Dobbs Defense Solutions
Our Mission
At Dobbs Defense, we deliver mission‑centric IT, Cyber, and data analytics solutions for our government and commercial clients through the convergence of automation, innovation, training, and education. Delivering high‑quality IT, cybersecurity, and data analytics solutions through proven and innovative methods is our vision.
Job Description Dobbs Defense Solutions is looking for ID Card Operators to add to our team. The ideal person will be responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active‑duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, manage self toward achievement of higher‑level objectives, and work reliably with normal supervision.
Duties
Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients
Screens Soldiers, family members and dependents for purpose of visit
Briefs Soldiers and family members on policies and procedures
Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real‑Time Automated Identification System (RAPIDS)
Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36‑3026(I) and the RAPIDS Training Guide
Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees
Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities
Qualifications
At least one year of experience in a customer service environment, preferably in a Human Resources related position
The ability to work at an accelerated pace
Obtain a favorable criminal background check and security investigation
Proficient in English, both written and oral
Proven customer service skills
Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above
Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners
Must successfully complete RAPIDS certification within seven business days after being hired
Type 25 words per minute
Previous CAC or similar Government contract employment experience is a plus
Familiarity with the military is desirable
Working Environment
Onsite
Required Clearance
Public Trust
Equal Employment Opportunity Policy Dobbs Defense Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low‑income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
Salary Range $40,000.00 – $47,694.00
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales, General Business, and Education
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr
Job Description Dobbs Defense Solutions is looking for ID Card Operators to add to our team. The ideal person will be responsible for accountability, control, verification and issuance of military identification cards and Common Access Cards (CAC) for active‑duty military, Reserve and National Guard members, military retirees, family members and dependents, and other eligible recipients. Customer Service skills are a must. The incumbent must be able to pass requirements for Verification Official certification with attendant duties and responsibilities, manage self toward achievement of higher‑level objectives, and work reliably with normal supervision.
Duties
Controls and issues identification tags and Geneva Convention Cards to military members, deploying civilian employees and other eligible recipients
Screens Soldiers, family members and dependents for purpose of visit
Briefs Soldiers and family members on policies and procedures
Maintains the Defense Enrollment Eligibility Reporting System (DEERS) and the Real‑Time Automated Identification System (RAPIDS)
Performs all ID Card and CAC issuance related tasks including research and review of source documents, verification of eligibility, and discussion of entitlements as defined in AFI 36‑3026(I) and the RAPIDS Training Guide
Issues memorandums of authorization for use of Commissary and Post Exchange to eligible customers, as well as Government ID Cards (DA Form 1602) to eligible Government employees
Performs routine maintenance on computers and printers, i.e., changes ribbons, adds toner and developer, cleans printers, etc.
Revises and prints correspondence in the proper format under applicable regulations and guidelines and prepares weekly and monthly reports of work and work activities
Qualifications
At least one year of experience in a customer service environment, preferably in a Human Resources related position
The ability to work at an accelerated pace
Obtain a favorable criminal background check and security investigation
Proficient in English, both written and oral
Proven customer service skills
Proficient in Microsoft Office software applications including Word, Excel, Access, PowerPoint, and Outlook, plus Adobe Acrobat 6.0 and Internet Explorer 7 or above
Proficient in the use of basic office equipment such as computers, copiers, fax machines, scanners
Must successfully complete RAPIDS certification within seven business days after being hired
Type 25 words per minute
Previous CAC or similar Government contract employment experience is a plus
Familiarity with the military is desirable
Working Environment
Onsite
Required Clearance
Public Trust
Equal Employment Opportunity Policy Dobbs Defense Solutions is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth or breastfeeding), sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), gender expression and transgender status, national origin, ancestry, age, disability, military or veteran status, marital or domestic partner status, genetic information, citizenship, low‑income status or any other status or characteristic protected by applicable law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
Salary Range $40,000.00 – $47,694.00
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales, General Business, and Education
Industries Wireless Services, Telecommunications, and Communications Equipment Manufacturing
#J-18808-Ljbffr