‑on experience with Microsoft Windows, Windows Server, and Office 365.
Experience with help desk support and ticketing systems.
Experience with network troubleshooting (LAN/WAN, switches, IP configuration).
Understanding of cybersecurity principles and compliance basics.
Excellent problem‑solving skills with the ability to analyze issues and implement effective solutions.
Strong communication and training abilities for both technical and non‑technical users.
Exposure to ERP systems (SAP, Oracle, Microsoft Dynamics, Visual Produce) and WMS/TMS platforms preferred.
Benefits & Compensation
Competitive salary and comprehensive benefits package including medical, dental, vision, available the first of the month following 30 days of employment.
401(k) with company match available after 6 months of employment.
Additional voluntary insurance such as basic/supplemental life and disability.
Paid time off & paid holidays.
Bi‑weekly pay or the option to enroll in Daily Pay for immediate access to earned wages.
Regular and constructive performance feedback.
Healthy, fresh produce you can take home to your family through our generous employee purchase program.
Other Information
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Information Technology.
Industry: Wholesale.
#J-18808-Ljbffr
Base pay range : $55,000 - $60,000 per year.
Job Title:
Help Desk Analyst Location:
Des Moines, IA
We are a local, family‑owned food and produce distributor that has proudly served the Midwest for over 130 years. Our employees are the key to a successful future. We are committed to attracting a team that is passionate, innovative, and dedicated to meeting our customers’ needs.
Job Responsibilities
Act as the initial point of contact for all help desk requests, ensuring issues are addressed promptly or escalated to the appropriate team when needed.
Oversee help desk ticket resolution, ensuring prompt follow‑up and a positive user experience throughout the process.
Support enterprise systems (ERP, WMS, and TMS), ensuring performance, availability, and reliability.
Troubleshoot and resolve network and connectivity issues.
Support and maintain Microsoft 365 tools, including automating business processes using Power Automate and creating workflows with Microsoft Forms.
Track, prioritize, and resolve IT service requests through the help‑desk ticketing system.
Prepare KPI reporting for IT and other departments.
Assist with managing relationships with IT vendors and service providers, including weekly status updates.
Identify recurring issues or user difficulties and recommend solutions, process improvements, or system enhancements.
Collaborate with stakeholders to ensure IT systems align with business processes.
Support cybersecurity and compliance efforts, including account access reviews and security alerts, and senior management reporting.
Create and maintain IT documentation, policies, SOPs, user guides, and training materials.
Provide end‑user training.
Participate in a rotating on‑call schedule to support after‑hours critical issues.
Qualifications & Experience
Education in a related field (IT, Computer Science, MIS) or at least 2 years of experience in an IT Help Desk or Technical Support role.
Proven ability to provide exceptional customer service with focus on resolving technical issues efficiently while maintaining a positive user experience.
Strong knowledge and hands‑on experience with Microsoft Windows, Windows Server, and Office 365.
Experience with help desk support and ticketing systems.
Experience with network troubleshooting (LAN/WAN, switches, IP configuration).
Understanding of cybersecurity principles and compliance basics.
Excellent problem‑solving skills with the ability to analyze issues and implement effective solutions.
Strong communication and training abilities for both technical and non‑technical users.
Exposure to ERP systems (SAP, Oracle, Microsoft Dynamics, Visual Produce) and WMS/TMS platforms preferred.
Benefits & Compensation
Competitive salary and comprehensive benefits package including medical, dental, vision, available the first of the month following 30 days of employment.
401(k) with company match available after 6 months of employment.
Additional voluntary insurance such as basic/supplemental life and disability.
Paid time off & paid holidays.
Bi‑weekly pay or the option to enroll in Daily Pay for immediate access to earned wages.
Regular and constructive performance feedback.
Healthy, fresh produce you can take home to your family through our generous employee purchase program.
Other Information
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Information Technology.
Industry: Wholesale.
#J-18808-Ljbffr