The Shield Companies
Customer Service Manager
The Shield Companies / EcoShield Pest Solutions Join the team at
The Shield Companies . The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country. Our mission is to create the world’s happiest family, and our purpose is to spread happiness by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. Responsibilities
Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. Qualifications
High School Diploma or GED. Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience. Pest Management Software Systems experience is preferred, and the ability to use computers and telephone systems is essential. Pay And Benefits
Compensation range depending on experience $55,000 - $60,000. Paid sick and vacation time along with 10 company-paid holidays. Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). Short-term and long-term disability coverage, plus voluntary life insurance. 401(k) with a competitive match 100% of the first 3% contributed and 50% of the next 2%. Access to the Employee Assistance Program (EAP). Discounted pest control services for employees and their friends/family. Physical Demands And Working Requirements
Requires prolonged periods of sitting at a desk or workstation. Frequent use of hands and fingers for typing and using a computer mouse. Occasionally lift and carry office materials or supplies up to 25 pounds. Requires clear vision for reading documents, computer screens, and other office materials. Work is inside a climate-controlled office with quiet to moderate noise level. The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position. EEO Statement
EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ADA Statement
The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. Seniority Level
Mid-Senior level Employment Type
Full-time Job Function
Other Industries
Consumer Services Locations and Salaries
Frederick, CO – $55,000-$60,000 Westminster, CO – $72,000-$101,000 Westminster, CO – $100,000-$120,000 Longmont, CO – $90,000-$150,000 Broomfield, CO – $72,000-$88,000 Denver, CO – $72,000-$101,000 Loveland, CO – $45,000-$75,000 Boulder, CO – $85,000-$110,000 Longmont, CO – $96,000-$112,000 Loveland, CO – $80,000-$85,000
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The Shield Companies / EcoShield Pest Solutions Join the team at
The Shield Companies . The Shield Co. Management / EcoShield Pest Solutions is one of the fastest-growing pest control companies in the country. Our mission is to create the world’s happiest family, and our purpose is to spread happiness by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family. Responsibilities
Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met. Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery. Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development. Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services. Qualifications
High School Diploma or GED. Must have 2+ years of customer service and/or conflict resolution experience. 1+ year of customer service management experience. Pest Management Software Systems experience is preferred, and the ability to use computers and telephone systems is essential. Pay And Benefits
Compensation range depending on experience $55,000 - $60,000. Paid sick and vacation time along with 10 company-paid holidays. Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA). Short-term and long-term disability coverage, plus voluntary life insurance. 401(k) with a competitive match 100% of the first 3% contributed and 50% of the next 2%. Access to the Employee Assistance Program (EAP). Discounted pest control services for employees and their friends/family. Physical Demands And Working Requirements
Requires prolonged periods of sitting at a desk or workstation. Frequent use of hands and fingers for typing and using a computer mouse. Occasionally lift and carry office materials or supplies up to 25 pounds. Requires clear vision for reading documents, computer screens, and other office materials. Work is inside a climate-controlled office with quiet to moderate noise level. The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills required for this position. EEO Statement
EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. ADA Statement
The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws. Seniority Level
Mid-Senior level Employment Type
Full-time Job Function
Other Industries
Consumer Services Locations and Salaries
Frederick, CO – $55,000-$60,000 Westminster, CO – $72,000-$101,000 Westminster, CO – $100,000-$120,000 Longmont, CO – $90,000-$150,000 Broomfield, CO – $72,000-$88,000 Denver, CO – $72,000-$101,000 Loveland, CO – $45,000-$75,000 Boulder, CO – $85,000-$110,000 Longmont, CO – $96,000-$112,000 Loveland, CO – $80,000-$85,000
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